The Church of England Pensions Board provides retirement services set by the Church of England for those who have served or worked for the Church. We are a charity which provides retirement accommodation and services to people who have given a lifetime in ministry. We are not a registered social housing provider, and do not operate as one. Our vision is to deliver a professional, high quality and efficient service to all our customers.
We understand that retirement poses significant housing challenges for our clergy and provide a range of support to ensure a smooth and easy transition from active ministry to retirement. This involves working with applicants and guiding them through the process of securing a suitable retirement home.
As Housing Support Officer, you will have the opportunity to transform lives and make a real difference both now and in the future with the work that you do. You will provide the vital link to ensure that our older and more vulnerable residents are able to live a full and independent life in their homes, with the personal and practical support that they need.
We are looking for a self-starter with the empathy and communication skills needed to listen and assess needs of our customers, with problem solving skills. Liaising with families, service providers and stakeholders, you will ensure that essential and personalised help is provided, by signposted to the appropriate organisations that can help.
This may involve organising assistance with cleaning, maintenance, shopping or personal care or supporting colleagues to help with welfare benefit advice or alternative more appropriate housing. Sometimes it may be as simple as making sure that there is someone to visit and provide friendship and a helping hand or even just making the odd phone call to check everything is well.
You will also need some housing management experience, an understanding of housing law and the welfare system in relation to older people.
This role is different, challenging, full of variety and no two days are the same. You will need resilience, patience, tenacity and the ability to understand the barriers that our older residents can experience including fear, anxiety and vulnerability.
By thinking proactively, you will develop in the role suggesting improvements to our services and new ways of exceeding expectations and of delivering the best outcomes for our residents.
Although the role is based in Westminster you will be expected to travel around England and Wales, which may require a period of overnight stays when multiple visits are appropriate. You will be expected to manage your diary, priorities and appointments with our residents. maximise opportunities to contact customers when working away from the office. You will have strong organisational skills and being able prioritise workload.
Joining us at an exciting period of change, as we implement a new housing management system and new ways of working, we are looking for you to bring a positive energy and can-do attitude to the role and the housing services team.
Interviews and an assessment will be held on the 6th February 2020 or the 7th February 2020.
In return we offer a unique environment with opportunities for continuous learning, generous annual leave for work life balance, season ticket loans and a range of benefits including discounted entry to attractions and what we feel is a market leading package when it comes to our pension scheme.
An NVQ in health or social care is desirable.
Good standard of education preferably to GCSE standard or equivalent qualifications with significant practitioner experience, skills and knowledge in the following areas:
This post requires the ability to seek options and solutions for older people, sensitive to the impact of major life changes on older customers.
Proven Ability Knowledge and Experience:
Experience of providing services to older people:
We in the National Church Institutions support the mission and ministries of the Church all over England. We work with parishes, dioceses (regional offices), schools, other ministries and our partners at a national and international level.
Excellence, Respect, Integrity
We follow these three values in everything we do, whether we are of Christian faith, another faith or no faith. To learn more about working for National Church Institutions and our benefits, please click here
As we are a member of the Armed Forces Covenant, we welcome all applications from those of you who have served in our Armed Forces and their families
We are committed to building a culturally diverse workforce. As part of this commitment, we welcome applications from people, regardless of their background. As a Disability Confident committed employer, it is important to note that there may be occasions where it is not practical or appropriate to interview all disabled applicants who meet the minimum criteria* due to high volume. We limit the amount of interviews conducted to five applicants per open post we advertise.
*Where applicable depending on post requirements.