Do you have experience in managing in the hospitality sector? Are you looking for a role where you can develop and where the welcome you give to guests is motivated by your Christian faith? Are you looking to combine what you do with who you are?
We are looking for you to assist the Director in developing Whalley Abbey to be a financially sustainable retreat centre, helping the diocese to fulfil its strategic vision and being a place of rest and encounter for people of all faiths and none.
The post holder will manage the day to day operations of the Abbey, helping to develop the outstanding sense of welcome to all guests, and will be in charge during the absence of the Director.
The role holder will also participate in the prayer life of the ecumenical community; lay and ordained.
Enthuse and develop the existing staff and volunteers to continually improve customer service and help to develop the outstanding offering.
Engaging with guests to ensure they have the best experience possible, using feedback to develop our service and facilities and resolving complaints from guests when they arise.
Organising all shift patterns and rotas for paid staff, community and volunteers, and communicate well to ensure day to day plans and requirements are known and understood
Work with the Director to ensure processes and routines are continually improved and efficient
Assisting the Director in the implementation of the strategic plan
Assist the Director in budget management and financial procedures ensuring that the team and day to day operations are working towards the financial budget.
Developing a bank of casual staff and volunteers to draw on as needed
Being ready to step in and help in any department as needed to cover sickness or absence and ensure guests continue to receive excellent service
Help to train and develop staff, community and volunteers
Making sure that all relevant policies are current, understood and followed by all staff, including Fire, Hygiene, Health and Safety, and Safeguarding
Working with the Director to oversee buildings maintenance and repairs
Working 2 out of 4 weekends in the month.
Ensure that health and safety and security of the Abbey
Managerial experience in the hospitality sector.
A practising Christian with a demonstrable faith.
Understanding of the expectations and needs of guests whether they be a church group coming for a retreat, senior leaders for a meeting or a leisure guest booking for one night B&B.
Experience of working in a team, preferably in a supervisory role
To have an understanding of the expectations and needs of a Christian Retreat Centre
Ability to implement and maintain Health & Safety standards
Ability to make sound judgements and apply them calmly and sensitively
To be efficient with administration
To be IT competent with experience of using MS Office and hospitality booking systems.
To have excellent organisational and time management skills.
Ability to achieve deadlines and prioritise a busy schedule.
Ability to use initiative and work in a proactive manner.
Ability to deal with sensitive and confidential information.
Able to communicate effectively in different media with people of all backgrounds
Able to work independently in handling a diverse workload and in keeping to deadlines
Strong verbal communications skills and ability to produce clear written records and reports
A committed member of the Anglican Church or of a church in the family of Churches Together in Britain and Ireland (e.g. Roman Catholic, Methodist, Baptist, Lutheran, Quaker, Elim, Vineyard etc)
Excellent communicator and a good telephone manner.
To possess excellent welcoming and hospitality skills and be able to support colleagues to achieve good hospitality.
Approachable and with a good sense of humour
A person of integrity
A good listener
A proven ability to develop and sustain relationships at all levels both inside and outside the Church;
An ability to work under pressure
Flexible work approach
The Diocese of Blackburn
The Diocese of Blackburn represents the Church of England in most of Lancashire and part of Wigan Metropolitan Borough, covering an area of 878 square miles with a population of 1.3 million.
Full details on the role including terms and conditions are included in the attachment
Diversity - The Board of Finance believes that diversity enables us to thrive and develop and is committed to race equality, welcoming applications from UK Minority Ethnic backgrounds
The Board of Finance is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders and volunteers are expected to share this commitment
Closing date: Wednesday 20 July 2022
Interview date: Wednesday 27 July 2022
All interviews will take place at Whalley Abbey
For an informal conversation about this post, please contact Adam Thomas Director of Whalley Abbey