Business Change Specialist

This job has now expired
Hybrid - remote working and London
£46,771 p.a. rising to £50,291 p.a. after probation

Our aim is for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.

The NCIare a collective of all of the Church’s activities across the UK. In 2016 it was identified that to support consistent safeguarding practice, improve the quality of recording and to effectively manage the tracking of those who posed a safeguarding risk, the Church of England needed to operate using a common casework management system. This came about in response to findings identified in the SCIE independent safeguarding audits of Dioceses, and in preparing for the Independent Inquiry into Institutional Child Sexual Abuse’s (IICSA) investigation into sexual abuse in the Anglican Church.

The Archbishops Council has committed to creating a national safeguarding Casework Management System, which will be adopted by the National Safeguarding Team (NST) and ultimately all dioceses, cathedrals and TEI’s of the Church of England.

To assist NST on this project, there is a requirement for a Business Change Specialist to lead the Church of England on this very exciting new change journey to help adapt a new technology that will modernize case management and introduce much needed process efficiencies.

We are looking for a Business Change Manager to join us in our response to the Independent Inquiry to Child Sex Abuse. This is a special and innovative change project to be a part of.

We have an ambitious programme of inspirational change to deliver, and with industry leaders as part of the team, we are looking for people to join and be part of a very special international initiative.

This role is working for the National Safeguarding team who have international reach across the ministries.

We receive an exceptionally generous pension, have excellent leave arrangements with extra days off granted as per the church calendar.

Working at the church is a unique experience and for the right candidate allows a broad set of skills to be developed and utilised.

The church respects and values a good work life balance, employees are encouraged to make full use of the employee benefits on offer, the additional days leave to further their interests and charitable endeavours.

We are taking a flexible approach to work, with many colleagues opting for a hybrid approach to their working week, with a mixture of home and office-based working. Further details will be discussed at interview.

In return we offer a unique environment with opportunities for continuous learning, generous annual leave for work life balance and a range of benefits including discounted entry to attractions and what we feel is a market leading package when it comes to our pension scheme.

The Business Change Specialist will be involved in conducting the following activities:

· Using appropriate change management tools and best practice processes, apply a structured change methodology and lead all change management initiatives

· Designing and running business change readiness assessment

· Developing the stakeholder engagement strategy - applying a change management process and tools to create a strategy to support the adoption of the changes required by a project.

The strategy will include:

· Change management approach in the boundaries of the Safeguarding Casework Management System Project

· Governance

· Stakeholder Analysis & Engagement Toolkit (type, frequency, means) for each stakeholder group

· Communications Plan – type, key messages, and frequency of communication each stakeholder group will require

· Plan for managing resistance to change

· Plan and lay out the user adoption model

· Help the Project Manager in identifying, analysing and preparing risk mitigation tactics relating to stakeholder management

· Benefits mapping & realisation plan

· Running a Training Needs Analysis to identify the skill set gaps and propose a plan and activities how to close these

· Developing Training Delivery Model

· Designing and delivering process training

· Producing training materials

· Planning and co-designing a Business As Usual (BAU) Training

· Co-ownership of produced requirements with the Subject Matter Expert ​

The main duties and responsibilities of your post are outlined in your job description. This list is not exhaustive and is intended to reflect your main tasks and areas of work.

The ideal candidate will have:


  • Previous experience in a similar role in relation to Safeguarding and/or Casework Management System
  • Qualification/Diploma in Change Management or at least 3-5 years of experience in the role
  • Experience in working as a member of a business-wide project team is essential
  • A demonstrable record of delivery against transformational programme outcomes
  • Strong leadership and influencing skills
  • Strong analytical skills and ability to process difficult information
  • A strong relationship builder who can adapt their style and gain buy-in to deliver results
  • Strong critical thinking and problem-solving skills
  • Strong, positive track-record of innovation and collaboration - able to work with diverse teams in diverse locations, engaging their input and commitment to success
  • Willing to challenge others constructively and to be self-reflective, welcoming feedback
  • Confidence and ability to work with senior people at a national level, including senior church leaders, external safeguarding experts and other stakeholders
  • Knowledge and expertise in training and instructional methods
  • Ability to communicate concepts in a concise, logical manner so students can absorb and retain
  • Ability to comfortably and confidently present to large groups of 20+ people using a variety of delivery methods
  • Strong communication skills and ability to analyse information, producing clear written records, reports and action plans

Desirable criteria:

  • Qualification/Diploma in Change Management


  • Occasional travels required when Covid-19 related restrictions are lifted

We in the National Church Institutions support the mission and ministries of the Church all over England. We work with parishes, dioceses (regional offices), schools, other ministries and our partners at a national and international level.

Excellence, Respect, Integrity

We follow these three values in everything we do, whether we are of Christian faith, another faith or no faith. To learn more about working for National Church Institutions and our benefits, please click here

As a Disability Confident Leader, we actively look to attract, recruit and retain those of you who are disabled.

As a member of the Armed Forces Covenant, we welcome applications from those of you who have served in our Armed Forces and their families.

We are committed to being an equal opportunities employer and to ensuring that everyone, job applicants, customers and other people with whom we deal, are treated fairly and not subject to discrimination. We will do whatever is necessary to provide genuine equality of opportunity. We continuously review our policies and processes to support our aim to create a workforce as diverse as the nation the Church of England serves.