Change Lead & National Casework Management System Trainer

Posted 25 days agoExpires in 9 days
Fixed Term Part Time
£38,331 p.a.rising to £41,216 (pro rata)

In 2016 it was identified that to support consistent safeguarding practice, improve the quality of recording and to effectively manage the tracking of those who posed a safeguarding risk, the Church of England needed to operate using a common casework management system. This came about in response to findings identified in the SCIE independent safeguarding audits of Dioceses, and in preparing for the Independent Inquiry into Institutional Child Sexual Abuse’s (IICSA) investigation into sexual abuse in the Anglican Church.

The Archbishops Council has committed to creating a national safeguarding Casework Management System, which will be adopted by the National Safeguarding Team (NST) and ultimately all dioceses, cathedrals and TEI’s of the Church of England.

To assist NST on this project, there is a requirement for a Change Lead & National Casework Management System Trainer to lead the Church of England on this very exciting new change journey to help adapt a new technology that will modernize case management and introduce much needed process efficiencies.

The Change Lead & National Casework Management System Trainer will play a key role within the project team to ensure that the project’s change initiatives meet objectives on time and on budget. This role will focus on the people side of change, including changes to business processes, systems and technology.

The role will include working within the project team, creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance. It will also include ensuring that the new system is well-adopted, fully utilised with people gaining and retaining proficiency in using it.

The main responsibilities are;

The Change Lead & System Trainer will need to work collaboratively with a range of stakeholders and colleagues in order to succeed. This person will support managers to help them fulfil the role of change sponsors. They may also provide direct support and coaching to all levels of managers and supervisors as they help their direct reports through transitions.

The Change Lead & System Trainer will be involved in conducting the following activities as part of the project team:

  • Using appropriate change management tools and best practice processes, apply a structured change methodology and lead all change management initiatives as part of the project team
  • Design and run business change readiness assessments
  • Design and execute a Stakeholder Engagement Strategy
  • Assist the Project Manager in identifying, analysing and preparing risk mitigation tactics relating to stakeholder management
  • Run a Training Needs Analysis to identify the skill set gaps and propose a plan and activities how to close these
  • Develop a Training Delivery Model
  • Design and deliver process training
  • Produce training material

The ideal candidate should have;


  • Change management and training delivery experience
  • Experience of working within a project team to design and run business change readiness assessments, stakeholder engagement strategies and training toolkits.
  • Experience of working as a member of a business wide project team
  • Experience of successfully introducing new systems and workflows across teams.
  • An effective relationship builder who can adapt their style and gain buy-in to deliver results
  • Excellent critical thinking and problem-solving skills
  • A positive track-record of innovation and collaboration - able to work with diverse teams in diverse locations, engaging their input and commitment to success
  • Confidence and ability to work with a variety of stakeholders, including senior church leaders and external safeguarding experts.
  • Willing to challenge others constructively and to be self-reflexive, welcoming feedback
  • Knowledge and expertise in training and instructional methods
  • Ability to communicate concepts in a concise, logical manner so students can absorb and retain
  • Ability to comfortably and confidently present to large groups of 20+ people using a variety of delivery methods
  • Strong communications skills and ability to analyse information, producing clear written records, reports and action plans

Desirable criteria:

  • Previous experience in doing similar role in relation to Safeguarding and/or Casework Management System
  • Change Management certification


  • Occasional travel required

We in the National Church Institutions support the mission and ministries of the Church all over England. We work with parishes, dioceses (regional offices), schools, other ministries and our partners at a national and international level.

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As a Disability Confident Leader, we actively look to attract, recruit and retain those of you who are disabled.

As a member of the Armed Forces Covenant, we welcome applications from those of you who have served in our Armed Forces and their families.

We are committed to being an equal opportunities employer and to ensuring that everyone, job applicants, customers and other people with whom we deal, are treated fairly and not subject to discrimination. We will do whatever is necessary to provide genuine equality of opportunity. We continuously review our policies and processes to support our aim to create a workforce as diverse as the nation the Church of England serves.