We are looking to recruit an Assistant Volunteer Manager to support the Volunteer Manager in supporting our growing number of volunteers. This new flexible role plays an important part in the day to day running of the cathedral supporting volunteers in their various roles from creating a great visitor experience to caring for our historic collections.

You will lead on recruiting new volunteers and provide guidance and support to Staff and Volunteer Leads across our ten diverse volunteering activities. We are working on various projects to make our volunteering offer more desirable and our systems and processes welcoming and straightforward to use. You will work with the volunteers and team leads to support the implementation and encourage buy-in.

This role will support the Volunteer Manager in growing the programme and increasing the contribution of volunteers across the Cathedral. It will also support in the development of a high quality experience for all those who choose to give their time to St Paul’s Cathedral.

The post holder will join a very small central support team who provide guidance and support to Staff Leads and Volunteer Team Leads across ten different volunteering opportunities. The focus of this role will be to work directly with teams across the Cathedral, supporting the implementation of volunteering strategies, systems, structures, policies and procedures. They will be expected to develop an understanding of the different structures with those teams and provide consistent and proactive support to Staff Leads and Volunteer Team Leads and Deputies under the umbrella of Cathedral-wide volunteer policies and procedures. They will be the lead contact for specific teams (to be agreed).

• Lead on recruitment and induction implementation, assisting Staff and Volunteer Team Leads with the recruitment, selection and training of new volunteers to the Cathedral
• Work with Staff Leads to develop local operational procedures and communications
• Work with Staff Leads to support and manage volunteers, including dealing with problems and escalating to Volunteer Manager as appropriate
• Work with Staff Leads to deliver training and support their volunteers to complete mandatory training
• Provide operational and pastoral support for volunteer teams as necessary
• Support the Volunteer Manager in ensuring that administrative work associated with the volunteering programme is completed accurately and in a timely manner:
  • Ensure the data (contact information, completed training, vetting requirements etc) we hold on volunteers is accurate and up to date and necessary colleagues are informed of any changes or requirements
  • New volunteer starters and leavers are processed and colleagues are informed of any changes as necessary
  • Enquiries about volunteering are responded to in a timely manner
  • Organising and communicating with volunteers about upcoming training
  • Monitor and pro-actively follow up with Staff Leads and Volunteer Team Leads and Deputies regarding outstanding actions or information
  • Be an internal point of contact for queries about:
    • Assemble, our volunteer management system
    • Training (dates, course information, joining instructions, expiry dates of required training and support for those experiencing problems joining)
  • References are written and sent in a timely manner
  • Ensure that the Cathedral News bulletin is compiled and shared with volunteers
  • Meeting notes are written and shared
• Support the Volunteer Manager with the tasks and activities associated with the implementation of the Volunteer Strategy, for example
  • Documenting and updating procedures and guidance as they develop
  • Communicating guidance to Staff Leads and Volunteer Team Leads on policy and procedures
  • Distributing of documents, guidance and information via email, postal, hard copy collection, information points or added to Assemble
• Attend meetings as required

Essential:

• Experience of working in a similar role and level
• Understanding and experience of working and managing a Volunteer Programmes
• Experience of delivering training
• Experience of managing and supporting volunteers
• Good IT skills, including experience and confident in using cloud based volunteer management /CRM/database systems
• Ability to identify and implement system and / or procedure improvements
• Good inter-personal skills, a welcoming and confident approach
• Customer-focused
• Effective and clear communication skills both written and verbal
• Ability to work as a member of a team
• Ability to take responsibility, be pro-active and to work autonomously
• Ability to solve problems or expedite issues where appropriate
• Discretion and ability to maintain confidentiality
• Ability to build strong and effective working relationships with a diverse range of people internally and externally
• Resilience and ability to remain calm under pressure

Desirable:

• Experience as a volunteer
• Experience working or volunteering in a faith-based organisation

The individual will be in sympathy with, and in their work support, the Christian aims and mission of St Paul’s Cathedral.

St Paul’s is an equal opportunities employer and holds together a very diverse set of activities and aspirations. It is the Cathedral of the Diocese of London and the seat of its Bishop, a national church and an international spiritual focus, a space for worship and holiness, a place of learning, debate and challenge, an icon of resilience in the face of adversity, an architectural heritage centre, a partner in the City of London, and a commercial enterprise. In addition to offering acts of worship throughout the day, St Paul’s is open for prayer and sight-seeing seven days a week.