The Good Funeral Company (GFC) is a business operating within the Diocese of Liverpool. It provides funeral celebrants to assist families with the provision of funeral services for their loved ones. The GFC operates across the whole Diocese, and with many funeral directors in the region.
The GFC is managed by the Director, Juliet Stephenson and is supported by a full time funeral celebrant and other ad-hoc celebrants when extra cover is required. The GFC provision of cover for funeral services is very different from the services offered from the parishes. We support families in choosing the level of blessing / prayerful input. The GFC create a service around the celebration of life, focussing time on storytelling, reflecting and blessing. The GFC gives options, and is a perfect solution for the families who have little or no connection with local parish churches.
Closing date 6th July Interviews to take place 16th July via Zoom
Salary £20.400 pa Free parking on-site at office Employee Assistance Program Non-contributory pension scheme (AVC's may be made) 25 days holiday plus bank holidays
In order for the GFC to operate successfully, we need a committed administrator who is able to professionally manage all bookings and allocation of funerals to the team. This requires working alongside (telephone, texts, emails and letters) with funeral arrangers and bereaved families.
The administrator of GFC, is a key element to the function of the business that provide excellent funerals within our region.
The aim of the role within GFC :
achieve a high standard of customer satisfaction and engagement with stakeholders
reduce the time and resource spent on processes by making things easier for GFC celebrants
achieve flexibility within staff to adapt to current and future organisational needs
create a culture of continuous improvement
The role is a vital new role in the administration and smooth running of The Good Funeral Company. As role holder you will be expected to work in a flexible and supportive manner.
Lead areas of responsibility include -
Booking of funerals
First call / contact to families to confirm service
Bereavement / memorial cards
Upkeep of client database / Funeral Directors / Crematoria etc
Management of customer database
Regular contact of funeral arrangers for feedback and GFC promotion
Organisation / invitation / follow-ups for memorial services
Processing of payments / invoicing
Booking funerals / arranging meetings and appointments where necessary
Supporting the provision of GFC meetings / conferences / death fairs / death cafes etc
Liaising with participants, venues, speakers to ensure the smooth running of events
Taking minutes where required
Call and enquiry management
Being the main point of contact for funeral directors dealing with enquiries on phone, email, website or social media
Logging and recording calls where appropriate
Administer the post into and out of the building
Content management and social media
Maintain records on GFC data base
Use relevant social media and digital tools to aid in promotions
Use of relevant software applications to support role
Any other task agreed with the Line Manager and commensurate with the role.
Lead Areas - These need to be defined with service leads
Helping develop systems to administer processes
Monitoring the work output
Booking and liaising with conference facilities
Using Eventbrite (online management system) to co-ordinate bookings/meetings and promote events
Preparing supporting material where appropriate
Facilitating the management of events where appropriate
Post holder must be in sympathy with the aims and ethos of the Church of England and be willing to undergo any training that may be required.
Proven administration skills.
Working experience in organising, conferences and meetings.
Excellent communication skills.
Methodical and thorough.
Ability to handle a range of diverse tasks and prioritise according to demands.
Excellent organisation skills with an ability to work to deadlines.
Operational knowledge of Microsoft Office packages.
Familiarity and use of social media and other new technology.
Resilient with an ability to remain calm under pressure.
A great team player who is respectful of colleagues and can recognise the wider needs of the organisation.
Ability to deal with a wide range of people, to quickly build rapport and act with patience, sensitivity and tact.
Approachable and dependable.
Ability to handle personal and sensitive information in the strictest of confidence.
Ability to use own initiative.
A great team player who is respectful of colleagues and capable of recognising the wider needs of the organisation.