Business Administration Officer

This job has now expired
Hybrid- Remote working and London
Employee
£27,884 p.a. rising to £29,983 p.a. after probation

Our aim is for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.

The Church of England Pensions Board provides retirement services set by the Church of England for those who have served or worked for the Church. The Pensions Board is a charity within which the Housing department provides retirement accommodation and services, but we are not a registered social housing provider, and do not operate as one. The Board’s vision is to deliver a professional high quality and efficient service to our customers, respecting their needs and the needs of those who provide us with the money to do this.

This role is both administrative and customer focused in order to support the business and systems teams in a range of tasks to enable delivery of an effective business service that meets the diverse needs of our customers, business partners and stakeholders as well as the wider housing team. Working collaboratively with both internal and external partners to provide a prompt and efficient service delivery. The role will include processing payments and invoices, support in the processing of quinquennial inspections in the mortgage legacy scheme, processing of daily incoming post and ensuring system data accuracy.

The role of Business Administration Assistant offers the individual an opportunity to develop new skills and attributes in an office environment. The individual needs to be articulate, clear and understanding. They will be required to communicate effectively with both customers and business partners, internally and externally. The post-holder must be computer literate, focused, organised and structured. They will form part of a team that delivers a support service. You will be supervised on a range of tasks and duties and will be expected to provide feedback to your line manager on a regular basis.

The main responsibilities for this role are:

Processes

  • Manage the processing of payments across the Business team to include all departmental accounting functions in relation to works orders, purchase and framework orders, credit notes and invoices across charity and administrative company accounts within required timeframes and in line with Service Level Agreements.
  • Work collaboratively alongside our Finance and Resource partners to ensure prompt payment and when required, investigate queries that arise and escalate to managers when required. Where necessary, engage with suppliers, contractors and customers ensuring that information is clear and understood.

Systems

  • Manage and maintain computer-based records and to take personal responsibility for ensuring the accuracy of data and recorded information across all business streams using regular analysis and cleansing, maximising the level of team output in terms of quality, accuracy, reliability, and influence
  • Develop and learn skills across a range of IT systems including Aareon QL and SAP, as well as Microsoft applications.
  • Manage incoming electronic post through mailbox and downloads liaising with key business partners when necessary.
  • Managing retention and disposal in line with GDPR and departmental policy.

Customer

  • Whilst maintaining the Church of England Pensions Board customer care standards, support the Business in a customer focused environment.
  • Assist with the housing customer helpline, managing enquiries, raising contacts in a CRM database, with a view to tracking and tracing, follow up and support of customer needs.
  • Signpost to other business areas where additional assistance and funding may be required.

Business Support

  • Provide administrative support services to the business team whilst maintaining effective internal communication across all teams to ensure information is shared and understood.
  • Develop a culture of team collaboration to maintain day to day Business as Usual, working together effectively to get the job done.
  • To organise your work to meet key objectives, on time and to agreed standards.
  • Deliver key reporting requirements as necessary, ensuring attention to detail and accuracy.
  • Responsible along with team members for ensuring continuation of service in the absence of other staff.

The ideal candidate must have:

Essential

Education:

  • Education to GCSE standard or equivalent in English and Maths (Grades A* -C) or several years experience

Proven Ability Knowledge and Experience:

Skills/ Aptitudes:

  • Oral and written communication
  • Knowledge of Microsoft Office proficient use of Word and Excel

Knowledge/Experience :

  • Experience of working in an office environment
  • Maintaining systems to track and monitor workload.
  • Experience of service delivery in a busy environment
  • Experience of processing invoices/creating purchase orders

Personal Attributes (Desirable):

  • Ability to communicate effectively at all levels evidencing clear, concise and sensitive skills in written and verbal communication.
  • Demonstrates a consistent commitment to meeting customer service standards
  • Adaptable and able to cope with change
  • Ability to relate well to a variety of people and create, maintain and enhance working relationships.
  • Willing to learn new concepts and be flexible.
  • Ability to work as part of team and work flexibly to meet demands of the role
  • Committed to the principles of equality and diversity
  • The ability to work calmly and effectively when under pressure, whilst maintaining a healthy balance to meet targets and deadlines.
  • Demonstrates a consistent commitment to meeting customer service standards whilst understanding the needs of older people

Desirable

Knowledge/Experience:

  • Previous experience of working in a housing or charity setting.
  • Experience of SAP or Aareon QL systems

We in the National Church Institutions support the mission and ministries of the Church all over England. We work with parishes, dioceses (regional offices), schools, other ministries and our partners at a national and international level.

Excellence, Respect, Integrity

We follow these three values in everything we do, whether we are of Christian faith, another faith or no faith. To learn more about working for National Church Institutions and our benefits, please click here

As a Disability Confident Leader, we actively look to attract, recruit and retain those of you who are disabled.

As a member of the Armed Forces Covenant, we welcome applications from those of you who have served in our Armed Forces and their families.

We are committed to being an equal opportunities employer and to ensuring that everyone, job applicants, customers and other people with whom we deal, are treated fairly and not subject to discrimination. We will do whatever is necessary to provide genuine equality of opportunity. We continuously review our policies and processes to support our aim to create a workforce as diverse as the nation the Church of England serves.