Business Administration Officer

This job has now expired
Hybrid - London and remote working.
£26,954 - £28,983 per year

Our aim is for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.

The Church of England Pensions Board provides retirement services set by the Church of England for those who have served or worked for the Church. The Pensions Board is a charity within which the Housing department provides retirement accommodation and services, but we are not a registered social housing provider, and do not operate as one. The Board’s vision is to deliver a professional high quality and efficient service to our customers, respecting their needs and the needs of those who provide us with the money to do this.

As Business Administration Officer, your role will be both administrative and customer focused in order to support the business and systems teams in a range of tasks to enable delivery of an effective business service, that meets the diverse needs of our customers, business partners and stakeholders as well as the wider housing team.

You will be working collaboratively with both internal and external partners to provide a prompt and efficient service. You will process payments and invoices, support the processing of quinquennial inspections in the mortgage legacy scheme, process daily incoming post and ensure system data accuracy. You will also provide first line administration support, monitoring and triaging raised calls and issues, and reporting and providing incident management.

You will be offered an opportunity to develop new skills in an office environment, where you will be part of a team that delivers a high quality support service.

This is a fixed term contract expected to last for 12 months.

The National Church Institutions are taking a flexible approach to work, with many teams opting for a hybrid approach to their working week, with a mixture of home and office-based working. Details about working arrangements for this post will be discussed further at interview but you will be expected to attend the office environment at least 3 days per week.

First interviews will be held on 30th November and 1st December 2021 and second interviews will be held on the 13th & 14th December​ 2021.

In return we offer a unique environment with opportunities for continuous learning, generous annual leave for work life balance and a range of benefits including discounted entry to attractions and what we feel is a market leading package when it comes to our pension scheme.

The Role


  • Manage the processing of payments across the Business team to include all departmental accounting functions in relation to works orders, purchase and framework orders, credit notes and invoices across charity and administrative company accounts.
  • Work collaboratively alongside our Finance and Resources partners to ensure prompt payment and when required, investigate queries that arise and escalate when needed.


  • Provide first line response to QL helpdesk, responding to emails and telephone enquiries. Triaging all calls raised to classify, prioritise and allocate to the systems team.
  • Provide ongoing assistance to the systems team, keeping well organised records relating to enquiries, support and development calls raised.
  • Provide regular reports on raised call status, progress and incident resolution. Maintain system documentation and information.
  • Provide Q&A support across the wider housing team, assisting with minor technical support.
  • Manage and maintain computer-based records and to take personal responsibility for ensuring the accuracy of data and recorded information across all business streams using regular analysis and cleansing, maximising the level of team output in terms of quality, accuracy, reliability and influence.
  • Manage incoming electronic post through mailbox and downloads liaising with key business partners when necessary.
  • Manage retention and disposal in line with GDPR and departmental policy.


  • Whilst maintaining the Church of England Pensions Board customer care standards, support the Business Services Team Leader in processing the quinquennial inspections of legacy mortgage properties. Ensure accurate records.
  • Work directly with customers, managing queries and signposting to other business areas where additional support and funding may be provided.
  • Answer housing helpline telephone calls in an efficient and courteous manner and where required, refer to the appropriate member of staff.

Business Support

  • Provide administrative support services to the business team whilst maintaining effective internal communication across all teams to ensure information is shared and understood.
  • Organise your work to meet key objectives, on time and to agreed standards.
  • Responsible along with team members for ensuring continuation of service in the absence of other staff.

The Requirements


Skills/ Aptitudes:

  • Excellent verbal and written communication skills.
  • Knowledge of Microsoft Office, proficient use of Word and Excel.


  • Experience of working in an office environment.
  • Experience of maintaining systems to track and monitor workload.
  • Experience of service delivery in a busy environment.
  • Experience of processing invoices/creating purchase orders.​


  • Education to GCSE standard or equivalent in English and Maths or relevant experience.



  • Previous experience of working in a housing or charity setting.

Personal Attributes:

  • Ability to communicate effectively at all levels showing clear, concise and sensitive skills in written and verbal communication.
  • Ability to demonstrate a consistent commitment to meeting customer service standards.
  • Adaptable and able to cope with change.
  • Ability to relate well to a variety of people and create, maintain and enhance working relationships.
  • Willingness to learn new concepts and be flexible.
  • Ability to work as part of a team and work flexibly to meet the demands of the role.
  • Committed to the principles of equality and diversity.
  • Ability to work calmly and effectively when under pressure, whilst maintaining a healthy balance to meet targets and deadlines.
  • Ability to demonstrate a consistent commitment to meeting customer service standards whilst understanding the needs of older people.

We in the National Church Institutions support the mission and ministries of the Church all over England. We work with parishes, dioceses (regional offices), schools, other ministries and our partners at a national and international level.

Excellence, Respect, Integrity

We follow these three values in everything we do, whether we are of Christian faith, another faith or no faith. To learn more about working for National Church Institutions and our benefits, please click here

As a Disability Confident Leader, we actively look to attract, recruit and retain those of you who are disabled.

As a member of the Armed Forces Covenant, we welcome applications from those of you who have served in our Armed Forces and their families.

We are committed to being an equal opportunities employer and to ensuring that everyone, job applicants, customers and other people with whom we deal, are treated fairly and not subject to discrimination. We will do whatever is necessary to provide genuine equality of opportunity. We continuously review our policies and processes to support our aim to create a workforce as diverse as the nation the Church of England serves..