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Communications Officer

Please Note: The application deadline for this post has now passed.


An exciting opportunity has arisen within the Church of England Pensions Board for a talented communications professional to manage the Board’s overall communication strategy for the benefit of customers and stakeholders.

You will take the lead on communication projects from concept through to design, implementation and review. Among a range of responsibilities you will design and write new standard communications to members and employers and design and review the content of the Board’s website and intranet copy.

To thrive in this role you will bring a creative and innovative approach to communications with proven experience of leading communication ideas and changes. You will have good presentation skills allied with excellent written communication skills and be confident using Content Management Systems and the Microsoft Office Suite.  

Fixed Term Contract until Nov 2018

Closing Date:   21st Jan 2018

Post Introduction

The Church of England Pensions Board provides retirement services set by the Church of England for those who have served or worked for the Church. These include the administration of various pension schemes for the stipendiary clergy and lay workers and the provision of housing for the retired clergy.  In doing so, we assist over 38,000 people across over 450 employers and manage substantial funds on their behalf.

Role Responsibility

  • Leading and managing communication projects from first concepts to design, implementation and review of effectiveness.
  • Managing the Pension Department’s overall communication strategy and implementation plan, identifying and instigating changes as required and managing production of materials and communications for the benefit of customers and stakeholders.
  • Designing and writing new standard communications, such as system generated letters, bulk letters and emails and statements to members and employers.
  • Producing technical pension communication materials, e.g. pension scheme booklets, AVC information booklets etc.  This will include producing explanations of the calculation of scheme benefits, complex pension taxation rules and auto-enrolment materials.
  • Designing and making presentations to members and employers.
  • Managing the look and feel / design of our proposed member self-service web offering.  Reviewing the design and content of our separate website and intranet offerings. Ensuring they all remain relevant, up to date and that the executive and Board have a thorough understanding of their effectiveness. 
  • Ensuring that all pension staff are fully informed and understand our communication strategy and implementation plan.  Managing the training of staff on communications and the implementation of best practice and Plain English in our individual communications with members, stakeholders and with each other.
  • Deputising for the Policy Officer.

The Ideal Candidate

Skills and Aptitudes:

  • Excellent written communication skills. Ability to explain technical. information in a clear way when creating/designing letters, booklets, leaflets and website material.
  • Creative and innovative.
  • Experience in leading communication ideas and changes.
  • Good presentation and influencing skills and confidence in speaking to groups of people.
  • Ability to provide an efficient and customer focused service.
  • Flexible and proven ability to work as part of a team.
  • Organised and self-disciplined.
  • Logical and numerate.

Knowledge and Experience:

  • In depth knowledge and demonstrable experience of communication matters. Experience of creating and updating on-line communications is ideal.
  • Practical experience of using communication systems, such as Content Management Systems, and experience of using Outlook, Word, Excel, Power Point and Publisher.


  • A Level or equivalent qualifying work experience.


  • Willing to occasionally travel to visit employers.

About Us

We in the National Church Institutions support the mission and ministries of the Church all over England. We work with parishes, dioceses (regional offices), schools, other ministries and our partners at a national and international level.

Excellence, Respect, Integrity

We follow these three values in everything we do, whether we are of Christian faith, another faith or no faith.

Benefits - We offer a competitive salary package, a flexible* 35-hour working week for work-life balance and a minimum 25 days’ holiday plus 3 defined organisational day’s leave and an attractive defined pension scheme.

We are committed to building a culturally diverse workforce and strongly encourage applications from underrepresented groups.  We are committed to equality of opportunity and welcome applications from people, regardless of their background.

*Where applicable depending on post requirements.

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