Hours per week - 28. Working Saturdays and Sundays with other days to be agreed with the successful candidate.
Salary - £20 pa
Two year, fixed term appointment
Reporting to the Fundraising Director

Closing date 22nd April 2021
Interviews to take place w/c 10th May with a start date as soon as possible after that

Free car parking

We are looking for a talented and engaging individual to take up the new, exciting position of Kickstart and Donation Coordinator to generate and grow income from visitor donations within the Cathedral. Working with the current Visitor Services Manager and Director of Fundraising, you will be part of the team who will provide a superb encounter experience to our visitors. You will need to have excellent supervisory skills, together with the personality to engage visitors and encourage donations on the entrance and exit to the Cathedral.

You will be responsible for supervising and scheduling a rolling team of four Kickstart Trainees to increase visitor donations, and collaborating with Liverpool Cathedral volunteers to embed the fundraising need of Liverpool Cathedral. You will support the Director of Fundraising in the necessary administration around these roles including proof of hours for finance claims and other administration tasks as they see fit.

You will be expected to spend a minimum of 75% of your time (or three out of four days per week) on the Cathedral’s floor engaging with public and securing donations.

You will be conscientious, reliable and able to meet targets. You will be providing the first introduction to the Cathedral through a world-class welcome while soliciting a donation from a variety of visitors who are in the building for different purposes, in a busy customer-focused environment.

To be successful in your application you will need to be able to demonstrate that you;

• can develop rapport with people quickly
• have proven experience of managing a team
• have an understanding of the operations of a busy customer or visitor focused role
• can demonstrate high standards of customer service and presentation
• will be target driven
• can lead by example, and inspire and motivate others through formal and informal training
• show awareness of our the Cathedral’s ethos and cause, and how to interpret this for our visitors
• use IT systems and reporting processes confidently notably Excel

Objectives

• You have a baseline target of 40p per visitor across cash donations and GoodBox donations, with a stretch target of 75p per visitor.
• Establish a training programme for Kickstart Trainees, and liaise with the Visitor Services Manager to maximise its usage across volunteer on-boarding
• Create reports using Excel to show weekly donation information
• Create written reports for internal and external stakeholders on the performance of the Kickstart Trainees

Essential requirements include -

• Experience of delivering excellent customer service
• Experience of financial reporting and monitoring
• Experience of leading and implementing a project, meeting milestones and targets
• Excellent communication skills, written and verbal
• Able to develop rapport quickly with people
• Able to ask for donations confidently, effectively and appropriately
• Proficient in Microsoft Excel
• Able to analyse financial information identifying trends and patterns
• Able to present confidently face to face to groups and individuals
• Excellent Customer Service skills
• Able to motivate and inspire others
• Excellent organisational skills
• Excellent time management skills
• Able to prioritise tasks to meet deadlines
• Able to resolve customer/visitor problems discretely and effectively

• Approachable and friendly
• Positive, problem solving approach
• Willing to take ownership and responsibility for completing a task
• Works well with other people
• Diplomatic
• Committed to getting the job done
• Able to work flexibly, including some weekend working and occasional evenings

The successful candidate will be in sympathy with the work and mission of the Cathedral.

Desirable requirements include -

• Educated to A’ level standard
• Experience of working in a visitor attraction
• Experience of managing a shift roster
• Demonstrates a working knowledge of the Cathedral and its role within Liverpool

Liverpool Cathedral is Grade I listed, the largest cathedral in the UK and one of the largest in the world. Historic England calls us: “the last undoubted masterpiece of the Gothic craftsmanship, in England.” We are a vibrant, active place that the people of the city, regions and world encounter in many ways. As a Cathedral we face out into Liverpool and we see our mission as engaging with the city and the needs and welfare of its people whether they hold a Christian faith or not.

Liverpool Cathedral sits at the centre of five converging conservation areas and offers one of the greatest views over Liverpool’s UNESCO world heritage site. Our building is considered to be the crowning achievement of globally renowned architect Sir Giles Gilbert Scott, who was also responsible for British icons such as Battersea Power Station and the red telephone box. We house the Grand Organ, the largest pipe organ in the UK and one of the largest instruments in the world. We have an internationally renowned choir, and our art collection includes work by artists such as Tracey Emin, Elisabeth Frink, and Charles Lutyens. We have won (or been shortlisted for) numerous Liverpool City Region Tourism Awards, and prior to COVID-19 we were one of the most visited Cathedrals in the UK, welcoming over 800,000 visitors each year.

Liverpool Cathedral is proud to be a place of Encounter, built by the People, for the People, to the Glory of God.

Our fundraising team is dedicated to ensuring the vitality and viability of Liverpool Cathedral. Our current efforts are focused around the 2024 campaign, which will celebrate 100 years since Liverpool Cathedral was consecrated, and secure our next century through innovative capital and revenue projects.