Safeguarding - Case Management Supervisor

Posted 19 days agoExpires in 4 days

The Diocese of London has been creating our 2030 Vision ‘for every Londoner to encounter the love of God in Christ’. One of our key priorities is to ensure a Safer Church and we are currently building our Safer Churches Strategy for the next five years. Our key aim is to ensure a positive safeguarding culture and that all worshipping communities and church-based activities within the Diocese are safe spaces.

Our Safer Churches Programme of work builds on recommendations from the Independent Inquiry into Child Sexual Abuse regarding the Church of England and also from the Past Cases Review that we have just completed reviewing over 5000 files of clergy and office holders (past and present). This programme also includes learning from other recent reviews, with actions that will address past failures and ensure future confidence in safeguarding arrangements and decisions.

This is a new role, that will work proactively with the Head of Safeguarding to implement planned changes in the way that we respond to referrals and manage case work. With responsibility for a small team of Safeguarding Advisors, this role will be key to building high levels of professionalism, ensuring timely progress of cases in line with House of Bishops Practice Guidance whilst also ensuring timely communication with, and appropriate support for, both victims/survivors and those against whom allegations are made.

Safeguarding advice line:

  • Ensure that all calls to the Safeguarding advice line are dealt with professionally and that the advice given is in line with best practice and House of Bishops Practice Guidance.
  • Ensure that the duty rota is maintained and that all calls are dealt with by return.
  • Ensure that any follow up calls or activity are progressed in a timely way.
  • Ensure that all calls to the safeguarding advice line are logged and triaged appropriately.
  • Monitor and analyse monthly data from the advice line to identify trends call volume and type.
  • Work with the Safeguarding Advisors to undertake such service improvement activity as may be required.

Case management and support:

  • Monitor timely progress of all case management activity, ensuring:
  1. A sensitive and effective response to safeguarding concerns and/or disclosures of harm, neglect or abuse, that there is appropriate follow through and case management actions are taken in a timely and that communications with those who need to know is timely and appropriate.
  2. Where appropriate ensure that allegations of abuse are appropriately referred to the statutory authorities ensuring the provision of appropriate advice and support to survivors and victims of abuse.
  3. Those who pose a risk are appropriately managed and supported in line with House of Bishop’s guidance.
  4. Advice on all safeguarding matters is in line with the law, government guidance and national policy and guidance from the House of Bishops.
  5. Core groups are convened as required in line with practice guidance to ensure that those responding to allegations of abuse on behalf of the diocese respond well to allegations of abuse.
  6. Support is in place for those who are victims of abuse and for those against whom allegations of abuse are made.
  7. All cases are recorded on Safe-base in line with national practice guidance.
  • Work with the Safeguarding Advisors to undertake such service improvement activity as may be required.
  • Act as case manager where necessary for some higher risk or complex cases.
  • Act as first point of contact for positive resolution of any concerns arising with the management of any cases.

Quality assurance

  • Work with the Head of Safeguarding and the Safeguarding Advisors to establish effective quality assurance systems for case management, the assessment of risk, supporting the case officer in formulating and delivering a mitigation plan and the implementation and management of safeguarding agreements.
  • Quality assure advice to senior staff and pro-active support to parishes on all safeguarding matters, ensuring the DST is operating in line with the law, government guidance and national practice guidance from the House of Bishops.

Line management and development

  • Provide appropriate line management to the Safeguarding Advisors undertaking performance development reviews and other line management activity as required.
  • Ensure regular supervision meetings are held with all Safeguarding Advisors, ensuring review of casework and lessons learned and ongoing development needs are identified.
  • Ensure a culture of continuous learning and improvement activity with a view to ensuring a culture of excellence in all advice and casework activity.


  • Form close working relationships with other professional bodies and agencies in order to facilitate the sharing of specialist assistance. To reciprocate with the highest quality of service in the cases that fall within their field of responsibility.
  • Ensure that any data sharing is agreed and managed based on an assessment of risk and in line with the Information Sharing Framework and the relevant partners information sharing protocols.
  • The post holder may be required to undertake any other duties commensurate with the role.

Essential Education & Qualifications:

  • Degree level or equivalent.
  • Relevant professional qualification or equivalent (for example, social care or criminal justice), with current professional registration where applicable.
  • The equivalent of level 3 or above training accreditation in child or adult protection with ability to demonstrate transferrable knowledge across the client groups.


  • · Extensive experience of safeguarding of children and adults.
  • Experience of contributing to policy and practice development and implementation.
  • Experience of working on and managing cases involving the statutory response to the protection of children/adults.
  • Experience of applying policies, procedures and good practice in relation to the safeguarding and protection of children/adults.
  • Experience of undertaking statutory case and /or management reviews.
  • Experience of managing a small team of experienced professional staff and in providing supervision to staff in managing and co-ordinating safeguarding of children and/or adults.
  • Experience of developing systems to manage progress towards operational and strategic goals, demonstrate impact, and ensure effective quality assurance practices.
  • Detailed knowledge of and experience of applying safeguarding legislation, guidance and best practice.
  • In-depth knowledge of the statutory framework in relation to safeguarding children and adults.
  • Practitioner/manager experience of working with victims or survivors of abuse, including adults with mental health issues.
  • Experience of working with a range of statutory and non-statutory organisations in managing or contributing to safeguarding, including managing allegations against people in positions of trust and the management of those who may pose a risk.
  • Experience of designing, leading and/or contributing to case review processes and identifying and disseminating lessons to be learnt e.g. Serious Case Reviews, Domestic Homicide Reviews, Serious Untoward Incident Reviews or Significant Incident Learning Processes, MAPPA reviews etc.


  • Understanding of the broader safeguarding field including its social and political context.
  • Able to ensure that safeguarding knowledge and advice is contextualised and appropriate, and enables others to learn and develop their safeguarding knowledge within the context of their role.
  • Able to work in partnership to lead and influence cultural change in a multi-stakeholder environment, instilling confidence and respect.
  • Strong but sensitive verbal communications skills and ability to produce clear written records and reports.
  • Ability to work sensitively with survivors, those who are subject to allegations and/or those that may pose a risk.
  • Ability to manage and analyse complex and sensitive information and assess risk.
  • Ability to work collaboratively with a range of stakeholders to influence improvements to practice.
  • Demonstrable ability to be part of and contribute to a wider team as part of a large national institution and to work collegially with specialist and non-specialist colleagues.
  • Ability to deliver or contribute directly to the delivery of safeguarding training to safeguarding professionals as well as other stakeholders.

Personal Attributes:

  • Confidence to work with senior people at a national level, including senior church leaders, external safeguarding experts and other stakeholders.
  • A proven ability to develop and sustain relationships at all levels both inside and outside the Church.
  • A proven ability to maintain the highest standards of confidentiality and work sensitively with those affected by safeguarding issues.
  • In sympathy with the aims of the Church of England.

Desirable Knowledge/Experience:

  • Some understanding of Church of England structures and experience of working with the Church or other faith groups in respect of safeguarding children and/or adults who may be vulnerable.

The LDF exists to support the mission of the Church of England in London. The principal activity of the London Diocesan Fund is to operationally and practically serve and support the parishes and people within the Diocese of London, enabling the vision that every Londoner will encounter the love of God in Jesus Christ.