Head of Facilities - Birmingham Cathedral

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Birmingham Cathedral is a publicly accessible, listed building with a wide variety of users, which is open 365 days per year. We wish to employ a confident and experienced individual to take on the role of Head of Facilities. The role will involve daily oversight of Cathedral activities and events through strong working relationships with key cathedral staff, professional leadership of our Vergers Team, and a clear sense of organisation and prioritisation.

The Head of Facilities will ensure the smooth running of all our routine activities, with a particular focus on facilitating both physical and digital worship. You will maintain consistently high standards of presentation and welcome in our Cathedral and Churchyard. We require an individual who can combine the spirit of Christian welcome with a clear authority in upholding our standards and a flexibility in problem-solving. An empathy for the ethos of the Church of England is vital in acting as a frontline representative of this Christian building.


Responsible for the smooth operation of Birmingham Cathedral (security, key holding, housekeeping, staff management & care of historic fabric)

  • Ensure that the Cathedral is ready and functioning for worship
  • Function as the lead advocate and practitioner for all technical aspects relating to sound and light in the Cathedral.
  • Responsibility for training colleagues and Cathedral-wide staff in basic use of the systems as well as responsibility for maintenance and upkeep.

  • Ensure that the Vergers Team are supported to deliver their roles at a consistently high standard.
  • Work with Welcome Manager in the supervision of volunteers
  • Manage and work closely with Cathedral Maintenance Technician.
  • Performance Reviews and Appraisals with the vergers, Welcome Manager and Maintenance Technician.
  • Training Recruitment and Induction of vergers and volunteers
  • Contribute to weekly senior management meeting (Dean’s Exec) and report and delegate appropriately to the Vergers Team
  • Comply with Cathedral HR Policies


Responsible for regulatory and statutory checks and all operational equipment and facilities.

  • Supervising all onsite contractors
  • Have Chapter’s delegated responsibility for Health and Safety and Security. Undergo all necessary training to fulfil this role.
  • Implement Chapter Health and Safety Policy to ensure all H&S matters are executed and reported, and all management records maintained.
  • Responsibility for the Cathedral’s short and long term maintenance plans and regular review of contracts and suppliers.
  • Reporting any issues to Chief Executive and Cathedral Architect and engagement with the Cathedral’s Fabric Advisory Committee


Upholding the Cathedral Code of Conduct

  • Ensuring that the Cathedral offers a warm welcome whilst upholding agreed standards of behaviour.
  • Ensure an excellent visitor welcome and an exceptional level of presentation
  • Report in to the Cathedral Safeguarding Committee


Build Strong Internal Relationships

Key Internal Relationships will be:

  • Vergers Team
  • Welcome Manager
  • Maintenance Technician
  • Clergy and Music Departments (delivery of worship and special events)
  • Head of Corporate Events (infrastructure and delivery of events)
  • Head of Comms and Events (Internal and External publicity material)
  • Churchwardens and Congregation
  • Cathedral Volunteers


Build Strong External Relationships

Key Working Relationships with:

  • External Contractors working in the Cathedral
  • External Event Holders
  • West Midlands Police, City Council, Kier and Colmore BID to ensure the safety and appearance of Cathedral Square


Create robust administrative systems and prepare operational information

  • Planned and Preventative Maintenance schedule
  • Conservation Management Plan
  • Ordering Stock
  • Preparing Rotas, granting leave and maintaining sickness records
  • Banking and reconciliation
  • Statistical Reporting
  • Maintenance / H&S logs.
  • Have an excellent knowledge of the cathedral diary and plan ahead, anticipating upcoming activity.
  • Management of Clergy residential property including proactive and reactive maintenance as well as statutory compliance.


Description of Requirement



Building Management

Especially Listed and publicly accessible buildings



Technical Capabilities

Competence with managing use of and training with M&E services in the cathedral (predominantly lighting and sound) Basic understanding of plant systems including Gas System Boiler, Air handling units, BMS and the operation of these systems.



Excellent communicator

Ability to communicate to a wide variety of people from a wide range of backgrounds


I/A /T

Highly organised

Monitoring and maintaining records.

Supervision of Staff, Volunteers and Contractors

Good working knowledge of Microsoft Office Packages





Ability to work well as part of a team

Effective management, delegation, support, apportionment of tasks and the ability to challenge.



In sympathy with the Church of England’s ethos

Having worked in a faith setting, welcoming and approachable.

Comfortable being an active part of delivering worship and engaging with our congregations





Good working knowledge of health and safety.

Ability to risk assess a variety of situations

IOSH Trained

Qualified First-aider or willingness to be trained







Flexible Attitude

Able to work evenings, weekends and out of hours as necessary.



Terms and Conditions




8% Employer’s Contributory Pension subject to meeting auto enrolment criteria

Office Accommodation


Working time

37 hours (flexibility essential) Some evening and weekends


28 days plus bank holidays


Reasonable expenses incurred in the course of executing duties will be reimbursed.

Disclosure and Barring (DBS)Service check

This role will be subject to an enhanced DBS check

Probationary period

Role subject to a 6 month probationary period

Deadline for Applications: Monday 26th September 2022

Shortlisted candidates will be invited for interview Date TBC but will be w/c 3rd October 2022