ATS System Administrator, Support and Trainer

Posted 13 days agoExpires in 1 day
Hybrid and London/Homeworker - further details will be discussed at interview
Employee
£32,787 rising to £35,255 per year (after probation) for Hybrid working

Our aim is for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.

The People Systems Support Team require an Applicant Tracking System (ATS) Administrator to provide 1st line support and deliver training for our ATS Pathways (Tribepad).

As ATS System Administrator, Support and Trainer, you will be delivering a customer focused support service managing key relationships with our customers, National Church Institutions and Diocese.

You will be a trusted professional who is responsible for day-to-day operational and help desk support for Pathways. You will serve as a subject matter expert understanding functionality and capability and develop relationships to work with the product owner, internal teams and customers.

Key to your success will be building and sustaining relationships by delivering workshops and supporting users to develop their skills in using the system effectively.

We would like to hear from you if you have a flexible and organised approach to work and the skills and abilities outlined below.

We are taking a flexible approach to work, with many colleagues opting for a hybrid approach to their working week, with a mixture of home and office-based working. Further details will be discussed at interview.

The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minority Ethnic Backgrounds and people with disabilities.

For an informal discussion about the role, please contact fraser.mcnish@churchofengland.org

Interviews will be held flexibly.

In return we offer a unique environment with opportunities for continuous learning, generous annual leave for work life balance, season ticket loans and a range of benefits including discounted entry to attractions and what we feel is a market leading package when it comes to our pension scheme.

The Role

  • Provide 1st line support to all customers and internal team members.
  • Provide and maintain system access.
  • Work supportively and sensitively with colleagues and stakeholders to help them adopt solutions and processes that are unfamiliar.
  • Deliver ongoing virtual and in person training.
  • Provide troubleshooting and support for issues/questions related to the Pathways system, its users, and its content; escalates with managed service providers and developers, as appropriate.
  • Lead Q&A Sessions.
  • Work alongside the Pathways Product Owner developing and enhancing where possible.
  • Work alongside other team members of the People System Support Team which will involve learning mixed support skills for several systems, providing continuity of support across all People Systems.
  • Create invoice reports for Diocese.
  • Help finance with creating DD and NCI recharge every month
  • Provide oversight and guidance to ensure that Talent Department systems and processes meet all data privacy, compliance, and regulations.
  • Drive efficient reporting metrics & analytics and analyse impacts to downstream reporting and systems.
  • Identify, analyse, and document process flows, system diagrams.
  • Troubleshoot, coach, and provide general support and day-to-day issue resolution to end users: HR, Recruiters, Hiring Managers, and Candidates.
  • Maintain functional knowledge of HR processes and platforms.
  • Responsible for inbound and outbound interface and integration support including partnering with IT and HR CoE to troubleshoot and identify issues as well as propose, test and implement solutions.

The Requirements

  • Experience in delivering training for ATS Systems like or similar to Tribepad.
  • Excellent working understanding and experience of providing training support for HR & Payroll, IT cloud-based systems and integrations.
  • Experience in Payroll, Time and/or Absence desirable.
  • A certification in training or an equivalent combination of education, training, and experience.
  • Ability to communicate concepts in a concise, logical manner so students can absorb and retain information.
  • Passion for learning, teaching, and mastering complex system functionality.
  • Accuracy and attention to detail.
  • Ability to prioritise customer needs, provide excellent customer service and communicate clearly with all stakeholders.
  • Flexible and organised approach to work.
  • Use of keyboard for substantial proportion of the day.
  • Ability to communicate clearly both verbally and in writing.
  • Ability to work in a team.
  • The post requires effective literacy and numeracy skills.
  • Good practical understanding of and confidence in using computer systems with special reference applicant tracking systems and HR Systems.
  • Ability to engage with confidence a wide range of customers to establish needs and support their use and understanding of our connecting People Systems.
  • Able to work comfortably with competing priorities.
  • Understanding of issues surrounding confidentiality.
  • Proven use of backend administration of Tribepad ATS.
  • Previous experience of working in a Recruitment or Customer Service function and able to demonstrate experience undertaking both customer care and general administration.
  • Evidence of professional development.
  • Designing, and making bite-sized video content for training.

We in the National Church Institutions support the mission and ministries of the Church all over England. We work with parishes, dioceses (regional offices), schools, other ministries and our partners at a national and international level.

Excellence, Respect, Integrity

We follow these three values in everything we do, whether we are of Christian faith, another faith or no faith. To learn more about working for National Church Institutions and our benefits, please click here

As a Disability Confident Leader, we actively look to attract, recruit and retain those of you who are disabled.

As a member of the Armed Forces Covenant, we welcome applications from those of you who have served in our Armed Forces and their families.

We are committed to being an equal opportunities employer and to ensuring that everyone, job applicants, customers and other people with whom we deal, are treated fairly and not subject to discrimination. We will do whatever is necessary to provide genuine equality of opportunity. We continuously review our policies and processes to support our aim to create a workforce as diverse as the nation the Church of England serves.