St Paul's Cathedral - Sales Assistants (part time and casual)

This job has now expired
House For Duty
£20,456 per annum FTE (pro rata £12,274 per annum based on 21 hours per week average) (£11.24 per hour for casual role)

St Paul’s draws together a very diverse set of activities, projections and aspirations. It is the Cathedral of the Diocese of London and the seat of its Bishop, a national church and an international spiritual focus, a space for worship and holiness, a place of debate and challenge, an icon of resilience in the face of adversity, an architectural heritage centre, a partner in the City of London, and a commercial enterprise. In addition to holding four services every day (five on Sundays), St Paul’s is open for sight-seeing six days a week, and last year welcomed over 800,000 paying visitors. The income received from these visitors is critical to sustaining the work of St Paul’s, as over 80% of our expenditure is funded through the entrance charge and associated enterprises, including the income generated from the Shop.

The purpose of the job is to deliver exceptional customer service as a Sales Assistant and operating in a safe and secure manner in all day-to-day running, following best practice and the relevant Cathedral procedures and policies. This involves working as part of the team supporting the commercial enterprise of the Cathedral on achieving the agreed budgets and Key Performance Indicators for the shop. The Canon Treasurer is the Chapter member with responsibility for this area of work.

  • To serve our customers and provide exceptional customer care and assistance/information to shop customers and all of our visitors being part of providing fantastic memories of St Paul’s Cathedral to our visitors;
  • To assist in the day to day operational activities of the Cathedral shop in an manner reflecting the surroundings and supportive of the Cathedral’s Vision and Values;
  • To operate in a safe and secure manner in all day to day running operations of the shop following best practice and Cathedral procedures and policies such as Health and Safety/Manual Handling, Fire and Security, Cash Handling, Safeguarding etc.
  • To apply product knowledge in order to assist customers and maximise sales;
  • To operate the EPoS system in an efficient manner, both tills and back office where needed;
  • To be responsible for cash handling accuracy and credit card payments;
  • To highlight stock shortages, and ensure sections are fully maintained and cleaned to an exceptionally high standard with clear merchandising;
  • To deal with stock deliveries, accurate pricing and barcoding, returns and general stock room organisation;
  • To think about and be aware of any suspected suspicious activity and behaviour within the shop and wider Cathedral area and follow agreed procedures;
  • As part of the team, to work towards achieving and exceeding the agreed Budgets and Key Performance Indicators.
  • Any other appropriate duties that the line manager, senior management or Chapter may request from time-to-time.


  • A passion for working with the public is paramount with excellent welcome and customer service skills, ideally gained in a visitor-facing role in a busy environment
  • Experience in retail, ideally of a similar type and scale
  • A friendly, helpful disposition and the ability to deal appropriately with people in all walks of life
  • Good communication skills in English, written and spoken
  • Experience in cash handling and computerised till operations; able to demonstrate efficiency and accuracy
  • Willingness to solve problems and in particular the ability to troubleshoot till equipment issues
  • A calm disposition, team working skills and the robustness to deal with some situations
  • High standards of personal appearance and behaviour appropriate to a major place of worship
  • Interest in our product range and willingness to engage with customers and identify appropriate opportunities for up-selling
  • Pride in a clean, orderly and presentable shop environment, taking a share of cleaning and ensuring first class product presentation
  • Complete honesty and integrity deal with cash handling and stock control.
  • Able to carry out the physical aspects of the job - operating the till, cleaning, engaging with customers on the shop floor, product display and presentation, share of cleaning and lifting etc.


  • Advanced skills in a language other than English that has significant representation among visitors to the Cathedral

Our Vision

  • St Paul’s Cathedral seeks to enable people in all their diversity to encounter the transforming presence of God in Jesus Christ.
  • As a community of worshippers, staff and volunteers we work with care and imagination to be a centre for welcome, worship and learning which inspires successive generations to engage with the richness of the Christian faith and its heritage.
  • We aim to do this with confidence, compassion and creativity, promoting dignity and justice for everyone.
  • We work with the Bishop and Diocese of London and the wider church, as a spiritual focus for London, the nation and the world.

Our Values

  • Love, joy, peace, patience, kindness, generosity, faithfulness, gentleness and self-control;
  • To uphold integrity, honesty and openness in what we do;
  • To aim for the highest possible standards in everything we do, acknowledging that we cannot do everything;
  • To make our operations as just and as sustainable as we can;

To foster and encourage diversity, being inclusive and challenging to ourselves as well as others.