Housing Support Officer
The Church of England Pensions Board provide a wide range of retirement services, for retired clergy and their families.
We are developing a new post of Housing Support Officer, this is to provide help and support for our existing tenants. This is an exciting opportunity to develop the way we can help older people manage independent living, and find housing solutions when that may not be possible.
We require a person with experience of working with older people, and a good understanding of their needs and concerns. Be empathetic yet practical, and able to develop a positive relationship with the tenant. To be an effective communicator, able to work with other agencies also link up with our existing services providing aids and adaptations and welfare benefit advice.
This post is subject to an Enhanced DBS check.
Closing Date: 26th January 2018
Interviews are expected to be held week beginning the 5th February 2018
The Church of England Pensions Board provides retirement services set by the Church of England for those who have served or worked for the Church. The Pensions Board is a charity within which the Housing department providing retirement accommodation and services. We are not a registered social housing provider and do not operate as one. The Board’s vision is to deliver a professional high quality and efficient service to our customers, respecting their needs and the needs of those who provide us with the money to do this.
We are looking for a responsible and motivated Housing Support Worker to join us to support older retired clergy who may be experiencing difficulties in older old age and who need help, support, advice and signposting. You will be expected to travel to a variety of locations across the country visiting residents in their homes.
- Assessing customers needs, manage and deliver a sensitive and efficient support service to our customers to enable them to sustain independence in their homes.
- To effectively manage a caseload of complex circumstances covering areas such as potential safeguarding issues, health & disability, advice and assistance with aids and adaptions, hoarding, benefits advice and providing a range of retirement housing options.
- Refer customers who are experiencing financial difficulty to the Welfare Benefits Advisor for assistance with applications for welfare and other benefits and charitable grants to ensure they maximise their income.
- Liaise with relevant agencies and stakeholders including team members to provide tailored solutions for our customers.
- Respond proactively to and effectively manage reports of nuisance, harassment and anti-social behaviour, supporting complainants and their family through the processes, working collaboratively with other agencies within the legislative framework to resolve cases.
- Working with statutory and non-statutory agencies on behalf of the clients, actively encouraging choice and involvement, or acting as advocate when required.
- Create and maintain accurate and up to date records of the customer’s details using both manual and IT recording systems.
- To respond effectively and promptly to complaints and correspondence from customers and ensure that we learn from these.
- Ensure continuous improvement in service delivery that improves customer satisfaction with the service provision, responding to customer feedback and learning from complaints.
- Be responsible along with other team members for ensuring continuation of service in the absence of other staff.
- Any other duties commensurate with the duties and level demanded of the current post holder as designated by the Manager.
- Willingness to travel throughout the United Kingdom to meet customers in their own homes.
The Ideal Candidate
Knowledge and Experience:
- Experience of providing services to older people.
- Knowledge of public, charitable and corporate funding streams, including health and public health.
- Experience of a customer delivery environment.
- Experience of building effective partnerships.
- Experience of negotiating with a range of stakeholders.
Skills and Aptitudes
- The ability to communicate effectively with a variety of people to create, maintain and enhance working relationships.
- The ability to prioritise and work independently using own initiative.
- The ability to work as part of team and work flexibly to meet demands of the role.
- Creativity and problem solving skills.
- Competent in Microsoft Word, Outlook and Excel.
- The ability to write reports and other documents.
- Committed to the principles of equality and diversity.
- A self-starter who takes responsibility for own learning and development.
- This post requires the ability to seek options and solutions for older people, sensitive to the impact of major life changes on older customers.
Good general education combined with significant practitioner experience, skills and knowledge in the following areas;
- Services for older people.
- Preservation or re-enablement services for older people.
- Housing options for older people.
**Please note : This role involves regular contact with vulnerable groups which will require an Enhanced DBS Check.
We in the National Church Institutions support the mission and ministries of the Church all over England. We work with parishes, dioceses (regional offices), schools, other ministries and our partners at a national and international level.
Excellence, Respect, Integrity
We follow these three values in everything we do, whether we are of Christian faith, another faith or no faith.
Benefits- We offer a competitive salary package, a flexible* 35-hour working week for work-life balance and a minimum 25 days holiday plus 3 defined organisational days leave and an attractive defined pension scheme.
We are committed to building a culturally diverse workforce and strongly encourage applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from people, regardless of their background.
*Where applicable depending on post requirements.