Payroll Administrator

This job has now expired
Fixed Term Full Time
£26,681 p.a. rising to £28,304 p.a. after probation

The Payroll Department is responsible for processing the monthly payrolls across the Church, covering NCI staff (640 payees including quarterly payrolls for the Legal Officer staff), Pensions Board Residential Schemes (150 payees), Alderney, Guernsey & Jersey, the Bishop of the Isle of Man and associated staff,

In addition, to the above, we provide a bureau service for the Church Urban Fund (30 payees), Holy Trinity Barnstaple (6 payees) and the Church of England serving Clergy (8,000 office holders)

The nature of payroll is that the workload fluctuates to meet monthly deadlines and also peaks at tax year end/start and financial year end. There are different T+C’s and rules of pay for each payroll population.

Microsoft Office 2010 is used for word-processing, spreadsheets and E-mail (i.e. Word, Excel and Outlook).

Working as part of the Payroll team to ensure payrolls are processed accurately and on time. To provide an accurate and timely service for payees and other internal & external customers, in accordance with statutory deadlines. In addition, to provide support to the Team Leader in meeting the requirements of the sections service level agreement (SLA’s).

The main responsibilities are:

  • Working as part of the Payroll Department to ensure all payrolls for are processed accurately and on time for the monthly and quarterly paydays.
  • “End to end” payroll administration including new starters, leavers, salary changes or stipend changes, bank details, address changes, payments, deductions, absence/sickness, variable pay, Pensions Auto Enrolment, tax code changes, validation checks and variance checks
  • Compliant application of UK payroll legislation including PAYE, NI, student loans, Child Care Vouchers, Cycle to work scheme, Parental leave, statutory payments, Court Orders, GAYE, other personal deductions, and tax year start/tax year end
  • Compliant application of payroll legislation including PAYE, NI, student loans, Child Care Vouchers, Parental leave, statutory payments, Court Orders, GAYE, and tax year start/tax year end
  • Compliant application of Isle of Man, States of Guernsey, Alderney and Jersey payroll legislation.
  • Ensuring that statutory regulations are correctly applied and that payments/deductions are made within the scope of all relevant NCI or Diocesan policies
  • Ensure adherence to internal controls in line with agreed processes and audit compliance
  • Proactive and strict management of the payroll cut off deadlines, including sending email reminders
  • Facilitation of offline payments for advances, out of cycle new starters and returned payments.
  • Supporting the Team Leader in ensuring that a high standard of service is provided to all customers in line with the sections service level agreement (SLA’s).
  • Ensure statutory payments are requested from the Accounts department accurately and on time.
  • Administration of overpayment process and the death in service process.
  • Ensuring all the monthly payroll reports are sent securely to the dedicated recipients
  • Communicating with a variety of clients to answer queries and questions via telephone, email and letter at the same time ensuring full compliance with the Data Protection Act 1998.
  • Answering queries from payees, operational managers and senior managers.
  • Liaising with HMRC where required for individuals tax code and starter/leaver related queries
  • Maintaining harmonious working relationships with colleagues and customers.
  • Training of other staff as required, sharing best practice with colleagues
  • To assist the Team Leader and Payroll Manager (Clergy and Staff Payrolls) with tax year end and tax year start responsibilities as well as Business As Usual testing for system upgrades.
  • Work with the Team Leader and Payroll Manager (Clergy and Staff Payrolls) in carrying out regular reviews to identify and implement improvements in processes and service.
  • Maintain a professional and productive working relationship with HR, The Pensions Board Admin team, CUF management team, HTB contacts, Church Commissioners and Dioceses
  • Providing assistance with the general running of the department and carrying out other duties as may be required.

The ideal candidate should have;



  • Computer literacy in Windows applications (Word, Excel, Outlook)
  • Very good numerical skills
  • A meticulous and thorough approach with the ability to work accurately
  • Able to identify priorities and plan and organise daily work routines
  • Ability to work under pressure to meet strict deadlines
  • Able to understand customers and their concerns
  • Ability to draft clear and concise correspondence
  • Confident, polite telephone manner, with ability to express points clearly and sympathetically when required


  • Experience of working within a payroll environment
  • Experience and knowledge of an integrated database system using workflows
  • Experience and knowledge of payments or transactional systems which facilitate transactions to customers and or third parties
  • Experience of dealing with a large volume of customers
  • Experience of delivering excellent customer service
  • Experience of working within a team environment


  • GCSE or equivalent standard and proven ability in a similar role



  • A Level or equivalent standard and proven experience within a Payroll or Payroll Administrator role
  • CIPP National Payroll Certificate or similar


  • Resourcelink Payroll system or transferable Payroll systems experience
  • Able to identify process improvements and manage any subsequent changes
  • Up to date knowledge of UK, IOM & Channel Island payroll legislation including PAYE, NI, student loans, Child Care Vouchers, Parental leave, statutory payments, Cycle to Work Scheme, Court Orders, GAYE, and tax year start/tax year end


  • Experience of servicing a large customer base
  • Experience and knowledge of payment systems such as BACS or CHAPS
  • Able to organise the workload for the team in Staff Team Leaders absence
  • Experience of user acceptance testing for system upgrades and Tax Year End/Start

We in the National Church Institutions support the mission and ministries of the Church all over England. We work with parishes, dioceses (regional offices), schools, other ministries and our partners at a national and international level.

Excellence, Respect, Integrity

We follow these three values in everything we do, whether we are of Christian faith, another faith or no faith. To learn more about working for National Church Institutions and our benefits, please click here

As we are a member of the Armed Forces Covenant, we welcome all applications from those you have served in our Armed Forces and their families

We are committed to building a culturally diverse workforce. As part of this commitment, we welcome applications from people, regardless of their background. As a Disability Confident committed employer, it is important to note that there may be occasions where it is not practical or appropriate to interview all disabled applicants who meet the minimum criteria* due to high volume. We limit the amount of interviews conducted to five applicants per open post we advertise.

*Where applicable depending on post requirements.