Voids Coordination Manager

This job has now expired
Hybrid- remote working and London
£44,359 p.a.

Our aim is for everyone in the National Church Institutions (NCIs) to feel that they belong and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.

The Church of England Pensions Board is a statutory charitable body, which looks after the welfare of those who retire from the stipendiary ministry of the Church of England, and their widow/er(s) and dependants by the provision of pensions grants and retirement accommodation. The Board’s large Housing Department administers the provision of retirement housing for eligible clergy and their spouses in the form of mortgage loans, rented property, shared ownership, and supported Housing. The Church of England Pensions Board makes sure that those who have served or worked for the Church of England have a secure retirement. It currently runs 3 separate pension schemes with over 30,000 members for over 250 employers. We also provide and maintain housing a range of housing options for retired clergy through;

  • rented properties located around England and Wales (around 1,200)
  • supported living homes located in 7 schemes around England
  • shared ownership homes (around 100)

Our core objective is to provide quality retirement housing while demonstrating good value for money.

Our operating model brings together a number of people across teams

managing critical activities to support retiring clergy in their move to retirement housing. This role with act as a driving force and have a direct impact on the efficiency and overall success of service delivery. It will require data gathering, analysis and reporting on key activities, but in addition, require the post-holder to be the first line trouble shooter in managing delays in critical points of the service road map. The post holder will need some technical knowledge of property repair and refurbishment.

The post holder will need to demonstrate a pro-active and flexible approach to work including the ability to manage your workload with minimal supervision, to work as part of a team, to problem solve, have excellent interpersonal, communication & negotiation skills and be able to liaise with a variety of internal and external stakeholders.

We’re looking for someone who enjoys working with property, people and data across the business and helping them meeting their information needs

The main responsibilities for this role are:

You will assist and support the Acquisitions and Disposals Manager and the Housing Manager in delivering the priorities of the service area. You will liaise with managers and officers to gather and understand detailed requirements for organisational reporting and analytics. This will include the provision of accurate data to support service delivery with knowledge of operational data management systems for storage and retrieval. This will include the provision of accurate information relating to the business, working closely with frontline teams to include extracting data and circulating reports from the housing database (QL). Will also include:

  • Regularly updating the housing database records across the teams (QL)
  • Extracting and reporting from QL on property costs for Voids
  • Taking personal responsibility for ensuring the accuracy of data and recorded information
  • Managing the delivery partner void tracker and the equivalent for external contractors
  • Manage confidential information in the appropriate manner ensuring that systems are complete and correct at all times
  • Co-ordinating and managing the Weekly Exchange Meeting and the information required to support it
  • Close monitoring of priority voids cases where clergy are retiring within the next 18 months period
  • Managing of post void snagging works, following the tenancy start date
  • Obtaining tenant choices in a timely way – to inform the specification of works
  • Accurately take minutes at partnership meetings as required and circulate
  • To support other roles within the teams , as required.


  • To organise your work to meet key objectives, on time and to agree standards
  • To maintain effective internal communication with the teams to ensure information is received and circulated within timescales
  • To carry out duties and responsibilities in accordance with the Church of England Pensions Boards customer care standards
  • Site visits as required across England and Wales, for example, to support other Officers with joint visits and accompanied viewings with customers
  • Any other duties that would be commensurate with the skills and capabilities required under this post

The ideal candidate must have:


  • The ability to identify and manage upcoming risks to the business
  • Experience of using a housing management system
  • Excellent Excel skills, maintaining various spreadsheets, ability to merge, manipulate and check data within Excel including the use of look ups and write formulas
  • Good time management and organisational skills, with an ability to multi-task and balance parallel work streams independently
  • Strong communication and negotiation skills


  • Quick to grasp new concepts
  • Exceptional attention to detail
  • Understand concepts of database and systems
  • Strong problem solving skills and ability to 'think outside the box'
  • A 'can do' attitude - willingness to accept challenges and innovative approaches
  • Keep staff proactively informed and alerted to problems with process and timescales
  • Engage across the department to understand performance issues and building strong relationships so you can act as a trusted stakeholder


  • Experience of working on own initiative and making decisions in accordance with policies and procedures.
  • Experience of managing own workload under pressure
  • Collection, validation, storage, and analysis of business data
  • Experience of working with surveyors/contractors
  • Customer service experience
  • Experience in relation to housing, property or construction management
  • Experience of working with housing management systems
  • Effective time management skills. Able to work effectively under pressure, organise priorities
  • Understanding and commitment to equality and diversity

Personal Attributes:

  • Ability to remain calm and professional and be a good team worker in a very busy environment
  • Ability to work with minimal supervision, whilst being organised and self-disciplined
  • Use own judgement and make appropriate decisions
  • Be organised and confident in co-ordinating others
  • Be self-motivated, have initiative, and a record of achieving agreed objectives within time and resource constraints.


  • Education to GCSE standard or equivalent in English and Maths (Grades A* -C).
  • Have experience in or a technical qualification relating to housing, property or construction management

In the National Church Institutions (NCIs), we support the mission and ministries of the Church of England. We work with parishes, dioceses, schools, chaplaincies and other ministries, and with national and international partners including mission agencies, and other denominations and faith groups.-.

Find out more about working for the National Church Institutions at Careers | The Church of England

Our NCI values

  • We strive for excellence
  • We collaborate
  • We act with integrity
  • We show compassion
  • We respect others

We welcome everyone and we accept and value people for who they are and what they contribute, treating others in the way we would wish to be treated ourselves. We actively listen to and include others, encouraging and enabling everyone’s voice to be heard in discussions and decisions. When we disagree, we aim to disagree well with respect and kindness.

We want to encourage applications from a diverse group of people. Even if you have never thought about working for us before, if you have the skills and experience we’re looking for then we would like to hear from you. If there is anything we can do to support you in your application please get in touch via email to hr.recruitment@churchofengland.org.

  • As a Disability Confident Leader, we actively look to attract, recruit and retain those of you who are disabled.
  • We are a member of the Armed Forces Covenant, and welcome applications from those of you who have served in our Armed Forces and their families.