Operations Manager

This job has now expired
£54,469 p.a. raising to £58,569 p.a. after probation

Our aim is for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.

The Church of England Pensions Board is a statutory charitable body, which looks after the welfare of those who retire from the stipendiary ministry of the Church of England and their widow/er(s), civil partners and dependants by the provision of pensions grants and retirement accommodation.

The Board’s Housing department administers the provision of retirement housing for eligible clergy and their spouses in the form of mortgage loans, shared ownership, rented property and 7 Supported Housing schemes. Properties are located throughout England and Wales.

We are currently implementing new ways of working. You will form part of a team who will shape and develop our services, policies and ways of working. Recent or planned significant changes include;

  • The way we delivery major works
  • The recent implementation of a new Housing Management System
  • A review and changes to the delivery of adaptations to suit medical needs
  • Increased focus on communication and engagement with customers

We are now looking to recruit an Operations Manager to provide effective leadership as part of the Operations Team, within the Pensions Board’s Housing Department.

Find more about the service we provide here: https://www.churchofengland.org/resources/clergy-resources/retirement-housing

As Operations Manager, you will ensure the effective management of our housing assets, the delivery of excellent standards of customer care through the delivery of our repairs and planned maintenance services, and the acquisition and disposal of assets to suit changing demands.

You will manage and maintain service delivery in a manner which ensures legal compliance and minimises reputational risk.

This role is offered on a full time, permanent contract basis.

Although empathy for the aim and values of the Church is important, we are welcoming applicants from all faith or none.

We are taking a flexible approach to work, with many colleagues opting for a hybrid approach to their working week, with a mixture of home and office-based working. Further details will be discussed at interview.

The Church of England is for everyone, and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minority Ethnic Backgrounds.

The interviews are expected to be held in two stages, on Monday 6th June 2022 and Monday 20th June 2022.

In return we offer a unique environmentwith opportunities for continuous learning, generous annual leave for work life balance, season ticket loans and a range of benefits including discounted entry to attractions and what we feel is a market leading package when it comes to our pension scheme.


  • Lead, manage, develop and supervise your team of around 15 staff including 4 direct reports, setting objectives, managing performance and implanting a programme of continuous professional development of staff.
  • Responsibility for the acquisition of around 30 homes per year (estimated annual value approx. £7.5m) and the disposal of around 15 homes per year through the implementation of our acquisitions and disposals strategy.
  • Responsibility for the delivery of the day to day repairs, major works, cyclical inspection and testing (current budget around £3m per annum) and potential future planned works programmes while ensuring homes remain in a legally compliant position through a programme of cyclical inspection and testing.
  • Responsibility for the appraisal of void dwellings to determine future use or disposal. Instruct relevant parties to dispose of properties no longer required for the portfolio. Secure and manage empty properties until the point of disposal including management of all relevant changes, disconnections and the like.
  • Responsibility for the delivery of significant voids works to meet our lettings standard (approx. annual budget of £3m) This standard requires significant up-front investment to reduce the amount of works undertaken whist properties are in occupation.
  • The management of various works contractors and consultant services through fulfilling the role of client representative (or similar) including:
    • A long-term partnering contractor who undertakes the day to day repairs and cyclical inspections (appointed on a TPC 2005 with amendments contract),
    • The procurement and appointment of contractors on a scheme by scheme basis (appointed on various forms of contract),
    • Various contractors who undertake services to void properties (such as security services and legal advisors).
  • Work with all relevant stakeholders including customers to agree and develop service standards and procedures which focus on the needs and requirements of the customers whist protecting our reputation, managing risk and being affordable within the organisations budget constraints.
  • Prepare, manage and authorise budget expenditure analysing financial information, reforecasting and ensuring value for money. Seek authority as appropriate for variations to budgets and for additional expenditure as required.
  • In conjunction with the Senior Management Team review, develop and implement updated/new policies, procedures and working methods.
  • Tracking of performance and implementation of continuous improvement through the effective use of Performance indicators.
  • Ensure homes remain in a legally compliant position through a programme of cyclical inspection and testing.

Please refer to the Job Description attached further down for more details on the main duties and responsibilities of the role.



Knowledge and Experience:

  • Experience of team management including the supervision of both direct and indirect reporting staff (desirable).
  • Knowledge of repairs and improvements within the Housing Sector including relevant legal and statutory frameworks.
  • Knowledge and understanding of principles of good asset management and building works to enable residents to safety use and occupy their own homes into later years of life (desirable).
  • Knowledge and understanding of risk management.
  • Knowledge of building design and construction, refurbishment and maintenance methods.
  • Extensive technical expertise, particularly in the management of works for major works.
  • Knowledge of Health & Safety legislation in relation to the building and construction.
  • Knowledge of asbestos management.
  • Strong understanding and experience of customer engagement and delivering excellence in service delivery.
  • Ability to prepare and present quality professional reports.
  • IT Literate and proficient in contract, budget management and reporting skills.
  • Understanding of housing management database systems and the benefits of such systems.

Personal Attributes:

  • Ability to cope with competing deadlines, to prioritise and set targets.
  • Be self-motivated, have initiative and a record of achieving agreed objectives within time and resource constraints.
  • A positive self-motivated professional approach to the needs of older customers.
  • Excellent verbal and written communication skills, combined with the ability to negotiate and persuade.
  • Adaptable and innovative.
  • Ability to relate well to a variety of people and create, maintain and enhance working relationships.
  • Willing to learn new concepts, think strategically and be creative.


  • Educated to degree level or significant relevant experience.
  • Demonstrate training in key areas including health and safety, Contract Management and Partnering.
  • Minimum requirement: Intellectual capacity associated with either an appropriate building qualification, RICS, CIOB, BTEC Higher or equivalent or significant knowledge and experience in asset management/customer services with a willingness to gain membership of a professional organisation.



  • Understanding property investment appraisal and investment planning including using relevant IT tools.
  • Knowledge and understanding of older persons/Retirement Housing.
  • Knowledge of energy efficiency and fuel poverty.


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As a Disability Confident Leader, we actively look to attract, recruit and retain those of you who are disabled.

As a member of the Armed Forces Covenant, we welcome applications from those of you who have served in our Armed Forces and their families.

We are committed to being an equal opportunities employer and to ensuring that everyone, job applicants, customers and other people with whom we deal, are treated fairly and not subject to discrimination. We will do whatever is necessary to provide genuine equality of opportunity. We continuously review our policies and processes to support our aim to create a workforce as diverse as the nation the Church of England serves.