Information Management and Data Officer

This job has now expired
Hybrid Working – Home/Church House/Lambeth Palace Library
£28,674 p.a. rising to £35,255 p.a. after probation

Our aim is for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.

This role sits within the Data Services Team in the Church of England, a team dedicated to data excellence. The main objective of this role is to support the central administration of the Church of England by providing an Information Governance and Management service to support the efficient management of electronic and paper records and data of the National Church Institutions (NCIs). This is achieved by providing advice and support to departments on managing their information and by the provision of low cost off site storage for the paper records of the NCIs and associated retrieval and information services. This role also supports the implementation of master data management. This role will help to drive the principles of master data management in a customer focused way.

Working closely within the Data Services Team this post will be involved in various strands of work to assist with the provision of key records and information management services to the NCIs.

The main responsibilities for this role are:

  • Provision of information governance and management services to NCI departments, including information architecture, master data management, business classification, retention schedules, records classification, storage, disposal and archiving based on awareness of current legislation and best practice in information governance and management, NCI policies and organisational strategies.
  • Helping to raise awareness of master data management, data quality, records and information management practices and helping to ensure that NCIs staff manage their records, data and information effectively and efficiently.
  • Develop classifications schemes and retention schedules for implementation across the NCIs and the wider church.
  • Working with the Information Governance Officer, develop and deliver information governance and information management activities and projects.
  • Developing and maintaining productive and supportive working relationships with NCIs colleagues.
  • Training staff and customers as necessary on master data management.
  • Training staff and customers as necessary on records management systems, policies and procedures.
  • Publishing records and information management guidance on internal web pages as necessary.
  • Maintaining a close working relationship between the Lambeth Palace Library operations management and archive functions, including supporting, facilitating and monitoring the effective provision of records management services as stated in the Service Level Agreement including the accessioning, loaning and destruction of records and the transfer of records into the NCIs archives.
  • Managing the off-site records storage contract and monitoring the provision of services and costs.
  • Producing guidance on information governance, management and records management.
  • Engaging with and advising NCI departments and the wider church on good information management practice.
  • Contributing ideas, suggestions and experience to improve the efficiency of the services provided by the Information Governance and Compliance team and proposing changes to current policy where appropriate.
  • Collaborate with other departments and colleagues on the implementation of electronic document and records management systems and projects and processes.
  • Any other duties that may reasonably be required from time to time.

The ideal candidate should have:


  • A recognised qualification in records or information management, or comparable experience.


  • Good communicator both oral and written including the ability to explain specialist issues simply to non-specialist staff at a variety of levels and to draft clear and concise written reports.
  • Able to work methodically and accurately with excellent attention to detail.
  • Ability to communicate and collaborate at all levels and build strong working relationships.
  • Good IT skills and ability to use records and information and document management systems and databases.
  • Good negotiation skills, including the ability to persuade and influence others.
  • Ability to analyse issues and problem solve.


  • Familiarity with current standards, regulation/legislation and issues and best practice in information management.
  • An understanding of data management and data quality practices, principles and approaches driving data quality improvements.
  • Knowledge of the Microsoft Office and SharePoint environment.
  • Experience of a customer focused working environment.
  • Experience in the creation or policies, procedures, guidance and training documents.
  • Experience of working in a complex organisation.

Personal Attributes:

  • Able to prioritise duties, meet deadlines and balance competing demands effectively
  • Able and willing to learn new software, new systems and new processes.
  • Contributes positively to organisational change.
  • Adaptable and flexible, open to new ideas and undertake further professional development.
  • Good team member and team worker.
  • Organised and methodical approach to tasks.
  • Able and willing to use own initiative and work with minimal supervision.


  • Post is hybrid working from home, Church House Westminster and Lambeth Palace Library and will involve regular visits to client departments located at Westminster and Lambeth Palace Library, and on occasion to Lambeth Palace or other church institutions within the Church of England.
  • Working at height and using ladders in archive stores. An ability to lift and carry 10kg of weight and use access equipment for shelving up to 3 meters from ground level will be required.
  • Lifting and transport of boxes around the building and stores.



  • An awareness of archiving or experience of working with archivists
  • Active participant in networks of fellow professionals in information management.
  • Experience of records and/or information management in SharePoint.
  • Awareness of data protection.

We in the National Church Institutions support the mission and ministries of the Church all over England. We work with parishes, dioceses (regional offices), schools, other ministries and our partners at a national and international level.

Excellence, Respect, Integrity

We follow these three values in everything we do, whether we are of Christian faith, another faith or no faith. To learn more about working for National Church Institutions and our benefits, please click here