Community Café Manager - St Barnabas - Erdington

Posted 22 days agoExpires in 9 days

St Barnabas Church Centre sits on a busy and diverse high street and includes a café and conference centre which runs with paid staff and occasional volunteers. We long to bring God’s word and the knowledge of God’s love to the whole community of Erdington and believe in the power of Jesus to transform lives. We are an Inclusive and Eucharistic church and strive to be welcoming to all, bringing a diverse congregation together. We have a special concern for children and young people, and to be a church which reflects our area in economic, cultural and age diversity. Our vision is to develop our ‘Harbor café’ into a community café which provides a safe space for all and is a beacon of hope on the high street.


Working within the overall vision of the church, the key purpose of the Community Café Manager is to work with the existing café staff to develop our cafe to be a safe space that supports and engages with our local community enabling all. This will be primarily through:

  • establishing an environment that models our Christian values, demonstrating God’s love and compassion to all,
  • providing good quality food and drink and excellent customer service,
  • developing events and activities that engage with our local community (e.g. Safe Spaces for young people, activities that engage with those who are isolated and promote wellbeing)

The role-holder must be a practicing Christian who understands hospitality as mission and have experience in managing people as well as recruiting and motivating volunteers. Experience within the hospitality sector is desirable . They particularly need the ability to work constructively and communicate clearly with a wide range of people, including the café team, volunteers, clergy, churchwardens and church centre team.


1. Develop the café as a safe space for the community

  • Ensure all users of the community café are treated with respect, including customers, users seeking advice, volunteers, and staff.
  • Work with volunteers and network with local churches, Christian organisations and local support services to develop a range of activities that respond to what the community presents.
  • In particular develop:
    • ‘Safe Spaces for Young People’ once a week, a project that allows young people to access a safe space on the high street after school.
    • ‘Place of Welcome’: being a place where all people feel safe to connect, belong and contribute.

2. Overseeing Catering and hospitality

  • Work with the existing café staff to review and improve menus and pricing to deliver financial sustainability through popular and healthy choices, combined with value for money.
  • Manage the ordering of supplies ensuring items are delivered and stored safely and securely in accordance with health and safety policy and procedures.
  • Oversee the day-to-day preparation and serving of food and drink, ensuring it meets customer requirements.
  • Lead by example and have a hands on approach, carrying out general tasks that ensure the smooth operation of the Café, e.g. serving customers, food prep, table clearing, dishwashing, replenishing consumables.
  • Ensure all café users receive a consistently positive experience and manage any complaints with sensitivity and care.

3. Manage staff and volunteers required to run the community café

  • Develop, train and direct the existing Café staff to support the needs of the community café.
  • Recruit, train and manage volunteers to support the day to day running of the café and any additional community projects.
  • In conjunction with the Finance and Resources Officer, manage staff/ volunteer rotas, hours, holidays, absence, and timesheets.
  • Ensure all staff and volunteers provide a warm and welcoming environment, with excellent customer service that models our Christian ethos.
  • Maintain good communication between the café team, the Facilities and Commercial Manager, the PCC and the wider church.

4. Finance

  • Oversee the café staff in cash-handling, closing, cashing up and banking procedures in accordance with church procedures.
  • In conjunction with the Finance and Resources Officer, ensure effective systems are in place for the accurate recording all food and drinks sales on the till to ensure the effective reporting of performance.
  • Maintain effective stock control and waste management, with regular stock takes.
  • Provide timely information to assist in the planning, management and control of budgets.
  • Keep control of costs and meet performance targets.

5. Health & Safety

Adhere to Health and Safety regulations set out by the church in accordance with its statutory regulations, in particular:

  • Ensure robust food hygiene and safety policy and procedures are in place and consistently maintained (5-star rating), using and improving HACCP principles, as expected in a commercial hospitality setting.
  • Take reasonable care for health and safety of yourself and those around you who may be affected by your acts or omissions at work.
  • In conjunction with the Facilities and Commercial Manager, ensure safe use of machinery and equipment to minimise any risk of injury.
  • Respond to, record and report all accidents.

6. Safeguarding

  • Familiarise yourself with, and uphold, the church’s Safeguarding Policy and Procedures.
  • Undertake training in safeguarding and dealing with vulnerable adults when required and ensure all staff and volunteers are informed of our safeguarding policy and domestic violence policy and receive up to date and appropriate training.

7. Marketing

  • Work with the Parish Communications and Administrator to update the website, social media and internal and external displays and signage to market the Community Café to people in the local area.
  • Develop strategies and campaigns to attract customers and users to the community projects, event and activities on offer.

8. Accountability

  • to attend monthly one to ones with Line manager (Vicar of St Barnabas).
  • To attend monthly staff meetings
  • To attend bi-annual staff and PCC away days
  • To report to and attend occasional PCC meetings
  • Oversees three part time community café assistants.

Person Specification

Qualifications: Hold a Food Safety and Hygiene certificate, Level 2 essential, Level 3 desirable. Hold an NVQ level 3 in Hospitality, Supervision and Leadership or equivalent is desirable.

Personal Qualities: Be a creative, prayerful, community minded entrepreneur who has a passion for people and has the flexibility to handle a varied and demanding workload. Must be punctual, reliable and trustworthy and have a positive and ‘can do’ attitude when challenges arise. Is self-motivated and willing to engage with their own personal development and the development of others.

Skills: Have well developed interpersonal skills with the ability to build good relationships with a diverse range of people. Is computer literate including ability to use excel, and has good verbal and written communications skills. Has a good business and commercial awareness and numeracy skills.

Experience: Has experience of working in a hospitality or catering setting, of managing both paid staff and volunteers as well as leading and motivating a team of people to fulfill a shared vision. Experience of working within a community project and within a church context is desirable.

Christian understanding and spirituality: Has a lively, active and growing Christian faith. Is someone who longs to see Jesus transform lives and sees their calling in the context of serving a local, diverse community of people through hospitality and welcome.

There is a Genuine Occupational Requirement that the post holder is a practicing Christian.

Terms & Conditions

  • Salary: £26,000.
  • Location: St Barnabas Church Centre, High Street, Erdington, B23 9SY.
  • Hours of work: Monday to Friday 9am – 5pm with the flexibility to be able to work occasional Saturdays (approximately once a month, when a day off in lieu within the week prior can be taken) and bank holidays.
  • Auto enrolment pension.
  • Holidays: 28 days holiday including Bank Holidays.
  • Employer: PCC of St Barnabas Church Centre, line managed by incumbent, priest in charge or church wardens in a vacancy

Closing Date: Monday 27th September 2021 Interviews: 7th & 8th October 2021