Personal Assistant to Mrs Caroline Welby

This job has now expired
Lambeth Palace, London
£27,884p.a. rising to £29,983p.a. pro rata, after probation.

Our aim is for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.

Lambeth Palace is a unique building of significant historical and global provenance. It is, first and foremost, the home of the Archbishop of Canterbury, Mrs Welby and their family, as well as to a wider, diverse and thriving residential community. It is also an office and the epicentre of the Archbishop of Canterbury’s ministry to the Church of England and the global Anglican Communion.

The wider Palace working community is made up of several interconnected teams, including Anglican Communion, Chaplaincy, Communications, Correspondence, Ecumenical, Evangelism & Witness, Hospitality, Inter-Religious Affairs, Social and Public Affairs and Reconciliation – each providing pivotal, interdependent and essential support to the Archbishop to enable the effective delivery of the ministry to which he has been called by God. Fundamentally, the Palace seeks to be a place of contribution to the life of a 21st century global church.

As well as her own distinct ministry, Mrs Welby spends a considerable amount of time working alongside her husband, particularly around the Anglican Communion, including involvement in the Lambeth Conference which took place this year. In addition, she plays a central role in the ‘Women on the Frontline’ reconciliation programme, equipping women living in contexts of violent conflict and post-conflict in fomenting peace and reconciliation.

Lambeth Palace is an exciting and vibrant ‘community of communities’. Working here provides an excellent opportunity to contribute to the ministry of an internationally significant religious leader in a friendly, busy, fast-paced and dynamic office.

This is an excellent opportunity for a a confident communicator who thrives on organising and forward planning, to provide high quality Personal Assistant supportto Mrs Caroline Welby.

This is a part-time post working 21 hours a week. The exact working arrangements are open to agreement and will be discussed further at interview.

You will be based in the Archbishop of Canterbury’s Private Office at Lambeth Palace, London.

We would like to hear from you if you have the skills and experience to manage diaries, correspondence and papers efficiently, a calm, resourceful and diplomatic approach and the essential requirements outlined below.

To arrange an informal conversation about the role please contact Helen Harris, Personal Private Secretary to the Archbishop of Canterbury

Interviews will be held w/c 19 September​2022. If successful at that stage, you will be invited to attend a second interview w/c 26 September 2022.

The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. This is a priority for the Archbishops. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minority Ethnic Backgrounds and disabled people.

In return we offer a unique environment with opportunities for continuous learning, generous annual leave for work life balance, season ticket loans and a range of benefits including discounted entry to attractions and what we feel is a market leading package when it comes to our pension scheme.

The Role

  • In close consultation with Mrs Welby, enable the efficient running of her diary, booking rooms, coordinating and offering hospitality, where appropriate.
  • Enable and prioritise communications with Mrs Welby, whether by phone, email, letter or in person whilst ensuring timely responses.
  • Proactively liaise with colleagues on behalf of Mrs Welby to ensure that she is kept informed, is properly briefed and has everything she needs for meetings and events she is attending/hosting.
  • In close consultation with Mrs Welby, organise events and meetings initiated or required by her.
  • Circulate agendas and take minutes of any meetings for Mrs Welby, as required.
  • Consult, research and prepare all briefing material and papers for Mrs Welby.
  • Research, consult and make all necessary travel arrangements for Mrs Welby.
  • Process and submit Mrs Welby’s expense forms.
  • Draft correspondence for her signature.
  • Build and maintain relationships with Mrs Welby’s key contacts and their offices, including colleagues based at the Old Palace, Canterbury.
  • Occasional travel (including overseas) to provide personal and administrative support.
  • File and retrieve Mrs Welby’s correspondence and papers in line with Lambeth Palace records management procedures and maintain an effective system for the storage of information relating to Mrs Welby’s work.
  • General administrative support to the Private Office and other Lambeth Palace teams, as required. This may occasionally result in the post-holder working unsocial hours.

The Requirements



  • Excellent communication skills, both oral and written.
  • Ability to maintain a high degree of confidentiality.
  • Good interpersonal and diplomatic skills, with the ability to deal with senior people with confidence and respect.
  • Efficient and quick at dealing with requests.
  • Excellent IT skills including Microsoft Word, Outlook and (calendar and email).
  • Strong organisation skills, with attention to detail.
  • Ability to work as a member of a team.
  • Resourceful and calm under pressure.
  • Able to work flexibly, both in terms of time and responsibilities.
  • Evidence of working in a proactive way, taking the initiative when appropriate.
  • Forward thinking with effective planning skills.
  • Excellent attention to detail.
  • Resilient with the ability to handle competing priorities.
  • Ability to work calmly under pressure.
  • A self-starter, able to use initiative and good judgement.


  • Proven administrative experience.
  • Experience of record keeping.
  • Previous experience of dealing with a busy diary, changing priorities and identifying creative solutions to diary issues.


  • A level or equivalent.


  • In sympathy with and an interest in the Archbishop of Canterbury’s ministry and an empathy with the role of the Archbishop’s spouse in that ministry and in their own right.

We in the National Church Institutions support the mission and ministries of the Church all over England. We work with parishes, dioceses (regional offices), schools, other ministries and our partners at a national and international level.

Excellence, Respect, Integrity

We follow these three values in everything we do, whether we are of Christian faith, another faith or no faith. To learn more about working for National Church Institutions and our benefits, please click here

As a Disability Confident Leader, we actively look to attract, recruit and retain those of you who are disabled.

As a member of the Armed Forces Covenant, we welcome applications from those of you who have served in our Armed Forces and their families.

We are committed to being an equal opportunities employer and to ensuring that everyone, job applicants, customers and other people with whom we deal, are treated fairly and not subject to discrimination. We will do whatever is necessary to provide genuine equality of opportunity. We continuously review our policies and processes to support our aim to create a workforce as diverse as the nation the Church of England serves.