Business Change Specialist

This job has now expired
£46,771 p.a. rising to £50,291 p.a. after probation

Our aim is for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.

In 2016 it was identified that to support consistent safeguarding practice, improve the quality of recording and to effectively manage the tracking of those who posed a safeguarding risk, the Church of England needed to operate using a common casework management system. This came about in response to findings identified in the SCIE independent safeguarding audits of Dioceses, and in preparing for the Independent Inquiry into Institutional Child Sexual Abuse’s (IICSA) investigation into sexual abuse in the Anglican Church.

The Archbishops Council has committed to creating a national safeguarding Casework Management System, which will be adopted by the National Safeguarding Team (NST) and ultimately all dioceses, cathedrals and TEI’s of the Church of England.

To assist NST on this project, there is a requirement for a Business Change Specialist to lead the Church of England on this very exciting new change journey to help adapt a new technology that will modernize case management and introduce much needed process efficiencies.

As a Business Change Specialist, you will play a key role in ensuring that the project’s change initiatives meet its objectives on time and on budget. This role will focus on changes to business processes, systems and technology.

The role will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance. The primary responsibility is for ensuring that the new system is properly configured, well-adopted, fully utilised with people gaining and retaining proficiency in using it.

This role will work with many others in the organisation to succeed. This person will act as a coach for senior leaders and executives in helping them fulfil the role of change sponsors. They may also provide direct support and coaching to all levels of managers and supervisors as they help their direct reports through transitions.

The main responsibilities are:

The Business Change Specialist will be involved in conducting the following activities:

  • Using appropriate change management tools and best practice processes, apply a structured change methodology and lead all change management initiatives
  • Designing and running business change readiness assessment
  • Developing the stakeholder engagement strategy - applying a change management process and tools to create a strategy to support the adoption of the changes required by a project. The strategy will include:
    • Change management approach in the boundaries of the Safeguarding Casework Management System Project
    • Governance
    • Stakeholder Analysis & Engagement Toolkit (type, frequency, means) for each stakeholder group
    • Communications Plan – type, key messages, and frequency of communication each stakeholder group will require
    • Plan for managing resistance to change
    • Plan and lay out the user adoption model
  • Help the Project Manager in identifying, analysing and preparing risk mitigation tactics relating to stakeholder management
  • Benefits mapping & realisation plan
  • Running a Training Needs Analysis to identify the skill set gaps and propose a plan and activities how to close these
  • Developing Training Delivery Model
  • Designing and delivering process training
  • Producing training materials
  • Planning and co-designing a Business As Usual (BAU) Training
  • Co-ownership of produced requirements with the Subject Matter Expert
  • Supporting the technical specialist in system configuration
  • Producing test scenarios
  • Leading UAT to ensure the solution is properly tested and matched against the requirements that have been specified
  • Business process modelling and re-design

The ideal candidates must have:


  • Qualification/Diploma in Change Management with at least 3 years experience in the role
  • Knowledge and application of Business Analysis Framework and techniques such as process modelling, root cause analysis, use case models, change control and traceability management
  • Working as a member of a business wide project team experience is essential
  • A demonstrable record of delivery against transformational programme outcomes
  • Strong leadership and influencing skills
  • Strong analytical skills and ability to process difficult information
  • A strong relationship builder who can adapt their style and gain buy-in to deliver results
  • Strong critical thinking and problem-solving skills
  • Strong, positive track-record of innovation and collaboration - able to work with diverse teams in diverse locations, engaging their input and commitment to success
  • Willing to challenge others constructively and to be self-reflective, welcoming feedback
  • Confidence and ability to work with senior people at a national level, including senior church leaders, external safeguarding experts and other stakeholders
  • Knowledge and expertise in training and instructional methods
  • Ability to communicate concepts in a concise, logical manner so students can absorb and retain
  • Ability to comfortably and confidently present to large groups of 20+ people using a variety of delivery methods
  • Strong communications skills and ability to analyse information, producing clear written records, reports and action plans

Desirable criteria:

  • Qualification/Diploma in Business Analysis and/or least 2 years experience in the role
  • Previous experience in doing similar role in relation to Safeguarding and/or Casework Management System


  • Occasional travel required when Covid-19 related restrictions are lifted.

We in the National Church Institutions support the mission and ministries of the Church all over England. We work with parishes, dioceses (regional offices), schools, other ministries and our partners at a national and international level.

Excellence, Respect, Integrity

We follow these three values in everything we do, whether we are of Christian faith, another faith or no faith. To learn more about working for National Church Institutions and our benefits, please click here

As a Disability Confident Leader, we actively look to attract, recruit and retain those of you who are disabled.

As a member of the Armed Forces Covenant, we welcome applications from those of you who have served in our Armed Forces and their families.

We are committed to being an equal opportunities employer and to ensuring that everyone, job applicants, customers and other people with whom we deal, are treated fairly and not subject to discrimination. We will do whatever is necessary to provide genuine equality of opportunity. We continuously review our policies and processes to support our aim to create a workforce as diverse as the nation the Church of England serves..