Correspondence Officer

This job has now expired
Lambeth Palace, London
£25,931 - £27,554 after probation

This post gives an excellent opportunity to work in a small, friendly, busy office, in unusual and pleasant surroundings. The staff at Lambeth Palace work as a small and close-knit team, supporting each other at busy times with flexibility and good humour.

As a nationally and internationally significant religious leader, the Archbishop of Canterbury receives thousands of letters, e-mails, invitations and phone calls from members of the public every year, each of which needs to be carefully examined and an appropriate response given and recorded. The Correspondence Team process and log all correspondence and ensure correspondents receive a helpful, gracious and timely response.

An exciting new opportunity has arisen to work in the Correspondence Office of the Archbishop of Canterbury.

In this interesting and key role, you will assist the Correspondence Manager in processing, logging, distributing and responding to the Archbishop's correspondence from the public including letters, emails and phone calls.

With strong interpersonal and diplomatic skills and a passion for accuracy and providing a high quality of service, you will work proactively and flexibly, supporting the team with reporting, research and the continuous improvement of systems.

Interviews will be held on the 30th August 2018

The Role :

  • Processing the Archbishop's large volume of correspondence:receiving, opening, logging and distributing letters and emails
  • Drafting and sending replies to correspondence either as unique letters or tailoring standard replies in line with agreed objectives
  • Being innovative in the approach to the systems and processes we employ, always looking for new and better ways to improve how we work
  • Assisting with the compilation of statistics and reporting on volume and trends within correspondence, including preparing regular and occasional reports.
  • Receiving telephone calls from the public, responding to public enquiries, compliments and complaints, and ensuring that any subsequent action is taken.
  • Supporting the Correspondence Manager, Records Manager, and IT Department in the development of systems for the efficient handling of the Archbishop’s correspondence.
  • Using a range of office software, including email, spreadsheets and databases to carry out the work of the Correspondence Team.
  • Engaging in research projects as necessary and requested.
  • Covering for the Correspondence Manager as necessary during absence, within agreed limits.
  • Assisting with franking and post handling ensuring outgoing mail is ready for daily collections.
  • Contributing positively to a working environment that is professional and effective but also good-humored and fun.

Tell us how you meet the requirements for the role:



  • Strong interpersonal and diplomatic skills, with the ability to deal with people at all levels.
  • Sufficient interest in, and knowledge of, the ministry to which God has called the Archbishop of Canterbury, and the ministry Church of England generally,
  • An excellent command of English, including accurate spelling, punctuation and grammar.
  • High attention to detail including a high standard of accuracy when processing data.
  • Attention to detail and a methodical approach to both routine and more complex tasks, including a willingness to follow procedures precisely.
  • Sound judgement and in understanding and dealing with complex matters across a wide range of issues
  • Emotionally Intelligent with an understanding and concern for others
  • Strong analytical skills
  • Exercise initiative and work calmly under pressure and to meet competing deadlines.
  • Ability to maintain confidentiality in dealing with sensitive and confidential issues.
  • Flexibility, able to adapt quickly in response to change.
  • Awareness of and interest in complex national and international politics and societal issues, particularly where they relate to the ministry of the Archbishop of Canterbury,


  • Experience of handling correspondence or papers for senior managers.
  • Excellent IT/computer skills including experience of Microsoft Word, Outlook, Access and databases.

Personal Attributes:

  • Supportive and willing to support colleagues in order to maintain the efficient running of the office



  • A level standard or equivalent minimum,

We in the National Church Institutions support the mission and ministries of the Church all over England. We work with parishes, dioceses (regional offices), schools, other ministries and our partners at a national and international level.

Excellence, Respect, Integrity

We follow these three values in everything we do, whether we are of Christian faith, another faith or no faith. To learn more about working for National Church Institutions and our benefits, please click here

We are committed to building a culturally diverse workforce. As part of this commitment, we welcome applications from people, regardless of their background. As a Disability Confident committed employer, it is important to note that there may be occasions where it is not practical or appropriate to interview all disabled applicants who meet the minimum criteria* due to high volume. We limit the amount of interviews conducted to five applicants per open post we advertise.

*Where applicable depending on post requirements.