IT Support Officer

This job has now expired
£21000 - £23000

We have an excellent opportunity for someone to gain experience of the core work of an office IT department in terms of client and server applications and configuration, as well as first line user support.

Working in a small team, you will be exposed to a wide range of IT hardware and software. You should enjoy problem solving and be able to deal with users with differing skills and expectations. You will also need to be organised and manage and prioritise a varied workload.

Having a flexible, friendly attitude with the independence to be pro-active and to show initiative, will be as important as your technical knowledge, along with a willingness to learn and a strong desire to keep abreast of current IT developments.

User Support

  • Provide first line support to users in standard Microsoft Office applications accessed via Remote Desktop or Windows 10 client
  • Provide support to users of the bespoke Diocesan databases
  • Log support calls and build up a Frequently Asked Questions section on the Diocesan Intranet

Network Administration

  • Daily monitoring of, and resolving errors in:
    • Event Logs on all servers
    • Backup on all servers
    • Anti-virus updates
    • WAN links
    • AD Replication
    • DNS/DHCP
  • Maintain User Accounts and Profiles through Active Directory and Group Policy
  • Mimecast email monitoring
  • Configuring and troubleshooting Remote Desktop Connection
  • Maintain accurate and up-to-date documentation of all aspects of the network including users, asset tags, and any other information required

Hardware & Software Installation

  • Install, configure and maintain Network Resources such as printers and other peripherals
  • Install new client devices to agreed specification
  • Install approved bespoke software for departments
  • Other duties commensurate with the grade as when required by the Director of IT


  • Good working knowledge of Windows operating system
  • Good working knowledge of basic network client support issues such as printing
  • Good working knowledge of Microsoft Office Professional applications
  • Willingness to undertake physical aspects of managing IT systems such as replacing faulty cables and relocating computer equipment
  • Active Directory and Exchange user management
  • Excellent oral communications skills
  • Ability to organise and manage a diverse workload
  • Have initiative and be a pro-active member of staff
  • Desire to keep abreast of current IT developments
  • Prepared to undertake flexible working hours
  • Sympathy with the ethos of the Christian Faith


  • Knowledge of Windows Server 2012/2016 Administration
  • Knowledge of Windows Server 2012/2016 Remote Desktop
  • Knowledge of Sophos Antivirus
  • Knowledge of Office365, SharePoint and Azure
  • Driving License
  • Communicant member of the Anglican Church or another Christian denomination

Founded in 1905, the Diocese of Southwark forms part of the Province of Canterbury in England and is part of the wider Church of England, in turn part of the worldwide Anglican Communion. the Diocese covers primarily the area of Greater London which is South of the Thames, together with the eastern part of the country of Surrey. It is one of the largest dioceses in terms of population and parishes and well as one of the most diverse.

The Diocese of Southwark provides a generous annual leave entitlement, inclusion in a non-contributory pension scheme and season ticket loan scheme (see outline terms and conditions).