Facilities Assistant

This job has now expired
Lambeth Palace, London
£19,641 - £22,801 per year

Our aim is for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.

Lambeth Palace is a unique building of significant historical and global provenance. It is, first and foremost, the home of the Archbishop of Canterbury and his family, as well as home to a wider, diverse and thriving, residential community. It is also an office and the epicentre of the Archbishop of Canterbury’s ministry to the Church of England and the global Anglican Communion. It is a Grade I listed building comprising various listed buildings dating from the 12th to the 20th centuries, set within 10 acres of beautiful landscaped gardens. Fundamentally, the Palace seeks to be a place of contribution to the life of a 21st century church.

The Facilities team play a crucial role in the maintenance of Lambeth Palace, ensuring the heritage of the estate is maintained and enabling the work of all staff and activities across the estate.

We currently have two Facilities Assistants vacancies; these two roles will support the Facilities team to ensure Lambeth Palace is a safe and well managed environment for our residents, community, staff and visitors.

One of these two roles is a Fixed Term contract, which runs until the 30th June 2022. The other role is a permanent position.

The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minority Ethnic Backgrounds.

For an informal conversation about the posts, please contact charlie.smith@lambethpalace.org.uk

In return we offer a unique environment with opportunities for continuous learning, generous annual leave for work life balance, season ticket loans and a range of benefits including discounted entry to attractions and what we feel is a market leading package when it comes to our pension scheme.


  • Provide ad hoc Facilities Helpdesk support. Taking receipt of calls, logging tasks and contractor works within the Facilities Helpdesk and escalating issues where required.
  • Update internal stakeholders on progress of the tasks they have requested as required.
  • Carry out Facilities duties as requested by the Facilities Manager/Head of Facilities Management.
  • Carry out routine safety and health checks as directed by the Facilities Manager/Head of Facilities Management.
  • Provide general safety & security support by supervising and escorting service providers and contractors as necessary.
  • Maintain routine daily check of Lambeth Palace estate. Record and manage issues on the facilities help desk.
  • Provide all mailroom, logistics, stationery, distribution and porterage support services.
  • Support configuration and setup duties to all meeting, events and support spaces as required by the Facilities Manager/Head of Facilities Management.
  • Ensure the courtyards are clear and free from Litter.
  • Conduct minor repairs as necessary.
  • Ensure the external palace site is clear of leaves.
  • Ensure all drains and gutters are clear of debris and free flowing.
  • Ensure bins in palace are emptied on a regular basis to the larger recycling bins in the skip area.
  • Monitor the bin area and rubbish disposal area to ensure it is kept clear.
  • Monitor the recycling to ensure all the correct waste is going into the correct bins – report any misuse of the recycling.
  • Ensure bins and skips are collected and any missed collections to be reported.
  • Ensure the Food Waste area is kept clean and any missed collections are reported.

All staff working at Lambeth Palace share responsibility to promote and maintain a strong safeguarding culture with regard to children and vulnerable adults, including identifying the key actions they should take given their role and responsibilities.




  • Good communication skills with the ability to interact well with a variety of stakeholders.
  • Ability to handle multiple requests and accurately complete tasks, assignments and responsibilities in timely manner.
  • Responsive to customer requests in an empathic, supportive and productive manner.
  • Possess a good level of IT literacy.
  • Able to remain calm, courteous and polite in all circumstances.


  • Experience of working safely with contractors.
  • Experience in working in the facilities sector.
  • Experience of dealing well with a variety of stakeholders.

Personal Attributes:

  • Prepared to undertake small works across the estate.
  • Maintain a clean & smart appearance.
  • Friendly and able to work on own initiative or as part of a team.
  • Be tactful and able to work well in a confidential environment.


  • Educated to GCSE standard or equivalent.
  • Practical Health and Safety experience in the workplace is essential.



  • First Aid at Work trained.

We in the National Church Institutions support the mission and ministries of the Church all over England. We work with parishes, dioceses (regional offices), schools, other ministries and our partners at a national and international level.

Excellence, Respect, Integrity

We follow these three values in everything we do, whether we are of Christian faith, another faith or no faith. To learn more about working for National Church Institutions and our benefits, please click here

As a Disability Confident Leader, we actively look to attract, recruit and retain those of you who are disabled.

As a member of the Armed Forces Covenant, we welcome applications from those of you who have served in our Armed Forces and their families.

We are committed to being an equal opportunities employer and to ensuring that everyone, job applicants, customers and other people with whom we deal, are treated fairly and not subject to discrimination. We will do whatever is necessary to provide genuine equality of opportunity. We continuously review our policies and processes to support our aim to create a workforce as diverse as the nation the Church of England serves..