The Payroll Department is responsible for processing the monthly payrolls across the Church, covering NCI staff (640 payees including quarterly payrolls for the Legal Officer staff), Pensions Board Residential Schemes (150 payees), Alderney, Guernsey & Jersey, the Bishop of the Isle of Man and associated staff.
In addition, to the above, we provide a bureau service for the Church Urban Fund (30 payees), Holy Trinity Barnstaple (6 payees) and the Church of England serving Clergy (8,000 office holders)
As Payroll Administrator, you will provide an accurate and timely service for payees and other internal & external customers, in accordance with statutory deadlines. In addition, you will provide support to the Team Leader in meeting the requirements of the section's service level agreement (SLA).
To be successful, you will need experience of working within a payroll environment with an integrated database system using workflows. With Resourcelink or transferable payroll systems experience, you will enjoy working in a team, delivering an excellent standard of service to a large volume of customers.
Interviews will be held w/c 14th October 2019
In return we offer a unique environment with opportunities for continuous learning, generous annual leave for work life balance, season ticket loans and a range of benefits including discounted entry to attractions and what we feel is a market leading package when it comes to our pension scheme.
Working as part of the Payroll Department to ensure all payrolls for are processed accurately and on time for the monthly and quarterly paydays
“End to end” payroll administration including new starters, leavers, salary changes or stipend changes, bank details, address changes, payments, deductions, absence/sickness, variable pay, Pensions Auto Enrolment, tax code changes, validation checks and variance checks
Compliant application of UK payroll legislation including PAYE, NI, student loans, Child Care Vouchers, Cycle to work scheme, Parental leave, statutory payments, Court Orders, GAYE, other personal deductions, and tax year start/tax year end
Compliant application of Isle of Man, States of Guernsey, Alderney and Jersey payroll legislation
Ensuring that statutory regulations are correctly applied and that payments/deductions are made within the scope of all relevant NCI or Diocesan policies
Ensure adherence to internal controls in line with agreed processes and audit compliance
Proactive and strict management of the payroll cut off deadlines, including sending email reminders
Facilitation of offline payments for advances, out of cycle new starters and returned payments
Supporting the Team Leader in ensuring that a high standard of service is provided to all customers in line with the sections service level agreement (SLA’s)
Ensure statutory payments are requested from the Accounts department accurately and on time
Administration of overpayment process and the death in service process.
Ensuring all the monthly payroll reports are sent securely to the dedicated recipients
Communicating with a variety of clients to answer queries and questions via telephone, email and letter at the same time ensuring full compliance with the Data Protection Act 1998
Answering queries from payees, operational managers and senior managers
Liaising with HMRC where required for individuals tax code and starter/leaver related queries
Maintaining harmonious working relationships with colleagues and customers
Training of other staff as required, sharing best practice with colleagues
To assist the Team Leader and Payroll Manager (Clergy and Staff Payrolls) with tax year end and tax year start responsibilities as well as Business As Usual testing for system upgrades
Work with the Team Leader and Payroll Manager (Clergy and Staff Payrolls) in carrying out regular reviews to identify and implement improvements in processes and service
Maintain a professional and productive working relationship with HR, The Pensions Board Admin team, CUF management team, HTB contacts, Church Commissioners and Dioceses
Providing assistance with the general running of the department and carrying out other duties as may be required
The Requirements :
Computer literacy in Windows applications (Word, Excel, Outlook)
Very good numerical skills
A meticulous and thorough approach with the ability to work accurately
Able to identify priorities and plan and organise daily work routines
Ability to work under pressure to meet strict deadlines
Able to understand customers and their concerns
Ability to draft clear and concise correspondence
Confident, polite telephone manner, with ability to express points clearly and sympathetically when required
Experience of working within a payroll environment
Experience and knowledge of an integrated database system using workflows
Experience and knowledge of payments or transactional systems which facilitate transactions to customers and or third parties
Experience of dealing with a large volume of customers
Experience of delivering excellent customer service
Experience of working within a team environment
GCSE or equivalent standard and proven ability in a similar role
A Level or equivalent standard and proven experience within a Payroll or Payroll Administrator role
CIPP National Payroll Certificate or similar
Resourcelink Payroll system or transferable Payroll systems experience
Able to identify process improvements and manage any subsequent changes
Up to date knowledge of UK, IOM & Channel Island payroll legislation including PAYE, NI, student loans, Child Care Vouchers, Parental leave, statutory payments, Cycle to Work Scheme, Court Orders, GAYE, and tax year start/tax year end
Experience of servicing a large customer base
Experience and knowledge of payment systems such as BACS or CHAPS
Able to organise the workload for the team in Staff Team Leaders absence
Experience of user acceptance testing for system upgrades and Tax Year End/Start
We in the National Church Institutions support the mission and ministries of the Church all over England. We work with parishes, dioceses (regional offices), schools, other ministries and our partners at a national and international level.
Excellence, Respect, Integrity
We follow these three values in everything we do, whether we are of Christian faith, another faith or no faith. To learn more about working for National Church Institutions and our benefits, please click here
As we are a member of the Armed Forces Covenant, we welcome all applications from those you have served in our Armed Forces and their families
We are committed to building a culturally diverse workforce. As part of this commitment, we welcome applications from people, regardless of their background. As a Disability Confident committed employer, it is important to note that there may be occasions where it is not practical or appropriate to interview all disabled applicants who meet the minimum criteria* due to high volume. We limit the amount of interviews conducted to five applicants per open post we advertise.