Business Analyst

Posted 1 month agoExpires in 22 hours
Hybrid - remote working and London
Employee
£46,771 p.a. rising to £50,292 p.a. after probation

Our aim is for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.

We are looking for a Business Change Manager to join us in our response to the Independent Inquiry to Child Sex Abuse. This is a special and innovative change project to be a part of.

This role is a Business Analyst supporting the build and roll out of a National Safeguarding Case Management System, which we will use to track and manage cases in.

We have an ambitious programme of inspirational change to deliver, and with industry leaders as part of the team, we are looking for people to join and be part of a very special international initiative.

The National Church Institutions are a collective of all of the Church’s activities across the UK. This role is working for the National Safeguarding team who have international reach across the ministries.

We receive an exceptionally generous pension, have excellent leave arrangements with extra days off granted as per the Church calendar.

Working at the Church is a unique experience which allows a broad set of skills to be developed and utilised for the right candidate.

The Church respects and values a good work life balance; employees are encouraged to make full use of the employee benefits on offer, the additional day's leave to further their interests and charitable endeavours.

We are taking a flexible approach to work, with many colleagues opting for a hybrid approach to their working week, with a mixture of home and office-based working. Further details will be discussed at interview.

In return we offer a unique environment with opportunities for continuous learning, generous annual leave for work life balance and a range of benefits including discounted entry to attractions and what we feel is a market leading package when it comes to our pension scheme.

The main responsibilities are:

  • Work with project team to support and guide them through the required steps to implement the National Safeguarding Casework Management System (NSCMS).
  • Ensure the implementation of the NSCMS with responsibility for the quality of configuration, data migration deliverables, support and quality control.
  • Provide quality and process assurance to the NSCMS project.
  • Partner with team members to ensure that technology requirements are understood, documented and approved as part of the software delivery life cycle.
  • Engage with business stakeholders at all levels to understand their system requirements, challenge expectations, document processes and helping to identify gaps or opportunities.
  • Own functional and non-functional requirements catalogue and updates.
  • Maintain the solution through testing and delivery to ensure it meets any changing requirements.
  • Leading UAT, work with the project team to define system testing requirements, prepare test scripts and user cases, coordinating testing and achieve sign-off and successful implementation.
  • Ensure the solution is properly tested and matched against the requirements that have been specified.
  • Define and improve documentation standards and processes.
  • Work with the project team to create robust user acceptance scripts and manage the testing process, including liaison with internal and external parties responsible for resolving faults.
  • Support business and system readiness activities and the transition of the project deliverables to business as usual.
  • Support the planning and co-designing of Business As Usual (BAU) Training.
  • Investigate post go-live issues, identify and implement solutions.
  • Work with a degree of flexibility required to perform work not specifically referred to above although falling within the scope of the post at the appropriate grade.
  • Supporting the technical specialist in system configuration.
  • Business process modelling and re-design.

The main duties and responsibilities of your post are outlined in your job description. This list is not exhaustive and is intended to reflect your main tasks and areas of work.

The ideal candidate will have:

Skills/Aptitudes:

  • Ability to effectively problem solve in a logical and structured manner, offering a rage of practical solutions.
  • Excellent interpersonal, diplomatic and negotiating skills with ability to influence others to build effective relationships with cross-functional teams both technical and non-technical and external stakeholders.
  • Ability to take people on the change journey.
  • Able to make decisions that represent doing “the right thing” for customers and the organisation.
  • Excellent written/oral communication skills for reports including ability to produce and quality assure process maps and workflows.
  • Ability to explain technical issues clearly and simply to a non-technical audience.
  • Transparent & accountable working practices.
  • Dependency management.
  • Able to represent and promote the project with internal and external stakeholders.
  • Ability to create effective remote relationships.
  • Highly proficient IT skills in Word, Excel, PowerPoint, Visio, and MS project
  • Strong leadership and influencing skills.
  • A strong relationship builder who can adapt their style and gain buy-in to deliver results.
  • Strong critical thinking and problem-solving skills.

Knowledge / Experience

  • Knowledge and application of Business Analysis Framework and techniques such as process modelling, root cause analysis, use case models, change control and tractability management.
  • Experience in developing robust test scripts and managing user acceptance tests including fault resolutions.
  • Experience in supporting staff and departments to use IT solutions.
  • Experience in producing process maps and workflows, quality assuring the team process maps and configuration items.
  • Project/Product management experience in delivering technology initiatives.
  • Working as a member of a business wide project team experience is essential.
  • A demonstrable record of delivery against transformational programme outcomes.
  • Experience of specifying and testing interfaces.
  • A good understanding of relational data.
  • Ability to document project activity and liaise with technical team members to document delivery elements.
  • Strong, positive track-record of innovation and collaboration - able to work with diverse teams in diverse locations, engaging their input and commitment to success.
  • Implementation of a case management system.
  • Understanding of safeguarding or demonstrable experience in environments where safeguarding and duty of care are a priority.

Qualifications

  • Qualification/Diploma in Business Analysis or equivalent experience.

Personal Attributes:

  • Team player with good interpersonal skills and transparent ways of working to influence positive outcomes.
  • Experience of problem solving and offering a range of practical solutions to organisational issues.
  • Committed to delivering a high level of customer service.
  • A sense of urgency and commitment to completion of work, attention to detail, quality and confidentiality.
  • Service excel approach with all internal and external customers.
  • Willing to challenge others constructively and to be self-reflexive, welcoming feedback.
  • Confidence and ability to work with senior people at a national level, including senior church leaders, external safeguarding experts and other stakeholders.

Further detail:

Our aim is for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.

In 2016 it was identified that to support consistent safeguarding practice, improve the quality of recording and to effectively manage the tracking of those who posed a safeguarding risk, the Church of England needed to operate using a common casework management system. This came about in response to findings identified in the SCIE independent safeguarding audits of Dioceses, and in preparing for the Independent Inquiry into Institutional Child Sexual Abuse’s (IICSA) investigation into sexual abuse in the Anglican Church.

The Archbishops Council has committed to creating a national safeguarding Casework Management System, which will be adopted by the National Safeguarding Team (NST) and ultimately all dioceses, cathedrals and TEI’s of the Church of England.

To assist NST on this project, there is a requirement for a Business Change Specialist to lead the Church of England on this very exciting new change journey to help adapt a new technology that will modernize case management and introduce much needed process efficiencies.

As a Business Change Specialist, you will play a key role in ensuring that the project’s change initiatives meet its objectives on time and on budget. This role will focus on changes to business processes, systems and technology.

The role will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance. The primary responsibility is for ensuring that the new system is properly configured, well-adopted, fully utilised with people gaining and retaining proficiency in using it.

This role will work with many others in the organisation to succeed. This person will act as a coach for senior leaders and executives in helping them fulfil the role of change sponsors. They may also provide direct support and coaching to all levels of managers and supervisors as they help their direct reports through transitions.

We are taking a flexible approach to work, with many colleagues opting for a hybrid approach to their working week, with a mixture of home and office-based working. Further details will be discussed at interview.

In return we offer a unique environment with opportunities for continuous learning, generous annual leave for work life balance and a range of benefits including discounted entry to attractions and what we feel is a market leading package when it comes to our pension scheme.

We in the National Church Institutions support the mission and ministries of the Church all over England. We work with parishes, dioceses (regional offices), schools, other ministries and our partners at a national and international level.

Excellence, Respect, Integrity

We follow these three values in everything we do, whether we are of Christian faith, another faith or no faith. To learn more about working for National Church Institutions and our benefits, please click here

As a Disability Confident Leader, we actively look to attract, recruit and retain those of you who are disabled.

As a member of the Armed Forces Covenant, we welcome applications from those of you who have served in our Armed Forces and their families.

We are committed to being an equal opportunities employer and to ensuring that everyone, job applicants, customers and other people with whom we deal, are treated fairly and not subject to discrimination. We will do whatever is necessary to provide genuine equality of opportunity. We continuously review our policies and processes to support our aim to create a workforce as diverse as the nation the Church of England serves.