Administrator for the Good Funeral Company

This job has now expired
20 St James Road, Liverpool L1 7BJ
Employee
£20,400 - Per annum

The Good Funeral Company (GFC) is a business operating within the Diocese of Liverpool. It provides funeral celebrants to assist families with the provision of funeral services for their loved ones. The GFC operates across the whole Diocese, and with many funeral directors in the region.

The GFC is managed by the Director, Juliet Stephenson and is supported by a full time funeral celebrant and other ad-hoc celebrants when extra cover is required. The GFC provision of cover for funeral services is very different from the services offered from the parishes. We support families in choosing the level of blessing / prayerful input. The GFC create a service around the celebration of life, focussing time on storytelling, reflecting and blessing. The GFC gives options, and is a perfect solution for the families who have little or no connection with local parish churches.

Closing date 6th July
Interviews to take place 16th July via Zoom

Salary £20.400 pa
Free parking on-site at office
Employee Assistance Program
Non-contributory pension scheme (AVC's may be made)
25 days holiday plus bank holidays

In order for the GFC to operate successfully, we need a committed administrator who is able to professionally manage all bookings and allocation of funerals to the team. This requires working alongside (telephone, texts, emails and letters) with funeral arrangers and bereaved families.

The administrator of GFC, is a key element to the function of the business that provide excellent funerals within our region.

The aim of the role within GFC :

  • achieve a high standard of customer satisfaction and engagement with stakeholders
  • reduce the time and resource spent on processes by making things easier for GFC celebrants
  • achieve flexibility within staff to adapt to current and future organisational needs
  • create a culture of continuous improvement

The role is a vital new role in the administration and smooth running of The Good Funeral Company. As role holder you will be expected to work in a flexible and supportive manner.

Lead areas of responsibility include -

  • Booking of funerals
  • First call / contact to families to confirm service
  • Bereavement / memorial cards
  • Managing diaries
  • Upkeep of client database / Funeral Directors / Crematoria etc
  • Management of customer database
  • Regular contact of funeral arrangers for feedback and GFC promotion
  • Organisation / invitation / follow-ups for memorial services
  • Processing of payments / invoicing

Diary Management

  • Booking funerals / arranging meetings and appointments where necessary

Hospitality

  • Supporting the provision of GFC meetings / conferences / death fairs / death cafes etc
  • Liaising with participants, venues, speakers to ensure the smooth running of events
  • Taking minutes where required

Call and enquiry management

  • Being the main point of contact for funeral directors dealing with enquiries on phone, email, website or social media
  • Logging and recording calls where appropriate
  • Administer the post into and out of the building

Content management and social media

  • Maintain records on GFC data base
  • Use relevant social media and digital tools to aid in promotions
  • Update website
  • Use of relevant software applications to support role

Any other task agreed with the Line Manager and commensurate with the role.

Lead Areas - These need to be defined with service leads

Process administration

  • Helping develop systems to administer processes
  • Monitoring the work output
  • Invoice processing

Events administration

  • Booking and liaising with conference facilities
  • Using Eventbrite (online management system) to co-ordinate bookings/meetings and promote events
  • Preparing supporting material where appropriate
  • Facilitating the management of events where appropriate

Post holder must be in sympathy with the aims and ethos of the Church of England and be willing to undergo any training that may be required.

Essential requirements

  • Proven administration skills.
  • Working experience in organising, conferences and meetings.
  • Excellent communication skills.
  • Methodical and thorough.
  • Ability to handle a range of diverse tasks and prioritise according to demands.
  • Excellent organisation skills with an ability to work to deadlines.
  • Operational knowledge of Microsoft Office packages.
  • Familiarity and use of social media and other new technology.
  • Resilient with an ability to remain calm under pressure.
  • A great team player who is respectful of colleagues and can recognise the wider needs of the organisation.
  • Ability to deal with a wide range of people, to quickly build rapport and act with patience, sensitivity and tact.
  • Approachable and dependable.
  • Ability to handle personal and sensitive information in the strictest of confidence.
  • Ability to use own initiative.
  • A great team player who is respectful of colleagues and capable of recognising the wider needs of the organisation.
  • Professional with a flexible work approach.

Desirable requirements

  • Business/administration qualification.
  • Event/hospitality management experience.