The IT Department has undergone a radical transformation. IT now executes a mixture of on-premise, Cloud and 3rd party sourced IT services, in a an entirely new and modern IT infrastructure that utilises the latest technologies. The IT function serves 600 staff in NCIs and NCIs co-located bodies and aims to adopt common solutions across NCIs where practical. IT provides a broad range of customer focused IT services such as technical architecture and support, networks, change management, business analysis, project management, Training, Procurement, systems administration and applications hosting requiring sophisticated and innovative skills.
To provide both remote and on-site technical support to 600 network users across 3 sites and remote locations, own requests and incidents reported to the IT service desk, provide insight, trends and feedback to IT colleagues on incidents, ensure the effective delivery and provision of 1st and 2nd line technical support and resolutions and that incidents are logged, triaged, assigned correctly, responded to and resolved within service level agreements and with minimum disruption to users, that status updates, user contact and resolutions are recorded and that effective relationships with 3rd party providers are developed.
The main responsibilities for this role are;
Please see attached job description for full main responsibilities requirements
The ideal candidate should have;
Please see attached job description for full ideal candidate requirements.
We in the National Church Institutions support the mission and ministries of the Church all over England. We work with parishes, dioceses (regional offices), schools, other ministries and our partners at a national and international level.
Excellence, Respect, Integrity
We follow these three values in everything we do, whether we are of Christian faith, another faith or no faith. To learn more about working for National Church Institutions and our benefits, please click here
As we are a member of the Armed Forces Covenant, we welcome all applications from those you have served in our Armed Forces and their families
We are committed to building a culturally diverse workforce. As part of this commitment, we welcome applications from people, regardless of their background. As a Disability Confident committed employer, it is important to note that there may be occasions where it is not practical or appropriate to interview all disabled applicants who meet the minimum criteria* due to high volume. We limit the amount of interviews conducted to five applicants per open post we advertise.
*Where applicable depending on post requirements.