St Barnabas Church Centre sits on a busy and diverse high street and includes a community café and conference centre. We long to bring God’s word and the knowledge of God’s love to the whole community of Erdington and believe in the power of Jesus to transform lives. We are an Inclusive and Eucharistic church and strive to be welcoming to all, bringing a diverse congregation together. We have a special concern for children and young people, and to be a church which reflects our area in economic, cultural and age diversity. The aim of our community café and conference centre facilities are to serve the wider community be a beacon of hope on the high street and provide resources for the mission and ministry of the church.
Working within the overall vision of the church, the key purposes of the Church Centre Manager is to:
- be responsible for the management and maintenance of all St Barnabas church property and churchyard,
- manage the room hire and conference facilities
- oversee and develop a small staff and volunteer team to assist in this task
The role holder will need to:
- be comfortable being part of a team that models our Christian values, demonstrating God’s love and compassion to all
- have experience in maintenance and building management
- know how to effectively market and manage our room hire and conference facilities in line with the churches vision
- be confident in making sure that all the relevant health and safety, safeguarding and legal requirements are adhered to, and regular risk assessments ]
- have excellent people skills and be able to manage and develop staff and volunteers to support the upkeep of the building and conference facilities
- be highly organised, have the ability to work in an ever changing environment where pragmatic decision making, self-motivation and discretion are essential
- be able to work constructively and communicate clearly with a wide range of people, including all the staff team, volunteers, church centre users, clergy, churchwardens and PCC
- Facilities management
- Work in partnership with the PCC (Parochial Church Council) to:
- prepare an agreed maintenance programme which ensures timely repairs and improvements are identified and carried out across all church property (including curate’s housing) and churchyard and follows the relevant faculty procedures
- co-ordinate special projects that relate to the development of our church property and churchyard (e.g. Churchyard regeneration project), including supporting the project planning and fundraising
- obtain quotations for all works within the guidelines of the churches financial scheme of delegation
- monitor and negotiate all facilities and maintenance contracts, Café equipment, Services (energy supply, water, waste and telecoms), cleaning and general maintenance, ensuring best value for money
- prepare maintenance and development budgets
- ensure all routine maintenance and checks are identified, scheduled and carried out in accordance with recommendations and regulations, carry out regular risk assessments and keep electronic records,
- prepare and maintain user instructions, health and safety manuals, and other relevant policies and procedures for the efficient management of the facilities
- Co-ordinate and oversee the cleaning of all premises and the maintenance of all grounds including the scheduling and management of contractors and volunteers. Managing the Parish Facilitator, cleaning staff (including rotas) and gardener ensuring adequate cover at times of absence across all facilities.
- Be the primary key holder who is responsible for all matters relating to security. Ensure the buildings are locked and unlocked at appropriate times and set and disarm alarm systems. As primary key holder be prepared to attend out of normal working hours as and when required and keep a record of additional key holders.
- Be the point of contact and available as needed to meet with and open and close premises for those needing access in matters relating to maintenance, repairs and contracts.
- Oversee all contractors on site, ensuring that all health and safety requirements are met, monitor their performance and inspect completed work. Keep electronic records of all site work
- Carry out and oversee minor maintenance duties around the buildings according to the post holder’s level of competence in this area.
- Be the designated Fire Safety Officer and ensure that all systems are regularly maintained and tested, appropriate records kept and all related policies and procedures are reviewed and updated as necessary
- Ensure all activities and programmes carried out by church organisations and other groups are in accordance with church policies, procedures and other regulations.
- Conference facilities and room hire management
- Booking, communication and delivery of room hire and events:
- Develop a clear and simple booking system for room hire and events that captures all the information required including clear communication of relevant room hire terms and conditions
- Proactively communicate with all parties through the room hire/event timeline to ensure expectations are managed and all parties are aware and in agreement of any changes. Ensure all changes are recorded and agreed in writing.
- Communicate effectively with other Church, Centre and PCC team members and volunteers to ensure awareness and support for Room hire/ Events as required.
- Manage the room hire/event ensuring good customer service. To include set up and clear down of rooms as required by the customer, providing access, information and relevant support to ensure they have a warm and friendly welcome.
- Deal with any customer complaints at the time they arise and in a professional manner, keeping a record of any complaints and actions taken to resolve them.
- Catering provision:
- Provide and serve catering in line with customer booking requirements and in compliance with Health and Safety/Food Standard regulations.
- Ensure all food preparation and maintenance kitchen facilities and equipment also comply with Health & Safety and Food Standard regulations.
- H&S & Legal compliance:
- Ensure Room hire and events customers are advised of Health and Safety requirements, eg Fire Alarm procedures, and safeguarding procedures
- Reception area:
- Ensure the Centre Reception area is appropriately and professionally manned to answer and transfer enquires, provide engagement, support and help as and when required.
- Commercial Pricing and Marketing:
- Develop and ensure a clear, fair and competitive pricing structure that includes a discount mechanism and review annually with the PCC.
- Provide documented visibility of monthly future room bookings on an 12 month rolling basis, showing customer details and occupancy. This schedule should be easy to share with other team members.
- Working with the Finance & Resources Officer, ensure customers receive accurate invoices including acquiring the relevant Purchase order numbers where required. Ensure all customers are reminded of prompt payment, and long-standing debt to be reported to the Finance and Resources Officer.
3. Staff and volunteer management
- Undertake training appropriate to role and responsibilities
- Put in place appropriate training for staff and volunteers in the safe and efficient use of systems and equipment and ensure best practises are being followed.
- Support, enable, raise up and encourage volunteers by working alongside the Community Hub Manager to ensure that people are given work experience, and confidence that will be of both a benefit to them and lead to tasks being performed for the church.
- Follow safer recruitment procedures for staff and volunteers
- to attend monthly one to ones with Line manager (Vicar of St Barnabas).
- To attend monthly staff meetings and weekly catch-up meetings
- To attend bi-annual staff and PCC away days
- To report to and attend occasional PCC meetings, including attending the finance and facilities group termly meetings
- Manage parish facilitator role, cleaning staff, gardener and church centre volunteers.
Qualifications: desirable - level 3 diploma in facilities management or equivalent
Personal Qualities: Be pragmatic and flexible to handle a varied and demanding workload. Must be punctual, reliable and trustworthy and have a positive and ‘can do’ attitude when challenges arise. Is able to work in a team to ensure the vision of the church is followed and a willingness to step in and cover gaps when needed. Must be self-motivated and willing to enable others and maintain confidentiality. Due to the pastoral responsibilities of the church and the range of needs in the area the person must be confident and sensitive to the needs of vulnerable adults and be able to adhere to the Christian vision and values of the church.
Skills: Have well developed interpersonal skills with the ability to build good relationships with a diverse range of people. Is computer literate and competent at using Microsoft office products such as excel, word and PowerPoint. Has good verbal and written communications skills and numeracy skills. Has good business awareness.
Experience: Has experience in facilities management and maintenance as well as experience of negotiating facilities contracts and adhering to the relevant health and safety, legal and safeguarding requirements. Working within a church context and having an understanding a listed buildings and the faculty process is desirable.
Terms & Conditions
- Salary: £27,000.
- Location: St Barnabas Church Centre, High Street, Erdington, B23 9SY.
- Hours of work: 37.5 hours a week, 8.30am – 4.30pm Monday to Friday (start and end times need to be flexible depending upon room bookings), with the flexibility to be able to work occasional Saturdays (when a day off in lieu within the week prior can be taken) and bank holidays.
- Auto enrolment pension.
- Holidays: 28 days holiday including Bank Holidays.
- Employer: PCC of St Barnabas Church Centre, line managed by incumbent, priest in charge or church wardens in a vacancy
To discuss the role in more detail please contact Revd Emma Sykes: firstname.lastname@example.org
Application close date is Monday 17th January 2022 or sooner if sufficient applicants have been received.