Support Services Manager

This job has now expired
Diocese of Liverpool, 20 St James Road, Liverpool


Full time 35 hours per week

5 year fixed term

Salary: £30,000 pa

Closing date: 28th January 2022

Interview date: 9th February 2022

Start date: 1st March 2022 or later by agreement

Accountable to: Diocesan Programme Manager

25 days holiday per year + bank holidays

Employee Assistance Programme

Non-contributory pension scheme (AVC's may be made)

Free on-site parking at the office

The successful candidate will require their own transport with expensed travel to off-site meetings.

For an informal chat for further information, please contact Richard Gedge

The Diocese of Liverpool is embarking on a Strategic Transformation Programme, a six-year step change initiative, encouraged by and in partnership with the Church Commissioners. The aim of the programme is to implement prayerfully, and at pace, a clearly defined and widely owned Diocesan vision and plan for growth and a sustainable future.

Our Fit for Mission 2 programme will help us develop a stronger discipleship culture, train and release lay leaders as well as plant more diverse worshipping communities. To facilitate this we will aim to rationalise structures and buildings.

Purpose of the role:

The aim of this role is to relieve the administration burden currently shouldered by individual parishes, to enable the admin to be completed more efficiently and so free people up for mission and ministry.

To do this the Support Services Development Manager will facilitate the setting up of around 15 local administration teams using best practice systems, software and procedures. These small teams, generally employing local people on a part time basis with volunteers supporting, will each provide support services on the ground for, what is today, 10-15 current parishes. The teams will be managed locally. The Support Services Development Manager will ensure that the teams are provided with and trained in the standard systems, software and procedures so that they are able to operate with great efficiency.

This is an exciting and challenging role for someone who knows and loves the church, and wants to help her move forward for a sustainable future.

Key tasks within this role will be to:

  • Ensure that local teams have systems, software and procedures that can be easily adopted so that the following can be efficiently managed throughout the new larger Parish:
    • Buildings management (statutory works, routine maintenance and insurance)
    • Funerals administration
    • Finance
    • HR
    • Safeguarding
    • General administration including GDPR and data management (CMS)
    • Comms, website and social media
  • Therefore, along with the Diocesan Resources Department and the National Church Institution team where appropriate, research and discern standard best practice software and plan its deployment for the context of multi-site/worshipping communities within a larger Parish. These softwares will include:
    • Church Management Software
    • Financial Management Software including payroll
    • Websites
    • Microsoft 365, diaries, email boxes etc
    • Funeral administration software
  • Develop systems for the local maintenance of buildings including:
    • Statutory services: legionella, electrical system testing, PAT testing, fire extinguishers, fire planning, boiler servicing
    • Insurance
    • Energy
    • Other significant items of procurement
  • Prepare strategy options for consideration; through discussion refine into a strategy proposal. Facilitate the process of approval of each strategy.
  • Ensure, along with Resources Department (for some elements), that training for parish teams is planned, available and delivered for all systems, software and procedures. Ensure documentation is produced to assist long term use.
  • Ensure that all Diocesan Stewardship and Legacy standards/systems, HR documents and Standard Policies are incorporated into local Support Services.
  • Report on progress and development on a monthly basis.

The post-holder will work closely with: Local church leaders (lay and ordained), support services local manager and teams, the FFM2 programme management team, Resources Department, NCI team.

What we are looking for:

A capable and energetic individual who will relish this challenge to help the Church of England in Liverpool on its growth journey, looking for more justice and a sustainable future. In this role you will join a small team (lay and ordained) who are working together to facilitate change in the diocese. You will have a passion to see the Church of England flourish and therefore be ready to tackle this area of change with an encouraging spirit and tenacity.

You will have a track record of getting things done through calm, persistent engagement.

In terms of qualities you will be someone who:

  • is emotionally intelligent and self-aware
  • is pragmatic and enjoys finding practical solutions
  • knows the importance of making strong relationships
  • is an excellent listener
  • is servant-hearted, always looking for the best result for all
  • will transparently do what they say they will do
  • engages people in a non-confrontational way
  • uses good process to achieve progress and achieve conclusions
  • works to timeframes
  • is willing to challenge the status quo

Essential Requirements

  • Relevant degree or professional qualification.
  • A proven record of business/enterprise leadership and successful development
  • The ability to manage and interpret complex information and to offer sound, reliable, professional advice.
  • Proven ability to encourage the participation of others in collaborative business/voluntary sector projects.
  • A willingness to listen to the local church and communities.
  • Excellent time management, with the ability to organise and prioritise workload to meet deadlines.
  • Excellent interpersonal and communication skills. An ability to understand different audiences and to relate to a wide range of people.
  • A high level of self-motivation, and an ability to motivate others.
  • A person of integrity who can keep absolute confidentiality.
  • Ability to take responsibility to ensure tasks are completed.
  • Ability to build good relationships and maintain them while being persistent to ensure that the work gets done.
  • A proven problem solver with resilience and flexibility.
  • Excellent IT skills, with strong experience and knowledge of a wide variety of up to date softwares relevant to this sector.
  • A commitment to the vision and values of the Diocese of Liverpool.
  • A commitment to the 2030 Net Zero Carbon commitment of the Diocese.
  • Clear understanding of the church’s commitment to diversity.
  • Be in sympathy with the aims and ethos of the Church of England and to fully support the Mission and Values of the Church of England

Desirable Requirements

  • Experience in overseeing successful projects, particularly IT.
  • Experience of managing other people, especially volunteers.
  • A member of the Church of England.
  • Experience of belonging to a faith community.
  • Experience of working in a Church context.
  • Experience of the legal complexities of managing Church buildings.
  • Knowledge and appreciation of heritage issues.
  • Knowledge of the structures and organisation of the Church of England.

About us:

As a diocese we are on a trajectory, first defined in Bishop Paul’s paper ‘Fit for Mission’ (endorsed by Diocesan Synod and Bishop’s Council 2014) to have accountable, dynamic and missional leadership teams in every deanery. Bishops and Archdeacons are leading us forward to work more collaboratively across deanery-scale geography and to focus more time on four priority areas: introducing people to Jesus, deepening discipleship, developing Christian leaders and working for justice.