Senior Pensions Administrator

This job has now expired
£31,857 - £34,255 per year

Our aim is for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.

The Church of England Pensions Board (“the Board”) is a statutory body which is a corporate trustee and administrator of four pension schemes, including both defined benefit (final salary, hybrid and CARE) and defined contribution arrangements. The Pensions Department is responsible for the administration of the pension schemes and for administering a number of charitable funds for the benefit of those retired from the stipendiary ministry and clergy dependants, which underpin supplementary income grants. There are 40,000+ members, pensioners and other beneficiaries.

AsSenior Pensions Administrator, you will support the work of The Church of England Pensions Board (“the Board) and help administrate the pensions schemes whilst providing outstanding customer service.

This will include administration, benefit payments and contribution collections for the Board’s pension schemes and the associated relationships. Pensions administration within set service levels with responsibility for supervision of junior staff.

The National Church Institutions are taking a flexible approach to work, with many teams opting for a hybrid approach to their working week, with a mixture of home and office-based working. As a result, the ideal candidate will be self-motivated and able to work independently. Training will be carried out via video and telephone calls, where this cannot be delivered in an office environment. Details about working arrangements for this post will be discussed further at interview.

The rewards for this interesting and varied role include a competitive salary package, a 35 hour working week for work-life balance, a minimum of 25 days holiday plus 3 discretionary days leave and an attractive defined contribution pension scheme. Support will also be provided for the successful candidate to study for qualifications offered by the Pensions Management Institute.

Interviews will be held remotely using Zoom/MS Teams.

  • Supervising, checking, authorising and peer reviewing the work of Pension Administrators and other Senior Administrators
  • Dealing with enquiries/calculations of a non-routine or complicated nature, with guidance from the Team Leader(s)
  • Line management of Pension Administrators, including training, development and performance reviews
  • Training of other staff as required
  • Helping with the general running of the Department and carrying out other duties may be required
  • Contributing to other projects as directed by senior staff
  • Providing cover for the pensions helpline and pensions and contribution mailboxes, dealing with member and employer queries that arise
  • Providing support to members using our pensions website
  • Entering new members into Schemes and updating records
  • Calculating benefits on leaving, retirement, death and transfer out/divorce
  • Producing statements of contributions due and allocating contributions received
  • Producing annual benefit statements for scheme members
  • Carrying out the day-to-day administration of the voluntary contribution arrangements and transfers between AVC schemes
  • Operating the computer and manual systems related to these duties


Skills and Aptitudes:

  • Good IT skills including word-processing, use of databases, spreadsheets and e-mail. MS Office (Word, Excel and Outlook) together with Pensions Specific systems
  • Numerical skills required for the manual calculation of benefits, contributions and solving numerical problems
  • Good written, verbal and telephone communication skills at all levels
  • Ability to identify priorities and plan and organise daily work routines in a flexible manner
  • Ability to forward plan to ensure monthly, quarterly and annual routines are incorporated into day-to-day work as necessary
  • Ability to work under pressure to meet deadlines
  • Flexibility to deal with the unexpected
  • Delivering excellent customer service and experience in meeting service standards

Knowledge and Experience:

  • Experience in cradle to grave calculations, together with related correspondence with beneficiaries, employers and advisors
  • Experience of dealing with scheme members, employers/trustees and advisers
  • Experience in the calculation/implementation of HMRC requirements relating to benefits and contributions from pension schemes
  • Experience of working within procedures and standards, quickly and accurately
  • Experience of working in a team
  • Experience in pensions administration


  • Maths and English GCSE at Grade C or above plus at least two ‘A’ Levels or equivalent qualifications/experience
  • Diploma in Retirement Provision (DipPMI) (or equivalent pension qualification) offered by the Pensions Management Institute


  • Experience of supervising and supporting colleagues in the team
  • Experience of training colleagues

We in the National Church Institutions support the mission and ministries of the Church all over England. We work with parishes, dioceses (regional offices), schools, other ministries and our partners at a national and international level.

Excellence, Respect, Integrity

We follow these three values in everything we do, whether we are of Christian faith, another faith or no faith.

To learn more about working for National Church Institutions and our benefits, please click here

As a Disability Confident Leader, we actively look to attract, recruit and retain those of you who are disabled.

As a member of the Armed Forces Covenant, we welcome applications from those of you who have served in our Armed Forces and their families.

We are committed to being an equal opportunities employer and to ensuring that everyone, job applicants, customers and other people with whom we deal, are treated fairly and not subject to discrimination. We will do whatever is necessary to provide genuine equality of opportunity. We continuously review our policies and processes to support our aim to create a workforce as diverse as the nation the Church of England serves.