Web and Analytics Officer

This job has now expired
£30,909 p.a. rising to £33,452 p.a. after probation

As Web and Analytics Officer, you will have responsibility for the day to day monitoring of our core national websites, primarily the Church of England and Archbishops of Canterbury and York, as well as analytics reporting. You will work closely with colleagues across the national office in Westminster, Lambeth Palace and Bishopthorpe Palace to help deliver the fundamental priorities of the digital team to: grow people’s Christian faith, bring people to faith and share the common good work of the Church.

You will be joining a multi-award winning Digital Team that has led on transforming the Church’s national websites that now receive 45 million page views per year; developed campaigns at Christmas, Lent and other key periods that engage millions; run training courses and provided digital resources that have enabled thousands of churches to get the most from the web and social media.

Your role will involve assisting the Web and Insights Manager in liaising with the agency who maintain and support our national websites, as well as playing a part in developing the roadmap for functional releases and bug fixes. You will also provide analytical insights and use this data to help the digital team improve the reach and engagement of its campaigns throughout the year.

You will be a skilled and experienced individual with a successful record in delivering and running digital projects. With good problem-solving and networking skills, you will train teams and individuals on digital solutions and build positive relationships across departments.

Interviews will be held on the13th or 16th December 2019.

In return we offer a unique environment with opportunities for continuous learning, generous annual leave for work life balance, season ticket loans and a range of benefits including discounted entry to attractions and what we feel is a market leading package when it comes to our pension scheme.

The Role

  • Managing bugs and user-issues with the Church of England and Archbishops’ websites on a daily basis
  • Running Content Management System training for new and existing users on our Drupal 8 platform
  • Testing bug fixes and new functionality with our web agency before deployment to the live website
  • Regular surveying and data collection across the NCIs website users
  • Regular analytics reporting on the Church of England website
  • Insights on analytics for websites, email campaigns and social media
  • Managing our email campaign system and involved in migrating to a new provider
  • Supporting the effective implementation of a new marketing database
  • Supporting campaigns undertaken by the Digital team and other NCIs
  • Support for the General Synod app for iOS and Android, particularly during the General Synod
  • Support for other apps produced with our app partner and Church House Publishing
  • Supporting the NCIs with content curation to maintain a consistent visual experience across the Church of England website.

Staff Management and Supervision

  • No line management but you will be required to work with agencies and external support staff.

The Requirements



  • Ability to train teams and individuals on digital solutions
  • Good stakeholder management
  • Build consensus and positive relationships within and across departments
  • Good problem-solving skills
  • Attention to detail and process
  • Ability to manage multiple workstreams within a larger project.


  • A successful record in delivering and running digital projects
  • Some experience of positive search engine optimisation techniques, Google Analytics, Google Tag Manager, Google Search Console and heatmapping technologies
  • Experience of the Drupal Content Management System (preferably Drupal 8)
  • Experience of large, complex content management systems
  • Experience on email campaign tools
  • An awareness and understanding of the Christian faith.

Personal Attributes:

  • An interest in bringing more people to faith in Jesus Christ and deepening people’s faith.


  • Able to travel within England and attend meetings away from London.



  • Experience of running Drupal 8 websites
  • Knowledge of HTML and CSS.

We in the National Church Institutions support the mission and ministries of the Church all over England. We work with parishes, dioceses (regional offices), schools, other ministries and our partners at a national and international level.

Excellence, Respect, Integrity

We follow these three values in everything we do, whether we are of Christian faith, another faith or no faith. To learn more about working for National Church Institutions and our benefits, please click here

As we are a member of the Armed Forces Covenant, we welcome all applications from those you have served in our Armed Forces and their families

We are committed to building a culturally diverse workforce. As part of this commitment, we welcome applications from people, regardless of their background. As a Disability Confident committed employer, it is important to note that there may be occasions where it is not practical or appropriate to interview all disabled applicants who meet the minimum criteria* due to high volume. We limit the amount of interviews conducted to five applicants per open post we advertise.

*Where applicable depending on post requirements.