Strategy Development Manager

This job has now expired
Hybrid– remote working or Church House, Westminster
£50,000 -£60,000 (depending on experience)

Our aim is for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.

The Church of England Pensions Board provides retirement services to those who work or minister for the Church.

We are a unique organisation – both a regulated pension fund and registered charity, with a specific remit to provide housing for retired clergy. More than 41,000 people, across 700 different Church organisations rely on us for their pension. At the end of 2021, we had £3.7bn of pension savings in our care, and we use our voice as part of the Church to drive change in the industries in which we are invested. We currently help more than 2,700 people with their retirement housing and support more than 350 households each year with Welfare Advice. There are huge demands on us, to do the right thing for our customers and for the Church.

We have an ambitious strategic agenda, centred around three priorities, simplifying how we work, reducing cost, and having great conversations with all those we serve and partner with. This role is essential to seeing those priorities come to life.

You will work with the Director of Strategy & Engagement and colleagues right across all our activities on the continued development and implementation of our strategy. We need someone who can cares deeply about customers, who is curious about why things are the way they are, and who can spot the gap or great idea that will make our services better, while at the same time being pragmatic and realistic about pace of change. To do this role well, you need to be comfortable not just envisaging and leading change, but also coaching and influencing others to achieve it. Being able to take complex concepts and make them easily understood would also be a great asset, as you will be involved in shaping how we communicate with our customers and stakeholders.

To be very clear, to be successful in this role you don’t particularly need to be an expert in pensions or housing. We welcome applications from any industry where you would welcome a new challenge.

This role is offered as a two year secondment or Fixed Term Contract

The main responsibilities are:

  • Support the Director of Strategy and Engagement in championing the ‘customer’ within the Pensions Board; undertake or commission customer insight; work with colleagues to develop and implement improvements to the customer experience.
  • Support the continued development and articulation of the Board’s strategy, ensuring the strategy shapes our plans/activities for the years ahead.
  • Lead on actions to continuously improve our business planning process.
  • Understand broader customer, social and technological trends and how the Pensions Board might respond to these.
  • Facilitate implementation of change and development of services, supporting colleagues, leading initiatives where required.
  • Draw connections between operational activities in different teams, and with other NCI activities where appropriate.
  • Develop actionable strategies and plans, in response to identified gaps/risks/opportunities in our business strategy.
  • Manage identified projects or issues, mindful of reputational impact.
  • Ensure that we are challenging the basis of decisions from the perspectives of our customers and our vision.
  • Get involved in stakeholder management, developing plans to engage well with key stakeholders (e.g. customers, Dioceses and other Church organisation) on our priorities or identified projects and issues. Liaise with the Comms team and others as required. This might include light touch ‘event management’ on occasions.
  • Deputise for the Director of Strategy & Engagement as and when required.

The ideal candidate should have:



  • Naturally collaborative, enjoys working with others
  • Effective influencer, able to build support for ideas and deliver change without having line management control and in a culture which can be averse to change
  • Strategic thinker, able to grasp the big picture, take a long term as well as short term view, and draw connections across subjects and organisational boundaries
  • Able to manage change well – both leading continuous improvement initiatives and within a project environment
  • Good communicator: able to understand the needs of different audiences and adapt communications to suit; able to listen to customers, staff and stakeholders; good presentational skills; good drafting skills, able to write for the customer
  • Develops realistic plans, aligned to organisational priorities and that recognise any internal/external constraints.
  • Good IT skills


  • Working with colleagues to develop and implement strategic plans, including monitoring progress of delivery
  • Successfully delivering customer-focused product or process improvement and overcoming barriers to change
  • Forming appropriate messaging / communications as part of a change programme or in response to difficult situations

Personal Attributes:

  • Real commitment to customer service and engaging with stakeholders
  • Comfortable and effective in working in a context where there is limited supervision, competing priorities, multiple stakeholders and sometimes tight deadlines
  • Takes pride in delivering high quality outputs (e.g. presentations, documents)
  • Willing and able to personally undertake projects/tasks without direct reports
  • Willing and able to model the NCI values and challenge inappropriate behaviours effectively
  • Self-aware; committed to personal development and seeking feedback on performance


  • Training/qualifications relevant to strategy development, continuous improvement or project management or equivalent experience


  • Experience of working in the public or not for profit sectors or providing services to those sectors
  • Awareness, knowledge or understanding of the Church of England, its structures, values and ethos
  • Knowledge of pensions or housing management
  • Knowledge or experience of customer insight tools and techniques, able to demonstrate understanding of the distinction between customer needs and wants
  • Experience of communicating directly with customers (in writing and in person) and/or supporting others in doing so
  • Able to organise customer communication events e.g. planning logistics, agendas etc.

We in the National Church Institutions support the mission and ministries of the Church all over England. We work with parishes, dioceses (regional offices), schools, other ministries and our partners at a national and international level.

Excellence, Respect, Integrity

We follow these three values in everything we do, whether we are of Christian faith, another faith or no faith. To learn more about working for National Church Institutions and our benefits, please click here

As a Disability Confident Leader, we actively look to attract, recruit and retain those of you who are disabled.

As a member of the Armed Forces Covenant, we welcome applications from those of you who have served in our Armed Forces and their families.

We are committed to being an equal opportunities employer and to ensuring that everyone, job applicants, customers and other people with whom we deal, are treated fairly and not subject to discrimination. We will do whatever is necessary to provide genuine equality of opportunity. We continuously review our policies and processes to support our aim to create a workforce as diverse as the nation the Church of England serves.