Business Services Officer

This job has now expired
Hybrid - London and remote working.
£31,857 p.a. rising to £34,255 p.a. after probation

Our aim is for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.

The Church of England Pensions Board provides retirement services set by the Church of England for those who have served or worked for the Church. The Pensions Board is a charity within which the Housing department provides retirement accommodation and services, but we are not a registered social housing provider, and do not operate as one. The Board’s vision is to deliver a professional high quality and efficient service to our customers, respecting their needs and the needs of those who provide us with the money to do this.

As Business Services Officer, you will be an exceptional individual who understands the importance of business support and data management.

This role requires focus and concentration on system-based work to support the production of robust and easily accessible data from which accurate accounts can be produced and reports can be run with confidence for both internal and external audiences.

You will need towork within specialist systems used by the Housing Department. You will support colleagues in the Housing department in producing reports and data in a variety of formats with which to monitor, manage and develop the business. Troubleshooting, error analysis, problem solving, as well as day to day monitoring of data are all requirements of the post.

You will be an integral part of the Business Services team and will ensure systems and data are clean and clear, to support the Assistant Manager Business Services and other team members as well as our external partners responding to enquiries and data requests.

In addition, you will support staff in the Housing department and the supported housing schemes with processing of payments and data reconciliation together with a range of administrative duties.

The National Church Institutions are taking a flexible approach to work, with many teams opting for a hybrid approach to their working week, with a mixture of home and office-based working. Details about working arrangements for this post will be discussed further at interview but you will be expected to attend the office environment at least 3 days per week.

First interviews will be held on 30th November and 1st December 2021 and second interviews will be held on the 13th & 14th December​ 2021.

In return we offer a unique environment with opportunities for continuous learning, generous annual leave for work life balance, season ticket loans and a range of benefits including discounted entry to attractions and what we feel is a market leading package when it comes to our pension scheme.

The Role

  • Provide business support across systems and data management
  • Use departmental tools and resources (including QL, SAP, Microsoft Access & Excel) to query and retrieve data stored in corporate information systems and databases, and to analyse and present this data in various formats for the use of other departmental units and officers
  • To ensure that data held in systems is complete, accurate and reliable through regular assessment of data using analysis and cleansing where necessary. To ensure that the Housing team are clear about process and data management
  • Data management and entry for key information relating to insurance and property values, maintaining the database required to provide management reporting information
  • To manage key reporting for Stakeholders, in line with Legal Agreements and contracts. Ensure data entry meets agreed conditions, review and interrogate within agreed timescales
  • Support the Assistant Manager Business Services in producing, managing and monitoring key data and tasks relating to the financial restructuring and loan agreements
  • Check and quality assure the work of colleagues to maximise the level of team output in terms of quality, accuracy, reliability and influence
  • To support the Assistant Manager Business Services with management of data and communication requirements with customers and stakeholders
  • Develop methods of supporting staff to ensure a consistent approach to data entry across all sections in key activities
  • To work with the Assistant Manager Business Services and systems teams to develop systems across all platforms to ensure the ongoing testing and continued development of systems
  • Participate in patch testing and UAT for systems as required
  • To ensure that scanned documentation for agreement reporting purposes is accurate and properly scanned to deliver with reports
  • To support staff in developing systems to produce data to further enhance the analysis of current business and to support business planning opportunities
  • To provide SAP guidance to all staff in all areas
  • Provide specialist expertise in MS Word & Excel to assist staff in the Housing department in a ‘troubleshooting’ role
  • To become familiar with other internal data systems within the Housing Department, including UPM etc…
  • Responsible for identifying requirements for improvements and ensuring the necessary changes are made to policies and procedures
  • Carry out any other duties as directed by the Assistant Manager Business Services
  • Provide a range of cross-departmental support functions that assist departmental efficiency and aid relationships with other sections of the department
  • Responsible along with other team members for ensuring continuation of service in the absence of other staff

The Requirements


Proven Ability, Knowledge and Experience:

  • Use of IT systems; ability to extract and analyse data and to embrace new technology
  • Intermediate level and proven ability and skills in converting data from one format to another
  • Strong analytical skills with the ability to collect, organise and analyse significant amounts of data with attention to details and accuracy
  • Intermediate IT skills within a range of data compiling processes
  • Ability to be organised, logical and have a structured approach to work
  • Ability to share and explain information with others and help them to develop their knowledge
  • Represent the organisation positively and professionally
  • Effective at building relationships across a range of stakeholders
  • Strong communication skills to work effectively with Business Partners and stakeholders
  • Creativity and problem-solving skills
  • Creative and innovative thinking with the ability to develop new systems, procedures and solutions
  • Good numeracy skills and writing skills

Personal Attributes:

  • Ability to produce clear data
  • Ability to use various information systems and Microsoft Office (Outlook, Word and Excel)
  • Committed to the principles of equality and diversity
  • Ability to challenge inappropriate behaviour that is contrary to the organisation’s values
  • Experience in building effective relationships across a range of stakeholders
  • Strong attention to detail in the presentation and course of work and outcomes
  • Able to communicate clearly and effectively in writing and verbally and successfully engage with colleagues and stakeholders
  • Ability to work as part of a team and work flexibly to meet the demands of the role
  • A self-starter who takes responsibility for their own learning and development
  • Ability to work calmly and effectively under pressure


  • Good general education with either studies to ‘A’ level standard, an appropriate qualification or several years of experience



  • Previous experience of working in a housing or charity setting

We in the National Church Institutions support the mission and ministries of the Church all over England. We work with parishes, dioceses (regional offices), schools, other ministries and our partners at a national and international level.

Excellence, Respect, Integrity

We follow these three values in everything we do, whether we are of Christian faith, another faith or no faith. To learn more about working for National Church Institutions and our benefits, please click here

As a Disability Confident Leader, we actively look to attract, recruit and retain those of you who are disabled.

As a member of the Armed Forces Covenant, we welcome applications from those of you who have served in our Armed Forces and their families.

We are committed to being an equal opportunities employer and to ensuring that everyone, job applicants, customers and other people with whom we deal, are treated fairly and not subject to discrimination. We will do whatever is necessary to provide genuine equality of opportunity. We continuously review our policies and processes to support our aim to create a workforce as diverse as the nation the Church of England serves..