We have an excellent opportunity for someone to gain experience of the core work of an office IT department in terms of client and server applications and configuration, as well as first line user support.
Working in a small team, you will be exposed to a wide range of IT hardware and software. You should enjoy problem solving and be able to deal with users with differing skills and expectations. You will also need to be organised and manage and prioritise a varied workload.
Having a flexible, friendly attitude with the independence to be pro-active and to show initiative, will be as important as your technical knowledge, along with a willingness to learn and a strong desire to keep abreast of current IT developments.
Provide first line support to users in standard Microsoft Office applications accessed via Remote Desktop or Windows 10 client
Provide support to users of the bespoke Diocesan databases
Log support calls and build up a Frequently Asked Questions section on the Diocesan Intranet
Daily monitoring of, and resolving errors in:
Event Logs on all servers
Backup on all servers
Maintain User Accounts and Profiles through Active Directory and Group Policy
Mimecast email monitoring
Configuring and troubleshooting Remote Desktop Connection
Maintain accurate and up-to-date documentation of all aspects of the network including users, asset tags, and any other information required
Hardware & Software Installation
Install, configure and maintain Network Resources such as printers and other peripherals
Install new client devices to agreed specification
Install approved bespoke software for departments
Other duties commensurate with the grade as when required by the Director of IT
Good working knowledge of Windows operating system
Good working knowledge of basic network client support issues such as printing
Good working knowledge of Microsoft Office Professional applications
Willingness to undertake physical aspects of managing IT systems such as replacing faulty cables and relocating computer equipment
Active Directory and Exchange user management
Excellent oral communications skills
Ability to organise and manage a diverse workload
Have initiative and be a pro-active member of staff
Desire to keep abreast of current IT developments
Prepared to undertake flexible working hours
Sympathy with the ethos of the Christian Faith
Knowledge of Windows Server 2012/2016 Administration
Knowledge of Windows Server 2012/2016 Remote Desktop
Knowledge of Sophos Antivirus
Knowledge of Office365, SharePoint and Azure
Communicant member of the Anglican Church or another Christian denomination
Founded in 1905, the Diocese of Southwark forms part of the Province of Canterbury in England and is part of the wider Church of England, in turn part of the worldwide Anglican Communion. the Diocese covers primarily the area of Greater London which is South of the Thames, together with the eastern part of the country of Surrey. It is one of the largest dioceses in terms of population and parishes and well as one of the most diverse.
The Diocese of Southwark provides a generous annual leave entitlement, inclusion in a non-contributory pension scheme and season ticket loan scheme (see outline terms and conditions).