Posted 9 days agoExpires in 4 days
£11.24 per hour on an incremental scale rising with training and experience over three years
St Paul’s draws together a very diverse set of activities, projections and aspirations. It is the Cathedral of the Diocese of London and the seat of its Bishop, a national church and an international spiritual focus, a space for worship and holiness, a place of debate and challenge, an icon of resilience in the face of adversity, an architectural heritage centre, a partner in the City of London, and a commercial enterprise. In addition to holding four services every day (five on Sundays), St Paul’s is open for sight-seeing six days a week, and last year welcomed over 800,000 paying visitors.
To welcome all visitors and to provide appropriate access, information and assistance for the benefit of their visit, providing exceptional customer service, operating in a safe and secure manner in all activities, and following best practice and the relevant Cathedral procedures and policies.
- Welcoming visitors and making them feel valued; creating a good first and lasting impression of St Paul’s Cathedral.
- Providing information and assistance to visitors as required; proactively interpreting the building, its history, religious significance and architectural features.
- Responding informatively to visitors’ enquiries and after training, on historical matters, special exhibitions and events, and using the knowledge gained.
- Patrolling of Whispering, Golden and Stone Galleries, the Church Floor and Crypt in order to ensure safety and visitor conduct.
- Conducting general security surveillance, dealing with suspicious occurrences and being alert for emergency situations and providing assistance as required.
- Assisting with the evacuation of the Cathedral in accordance with the emergency procedures.
7. Assisting at special services and events with managing the public inside and outside the Cathedral.
- Staffing the fire doors during services and other performances.
- Assisting as required in Christian worship within the Cathedral.
- Altering signage as directed by senior staff.
- Escorting lost children and assisting them to be reunited with their groups/families.
- Maintaining awareness of and complying with Chapter’s policies, including Health & Safety, Security and Safeguarding.
- Any other duties as detailed by the Visits Manager or appropriate manager e.g. operating tills, cash handling etc.
- Any other appropriate duties that the line manager, senior management or Chapter may occasionally request.
- Excellent welcome and customer service skills, ideally gained in a visitor-facing role in a busy environment open to the public
- A friendly, helpful disposition and the ability to deal appropriately with people in all walks of life
- Good communication skills in English, written and spoken
- Willingness to solve problems
- A calm disposition, team working skills and the robustness to deal with sometimes challenging situations
- High standards of personal appearance and behaviour appropriate to a major place of worship
- Physically fit and capable of working on feet daily with the ability to climb steps and walk the distances involved, and work at heights in the cathedral’s indoor and outdoor galleries as part of the regular duties.
- Experience of computerised till operations; able to demonstrate efficiency and accuracy
- Advanced skills in a language other than English that has significant representation among visitors to the Cathedral
- St Paul’s Cathedral seeks to enable people in all their diversity to encounter the transforming presence of God in Jesus Christ.
- As a community of worshippers, staff and volunteers we work with care and imagination to be a centre for welcome, worship and learning which inspires successive generations to engage with the richness of the Christian faith and its heritage.
- We aim to do this with confidence, compassion and creativity, promoting dignity and justice for everyone.
- We work with the Bishop and Diocese of London and the wider church, as a spiritual focus for London, the nation and the world.
- Love, joy, peace, patience, kindness, generosity, faithfulness, gentleness and self-control;
- To uphold integrity, honesty and openness in what we do;
- To aim for the highest possible standards in everything we do, acknowledging that we cannot do everything;
- To make our operations as just and as sustainable as we can;
- To foster and encourage diversity, being inclusive and challenging to ourselves as well as others.