Manager of Communications and Marketing

This job has now expired
Lambeth Palace, London (Hybrid)
£51,549 per year (pay award pending)

Our aim is for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.

This is a new and exciting post, created to deliver significant growth and scale of Difference ( - an initiative serving the Archbishop of Canterbury’s Reconciliation Ministry. The successful candidate will be experienced in delivering communication and marketing strategies and passionate about equipping people to make a difference.

This role offers the opportunityto support the bold outcomes for the Archbishop of Canterbury’s Reconciliation Ministry.

As Manager of Communications and Marketing, you will be responsible for the creation, implementation and delivery of communications and marketing strategy and tactics to extend the reach and engagement with Difference. This includes strategic insight and contribution to product development and innovation.

You will manage and deliver strategic projects, campaigns and content and have budgetary responsibilities, working with external agencies/freelancers to deliver outcomes.

You will work with and through Anglican systems, structures, networks and senior clergy, as well structures and senior leaders across different Christian denominations, to increase the number of churches engaging with Difference.

The working hours for this post will be 35 hours per week and we are happy to offer flexibility and hybrid working. The working arrangements will be discussed further at interview.

This post is offered as a fixed term contract expected to last for 3 years with possible extension, (funding dependant).

To arrange an informal conversation please contact Kiera Phyo, Director of the Reconciling Leaders Network

Closing date for applications will be on Sunday 27th of November 2022.

Interviews will be held on week commencing of 5th December 2022.

The Church of England is for everyone, and we want to reflect the diversity of the community the Church serves across the whole country. This is a priority for the Archbishops. Therefore, while of course we welcome all applications from interested and suitably experienced people, we particularly welcome applicants from UK Minority Ethnic backgrounds and people with disabilities.

We also invite interest from those with excellent experience in a number of areas that may not meet every criteria.

We offer a unique environment with opportunities for continuous learning, generous annual leave for work life balance, season ticket loans and a range of benefits including discounted entry to attractions and what we feel is a market leading package when it comes to our pension scheme.

The Role

Devise and implement communication and marketing strategy and tactics to extend the reach of, and scale engagement with, Difference

  • Create and implement strategies that use multiple marketing channels to promote Difference to existing and new audiences.
  • Manage the day-to-day communications schedule of Difference, ensuring website, Training & Resource hub, social media and emails are optimised and effective.
  • Develop messaging and propositions that communicate Difference clearly and increase engagement with the target audience.
  • Plan, develop and execute campaigns and content, bringing together videos, graphics, messaging and other media to promote Difference.
  • Work closely with Archbishop’s Communications Team to ensure effective collaboration and content sign-off.
  • Build relationships with communication teams in National Church Institutions and Dioceses to develop collaboration and promote Difference.
  • Align Difference with the Church of England’s broader strategic goals (such as becoming a younger, more diverse church).
  • Promote Difference to international audiences across the Anglican Communion and wider.
  • Develop external strategic partnerships and collaborations that increase the profile of Difference and engage new audiences.
  • Manage external suppliers and consultants, including tender processes, contracts and delivery against objectives.

Product Innovation and Project Management of a suite of Difference resources

  • Provide strategic insight on product innovation in the development of new Difference resources.
  • Ensure distribution channels and methods are integral to the development of new resources.
  • Project manage the development of new resources, ensuring projects are delivered on time, within budget, with engaged stakeholders.
  • Work closely with suppliers, external experts as well as Reconciliation team members, especially the editor and theology role within the team.

Manage Operations and Distribution

  • Manage the relationship and contract with the print and distribution supplier.
  • Accountable for ensuring policies and procedures are up to date, implemented and complied with, for example GDPR.
  • Manage and report on project budgets to the RLN Director.

Impact & Insights

  • Analyse data and quantitative feedback to gain insights and assessment on tactics, with the aim of optimising impact.
  • Manage analytics of Difference website, social media and the Training and Resources hub; using data analytics to improve user experience and outcomes.
  • Regularly monitor and report on key indicators.
  • Assess levels of formal and informal engagement by churches and other networks, and make recommendations to the Director in response.
  • Write impact reports for management, funding grants and governance.
  • Keep up to date with current digital and social media trends and developments to ensure best practice is fed into the work of the team.


  • Support wider initiatives within the Archbishop of Canterbury’s Reconciliation Ministry, including Women on the Frontline and Peacebuilding.
  • The team at Lambeth Palace works closely and collaboratively, providing assistance across portfolio areas at times when extra capacity is needed. As such, an important part of this role will be to help out other team areas as required and as capacity allows.
  • All employees working at Lambeth Palace share responsibility to promote and maintain a strong safeguarding culture with regard to children and vulnerable adults, including identifying the key actions they should take given their role and responsibilities.

The Requirements



  • Strategic thinker, with influencing and negotiating skills.
  • Ability to work creatively, with adaptability, and to generate ideas.
  • Ability to represent the Archbishop of Canterbury’s reconciliation ministry effectively and with confidence.
  • High resilience with the ability to work under pressure, with multiple priorities, often to changing and competing demands.
  • Ability to shape effective messaging for church engagement and wider.
  • Ability to understand and convey Christian theological views in an way that is easy to understand and accessible.
  • Excellent communication skills, ability to write clearly and accurately.
  • Good IT skills, including Microsoft Excel, Outlook.


  • Proven track record of strategic communication and digital tactics that led to significant growth in reach and engagement.
  • Proven track record in working and collaborating with wide range of stakeholders from senior leaders to engaging members of the public.
  • Experience of generating engaging content, product development and innovation.
  • Experience of planning and implementing campaigns utilising multiple marketing channels, ensuring maximum delivery of results.
  • Proven track record of project management; devising schedules, managing suppliers and a wide range of stakeholders; delivering projects on time, target and budget.
  • Experience of working with senior management to translate a broad range of aims and objectives into an effective, measurable programme that is aligned to the overall strategy.
  • A Biblical understanding of the ministry of reconciliation.
  • An understanding of the Anglican church and other Christian denominations, understanding the variety of traditions and the importance of engaging across the breadth of this.


  • Education to degree level or relevant professional qualification or equivalent.

Personal Attributes:

  • Demonstrate a passion for this role.
  • Operate with discretion and integrity.
  • A self-starter who takes initiative and is a collaborative team player.
  • Proactive and committed to achieving results.
  • Flexible in order to meet the demands of the post, and approach to office life (particularly adapting to specific needs and urgent priorities).
  • In sympathy with the aims and ethos of the Church of England.


  • Whilst the NCIs are committed to wellbeing and work/life balance, a willingness and availability to occasionally work outside normal office hours is required, on occasion.



  • Experience of communicating with a global audience.
  • Experience of working on issues of reconciliation, such as with young people, racial justice, interfaith context, prison chaplaincy.


  • Marketing qualification or relevant experience.
  • Project Management qualification, for example Prince2.

In the National Church Institutions (NCIs), we support the mission and ministries of the Church of England. We work with parishes, dioceses, schools, chaplaincies and other ministries, and with national and international partners including mission agencies, and other denominations and faith groups.-.

Find out more about working for the National Church Institutions at Careers | The Church of England

Our emerging values

  • We strive for excellence
  • We collaborate
  • We act with integrity
  • We show compassion
  • We respect others

We welcome everyone and we accept and value people for who they are and what they contribute, treating others in the way we would wish to be treated ourselves. We actively listen to and include others, encouraging and enabling everyone’s voice to be heard in discussions and decisions. When we disagree, we aim to disagree well with respect and kindness.

We want to encourage applications from a diverse group of people. Even if you have never thought about working for us before, if you have the skills and experience we’re looking for then we would like to hear from you. If there is anything we can do to support you in your application please get in touch via email to

  • As a Disability Confident Leader, we actively look to attract, recruit and retain those of you who are disabled.
  • We are a member of the Armed Forces Covenant, and welcome applications from those of you who have served in our Armed Forces and their families.