St Paul's Cathedral - Office Manager
St Paul’s draws together a very diverse set of activities, projections and aspirations. It is the Cathedral of the Diocese of London and the seat of its Bishop, a national church and an international spiritual focus, a space for worship and holiness, a place of learning, debate and challenge, an icon of resilience in the face of adversity, an architectural heritage centre, a partner in the City of London, and a commercial enterprise. In addition to holding four services every day (five on Sundays), St Paul’s is open for sight-seeing six days a week, and in 2017 welcomed over 800,000 paying visitors.
The Registrar is the most senior lay post at the Cathedral (‘lay Chief Executive’) and so is pivotal in delivering our highly ambitious strategic plan and the specific goals in the Three Year Mission-Directed Business Plan 2018-20. This new role is part of an investment in additional resources in the Registrar’s Office in order to support the Registrar’s very wide remit and busy office, and to support the step-change needed to deliver these ambitious plans. The Office Manager is a crucial and busy role, working largely autonomously within the framework established by the Registrar in best managing the Registrar’s hectic and complex dairy, inbox and correspondence. The Office Manager will ensure pro-active planning of the logistics for the Registrar’s activities, with responsibility for the Registrar’s office administration systems, including electronic and physical filing; requiring successful liaison with internal PAs and senior managers as well as external VIP offices. The Dean is the Chapter member with oversight of this area of work.
Under the direction of the Registrar:
- Provide administrative support to Registrar (majority) and Dean (in the absence of the Dean’s PA);
- Manage the Registrar’s diary - liaising with parties internally and externally to prioritise and arrange meetings, book meeting rooms and refreshments; where required, book travel arrangements;
- Manage the Registrar’s correspondence;
- Attend and participate in the weekly Diary Meeting, deal with any actions and reflect any decisions or new information accordingly;
- Secure and organise papers and briefings for meetings;
- Support with management of the Registrar’s and the office in boxes, take responsibility for dealing with a range of issues and escalate where necessary;
- Chase and update actions;
- Provide telephone and 'front of office' cover for the Registrar’s Office;
- Electronic and hard copy filing;
- Photocopying and other administrative activities;
- Support the management of the Cathedral Roll, the St Paul’s (1972) Pension Scheme, sending of Christmas cards;
- Administration of the annual Cathedral Reception and other annual events and activities;
- Manage expenses and invoices;
- Develop and maintain effective relationships;
- Provide assistance with other administrative duties, for example occasional cover for Chapter House Reception, if required, for unplanned absences; and
- Any other appropriate duties that the line manager, senior management or Chapter may request from time-to-time.
The Ideal Candidate
The successful candidate will have:
- Excellent interpersonal and communication skills;
- Excellent organisational skills with an eye for detail;
- Strong IT skills in Outlook, Word, Excel with experience in electronic filing;
- The ability to interact comfortably with people of all backgrounds and seniority; to be able to listen, but also to be assertive when required;
- The ability to manage a series of activities running simultaneously;
- The ability to prioritise tasks;
- Initiative and be self-starting, along with an ability to work in a team;
- Experience of dealing with confidential information with complete discretion; and
- The ability to work calmly and professionally.
The successful candidate will understand, and in their work support, the Christian aims and mission of St Paul’s Cathedral.
- St Paul’s Cathedral seeks to enable people in all their diversity to encounter the transforming presence of God in Jesus Christ.
- As a community of worshippers, staff and volunteers we work with care and imagination to be a centre for welcome, worship and learning which inspires successive generations to engage with the richness of the Christian faith and its heritage.
- We aim to do this with confidence, compassion and creativity, promoting dignity and justice for everyone.
- We work with the Bishop and Diocese of London and the wider church, as a spiritual focus for London, the nation and the world.
- Love, joy, peace, patience, kindness, generosity, faithfulness, gentleness and self-control;
- To uphold integrity, honesty and openness in what we do;
- To aim for the highest possible standards in everything we do, acknowledging that we cannot do everything;
- To make our operations as just and as sustainable as we can;
- To foster and encourage diversity, being inclusive and challenging to ourselves as well as others.