Facilities Manager

This job has now expired
Westminster, London
£38,331 rising to £41,216 after probation

Lambeth Palace is a unique building of significant historical and global provenance.

It is, first and foremost, the home of the Archbishop of Canterbury and his family, as well as home to a wider, diverse and thriving, residential community. It is also an office and the epicenter of the Archbishop of Canterbury’s ministry to the Church of England and the global Anglican Communion.

It is a Grade I listed building comprising various listed buildings dating from the 12th to the 20th centuries, set within 10 acres of beautiful landscaped gardens.

The Facilities team play a crucial role in the maintenance of Lambeth Palace, ensuring the heritage of the estate is maintained and enabling the work of all staff and activities across the estate.

As Facilities Manager, you will work closely with the Head of Facilities Management to make Lambeth Palace a safe and well managed environment for our residents, community, staff and visitors.

You will be responsible for assisting with the development and ensuring the implementation of Health and Safety compliance and the successful delivery of facilities services across the Lambeth Palace estate. This will also involve the line management of the Facilities Coordinators.

With experience of effective contractor and facilities management systems, you will be highly organised and efficient and able to prioritise and keep track of multiple projects. Confident dealing with a diverse range of stakeholders, each requiring a different approach, you will have a passion for delivering professional and high-quality facilities services with a "can-do" attitude and a flexible approach.

Interviews are expected to be held w/c 24th August 2020 remotely, using Zoom/Skype.

In return we offer a unique environment with opportunities for continuous learning, generous annual leave for work life balance, season ticket loans and a range of benefits including discounted entry to attractions and what we feel is a market leading package when it comes to our pension scheme.

The Role:

  • Ensure the proactive management of all hard and soft facilities tasks. This includes providing seamless support and management for all soft and hard FM services including, but not limited to office moves, PPM, reactive maintenance, office services and ensuring safety compliance.
  • Ensure that all planned and reactive maintenance is undertaken and completed within agreed schedules, frequencies, and statutory requirements.
  • Manage all facilities contractors to ensure they are meeting SLA’s. Manage, query and follow up FM tasks.
  • Manage the Facilities Helpdesk on a day-to-day basis ensuring requests, complaints and questions via telephone, e-mail or in person are acknowledged and acted upon within appropriate timelines and are escalated where required.
  • Support and develop best practice standards, procedures, processes and expectations and deliver them to provide a first-class work experience.
  • Ensure consistently high levels of customer service are delivered for all Hard and Soft Service Facilities and Maintenance issues.
  • Ensure the Lambeth Palace estate is managed to a high standard ensuring all areas are well presented, safe, secure and compliant for all visitors, residents and staff alike.
  • Manage, review and regularly ensure all security measures are in place and communicated to staff and visitors.
  • Ensure all works undertaken across the Lambeth Palace estate are assessed and authorised before any undertakings.
  • Working closely with the Hospitality team to ensure events are assessed properly and robust H&S procedures are in place.
  • Manage, organising and updating the health and safety records and systems. Managing compliance and best practice in the following areas: asbestos management, fire control management, water systems management, working at height, electrical compliance, mechanical compliance, PUWER regulations, lifts, Powered gate safety, tree safety, and H&S inspections.
  • Liaise regularly with contractors, making sure disruption to the Archbishop’s family, residents, staff and Hospitality is minimised and work is completed as quickly as possible.
  • Ensure effective communication with the Archbishop’s family, residents, staff and Hospitality team on all work affecting the estate., especially out of hours work.
  • Monitoring and reporting the Palace’s environmental impact and initiating methods to improve sustainability.
  • Assisting the Head of Facilities Management in financial/budgetary management, including verifying and arranging payment of contractors’ invoices and reporting on the annual budget.
  • Where authority has been delegated, progress the work of the Head of Facilities Management, including occasional out of hours working.

All staff working at Lambeth Palace share responsibility to promote and maintain a strong safeguarding culture with regard to children and vulnerable adults, including identifying the key actions they should take given their role and responsibilities.

The Requirements:



  • Hold NEBOSH General Certificate.
  • Highly organised and efficient; able to prioritise and keep track of multiple projects.
  • Experience of leading a team of facilities professionals to ensure that a diverse range of work is carried out.
  • Ability, enthusiasm and willingness to work as part of a team, giving direction when required within a supportive environment.
  • Proactive approach to problem solving.
  • Excellent communication skills.
  • Tactful and diplomatic, with the ability to handle confidential matters.
  • Able to be flexible and adaptable when required.


  • Experience of effective contractor management.
  • Experience of working with CAFM systems.
  • Experience of dealing with a diverse range of stakeholders, each requiring a different approach.


  • TechIOSH or willing to work towards TechIOSH accreditation.
  • IWFM Member Grade.


  • IOSH Managing Safely Certificate.
  • IWFM Level 4 qualification or equivalent experience.
  • First aid at work trained.
  • Experience, knowledge or interest in the facilities management of historic buildings.
  • An interest in the work of the Archbishop’s ministry and the Church of England generally.

We in the National Church Institutions support the mission and ministries of the Church all over England. We work with parishes, dioceses (regional offices), schools, other ministries and our partners at a national and international level.

Excellence, Respect, Integrity

We follow these three values in everything we do, whether we are of Christian faith, another faith or no faith. To learn more about working for National Church Institutions and our benefits, please click here

As we are a member of the Armed Forces Covenant, we welcome applications from those of you have served in our Armed Forces and their families.

We are committed to building a culturally diverse workforce. As part of this commitment, we welcome applications from people, regardless of their background. As a Disability Confident committed employer, it is important to note that there may be occasions where it is not practical or appropriate to interview all disabled applicants who meet the minimum criteria due to high volume. We limit the amount of interviews conducted to five applicants per open post we advertise.