Events Co-ordinator

Posted 11 days agoExpires in 4 days
Liverpool
Employee
£24,000-£26,000

Liverpool Cathedral is a world class events venue, delivering anything from small scale conferences and meetings in our Sir Giles Gilbert Scott Suite, to major headline grabbing art installations, from classical concerts or pop gigs to corporate dinners. The range of activity makes Liverpool Cathedral one of the most exciting places to work for events professionals looking for a challenging and rewarding next step.

The Events Team is a crucial part of the Enterprise team, which serves to generate income to help the Cathedral to maintain free entrance and further its life and work. We help the Cathedral make significant connections with the city, the city region and beyond and through our work contribute significantly to the visitor economy. Although working effectively with all departments within the Cathedral community is vital to its success and smooth running, the principal focus of this role is outward facing. Being an ambassador for the Cathedral, it is crucial to have sympathy with the faith and ideals which underpin its life.

Job Structure & Line Management

The Events Coordinator is responsible to the Chapter through the line management of the Events & Logistics Manager, and Director of Enterprise. The post holder works within the Events & Enterprise team as well as working daily alongside the Cathedral Staff (operations, volunteers, etc.) and in-house Caterer to ensure a high standard of service and experience to its clients and visitors.

Objectives

Work closely with the Events Manager to deliver a varied programme of corporate and other events at Liverpool cathedral to ensure customer satisfaction, commercial success, and wherever possible on-going client relationships.

Hours of work

35hrs a week. The needs of this busy venue are fluid and working in this role in not a 9am-5pm/ Monday to Friday post. You agree to work flexibly over a 7-day week when required, which may include unsociable hours, weekends and bank holidays; this will be allocated on a roster basis.

  • Coordinate and administer the planning of corporate events, including gala dinners, concerts, awards evenings, and graduations ensuring they meet customer expectations
  • Take responsibility for operational and administrative functions to fulfil event needs
  • Be a first and point of contact for customers and customer enquiries
  • Support the delivery of the cathedral’s cultural events programme
  • Ensure that the cathedral delivers excellent customer service and quality delivery
  • Help coordinate the cathedral diary, ensuring that a complex pattern of events and bookings work harmoniously together.
  • Work closely with the in-house team to help deliver the smooth running of cathedral logistics.
  • Where necessary support the Events Administrative Assistant in the planning and delivery of events within the Cathedral, working alongside other cathedral departments.
  • Develop and maintain client and supplier relationships
  • Coordinate operations and administrative functions to fulfil event needs.
  • Conduct site visits, client meetings and deliver events onsite.
  • Ensure that events are properly planned and delivered within budget and in line with cathedral terms and conditions, policies, and booking processes.
  • Ensure events are appropriately risk assessed and documented.
  • Other tasks and responsibilities as reasonably expected and commensurate with this and our business requirements.

Essential Requirements (Desirable marked *)

Qualifications

  • GCSE English & Maths at Grade C or above
  • Degree level*

Experience

  • Relevant experience in events/ venue/ operations background
  • Proven experience of organising events
  • Experience of working in sales and/or operations*
  • Experience of working in a visitor attraction or heritage site*
  • Excellent verbal and written communication skills, proven ability to forge and develop, client, supplier, and stakeholder relationships.
  • Ability to work on multiple projects simultaneously, to tight schedules and deadlines

Knowledge & Skills

  • A confident communicator who can direct, influence and motivate others.
  • Excellent verbal and written communication skills, with the ability to quickly develop rapport
  • Exceptional organisation skills, attention to detail, time management.
  • Ability to prioritise tasks to meet deadlines
  • Financially aware, ensuring client satisfaction and best value for the organisation
  • Proficient IT skills – Microsoft office, Office 365
  • Demonstrates a working knowledge of the cathedral and its role within Liverpool*

Personal Qualities

  • Approachable and friendly
  • Agile with the ability to problem solve with a level head
  • Keen attention to detail, methodical
  • Collaborative attitude to work as part of at team
  • Willing to take ownership and responsibility for completing a task
  • Diplomatic
  • Flexible
  • Well presented

Work related circumstances

  • To be in sympathy with the work and mission of the cathedral.
  • Ability to work early mornings, evenings and weekends as required.
  • The position will require some lifting and manual handling

What we offer:

  • A varied role with support to learn and to put your skills in to practice
  • You will be a part of a friendly team with a shared sense of purpose
  • 25 days annual leave
  • Non-contributory pension scheme with generous employer contributions (additional voluntary contributions may be made)
  • Employee Assistance Programme giving you 24-hour access to support for your health and wellbeing
  • A supportive culture with core values of Integrity, Inclusivity, Dynamic and Excellence
  • Employee discount in Cathedral shop and bistro

Free on-site parking, secure bike storage and easy access to public transport

Liverpool Diocese and Cathedral are committed to treating our whole community with dignity and respect. We desire to represent diverse identities within our community whether this be by race, culture, religion, sexual orientation, gender, disability or social background of each person to ensure they fulfil their potential within a proactive, loving and caring environment.

About Liverpool Cathedral:

Liverpool Cathedral was built by the people, for the people to the glory of God and a place of Encounter. It is one of the country's most important buildings. Grade 1 Listed it is the fifth largest cathedral in the world. We are a working cathedral delivering at least three services per day, 365 days per year. We are also one of the region’s most important tourism venues – welcoming over 800,000 visitors per annum (pre pandemic). We have been awarded the TripAdvisor Travellers Choice Award (awarded to top 10% of visitor attractions globally) for the last 2 years and have just been awarded the Gold Award for our latest VAQAS assessment where we achieved a score of 93%. In May 2021 we opened one of the city's biggest art installations in recent years (Peace Doves) which attracted over 154,000 visitors and boosted the local economy by £3.5 million. We have a Net Promoter score of 91 (80 is considered World Class).

Encounter Liverpool Cathedral

Liverpool Cathedral is a place of spiritual and cultural significance for the city and region of Liverpool. From its foundation in the early part of the 20th century it has existed as community and building built by the people, for the people to the glory of God.

Liverpool Cathedral is more than an iconic Grade 1* listed building. It’s a vibrant, active place that the people of the city, regions and world encounter in many ways. So alongside those who come for one of our daily worship services, people may encounter us for a gala dinner or a school trip. A tourist may visit us or we could be hosting an awards ceremony or graduations. People encounter us in many ways. But in each way, we hope they encounter a warm welcome and sense of God.

As part of their visit we believe everyone will encounter:

• Inspiring Christian worship

• A breathtaking experience

• A community committed to justice and mercy

• A safe, generous place in joy and sorrow

• A dynamic community of staff and volunteers

• A God who knows and loves you.

Working for Liverpool Cathedral will bring you into a community that seeks to make those encounters happen. You will be someone who can subscribe to, and live out, our values of excellence, dynamic, integrity and inclusive. You will have the benefits of working in a landmark building with colleagues who are serious about the work life balance with generous holiday allowances and access to an Employee Assistance Programme. We have a strong working partnership with the Diocese of Liverpool bringing extra support to our activities.

For more information about Liverpool Cathedral go to www.liverpoolcathedral.org.uk

Closing Date 4 December 2022. Interviews on 15 or 16 December 2022 afternoon.