Pensions Administrator

This job has now expired
Hybrid- remote working and London
£31,482 per year

Our aim is for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.

The Church of England Pensions Board (“the Board”) is a statutory body which is corporate trustee and administrator of complex defined benefit (final salary, hybrid and CARE) and defined contribution pension arrangements. It is responsible for the administration of three major pension schemes (CEFPS, CWPF and CAPF) plus the Clergy Pension Measures schemes and CCSS on behalf of the Church Commissioners. Overall these schemes encompass 7 different sections with different rules and benefit structures which would represent significant pension schemes in their own right.

The Board administers several charitable funds for the benefit of those retired from the stipendiary ministry and clergy dependants which are paid as supplementary income grants. There are 40,000+ members, pensioners and other beneficiaries and 600 participating employers.

To support the work of The Church of England Pensions Board (“the Board) and help administrate the pensions schemes whilst providing outstanding customer service. This includes administration, benefit payments and contribution collections for the Board’s pension schemes and the associated relationships and facilitating a programme of operational improvements.

The main responsibilities for this role are:

  • Answering telephone calls to the pensions helpline and responding to emails received into the email inbox
  • Providing support to users of our pensions website.
  • Dealing with member and employer queries
  • Entering new members into Schemes and updating records
  • Calculating benefits on leaving, retirement, death and transfer out/divorce
  • Producing statements of contributions due and allocating contributions received
  • Producing annual benefit statements for scheme members
  • Carrying out the day to day administration of the voluntary contribution arrangements and transfers between AVC schemes
  • Helping with the general running of the Department and carrying out other duties as may be required
  • Training of other staff as required

The ideal candidates should have:



  • Good IT skills including word-processing, use of databases, spreadsheets and e-mail. MS Office
  • (Word, Excel and Outlook) together with Pensions Specific systems we use - training is available.
  • Numerical skill required for calculations of benefits, contributions and solving numerical problems
  • Ability to work within agreed procedures and standards, quickly and accurately
  • Ability to identify priorities and plan and organise daily work routines
  • Ability to work under pressure to meet deadlines
  • Good written, verbal and telephone communication skills.

Knowledge and Experience:

  • Working knowledge of MS Office (Word, Outlook & Excel)
  • Ability to understand customers and their concerns

Personal Attributes:

  • Ability to empathise with the concerns of different groups of stakeholders with a wide range of pensions knowledge and experience; and to communicate appropriately.
  • Highly organised, self-motivated and self-disciplined


  • Maths and English GCSE at Grade C or above plus at least two ‘A’ Levels or equivalent
  • Must be prepared to undertake pensions qualifications awarded by the Pensions Management Institute or an agreed equivalent




  • Experience of working within a team in an office environment
  • Experience of dealing with customers in a work environment
  • Experience of team working
  • Experience of delivering good customer service

In the National Church Institutions (NCIs), we support the mission and ministries of the Church of England. We work with parishes, dioceses, schools, chaplaincies and other ministries, and with national and international partners including mission agencies, and other denominations and faith groups.-.

Find out more about working for the National Church Institutions at Careers | The Church of England

Our emerging values

  • We strive for excellence
  • We collaborate
  • We act with integrity
  • We show compassion
  • We respect others

We welcome everyone and we accept and value people for who they are and what they contribute, treating others in the way we would wish to be treated ourselves. We actively listen to and include others, encouraging and enabling everyone’s voice to be heard in discussions and decisions. When we disagree, we aim to disagree well with respect and kindness.

We want to encourage applications from a diverse group of people. Even if you have never thought about working for us before, if you have the skills and experience we’re looking for then we would like to hear from you. If there is anything we can do to support you in your application please get in touch via email to

  • As a Disability Confident Leader, we actively look to attract, recruit and retain those of you who are disabled.
  • We are a member of the Armed Forces Covenant, and welcome applications from those of you who have served in our Armed Forces and their families.