Business Process Administration Officer

This job has now expired
£30,909 p.a. rising to £33,452 p.a. after probation

The Ministry Division is one of the Divisions of the Archbishops’ Council and advises Bishops and the General Synod on all matters concerning the ministry of the Church.

As Business Process Administration Officer, you will be part of a small and multi-functional team during a period of positive change and the introduction of innovative ways of working.

Your role will be interesting and varied and will include the following duties:

  • Ensure accurate and timely allocation of Advisers and candidates onto the Bishops’ Advisory Panels (BAPs) and Candidates Panel (CPs), working to challenging deadlines and being the first point of contact to resolve any queries
  • Provide administrative support
  • Provide project support to achieve the implementation of new electronic systems to manage our process
  • Management of the “Box” secure document exchange system
  • Assist the Business Process Manager to ensure compliance with GDPR legislation

To be successful, you will need great communication skills and the ability to build relationships with colleagues, partners and stakeholders and work positively and flexibly, as part of our team. Proactive with the competence to use a variety of IT systems confidently, you will have the skills to review our systems and processes suggesting improvements to enhance our service.

Interviews will be held w/c 28th October 2019

In return we offer a unique environment with opportunities for continuous learning, generous annual leave for work life balance, season ticket loans and a range of benefits including discounted entry to attractions and what we feel is a market leading package when it comes to our pension scheme.

The Role

Electronic allocation of Advisers and Bishops Advisory Panels (BAPs)

  • Ensuring early communication to BAP Advisers regarding their future attendance availability using Doodle polling
  • Collating responses in order to accurately allocate Advisers to BAP dates
  • Accurately allocating candidates to BAPs following receipt of the Booking Form
  • Initiating Adviser and candidate amendments when required on an ongoing basis
  • Managing any queries that arise regarding this process

Administrative Support to the Bishops Advisory Panels (BAPs) and Candidates Panels (CP)

  • Liaising with Diocesan staff to ensure that all candidate documentation for a BAPs/CPs is received within the prescribed deadlines
  • Accurately capturing all candidate documentation quickly and accurately onto the IT system, liaising with the National Advisers for Selection (NAS) to resolve emerging issues
  • Ensuring that all Candidates and Advisers receive all necessary information and documents, on time and in the correct format
  • Ensuring all post-BAP processes are completed and Bishops Reports are uploaded into “Box” within the agreed timescale

Involvement in the design, testing and implementation of new IT systems

  • Provision of support in the design of a new IT system to replace existing Access and paper-based systems
  • Involvement in the testing of new IT systems to identify and rectify design issues
  • Liaison with stakeholders regarding implementation
  • Involvement in the training and roll out of the new system

Project Manage the introduction of the “Box” System

  • Take on project management responsibility for the introduction of the “Box” document exchange system
  • Promote the use of “Box” to the dioceses, Training Institutions and beyond, wherever it can, more securely replace existing document transmission systems
  • Become an internal “expert” in the usage of the system
  • Setting up new users in “Box” and updating user records when required
  • Responsibility for review of system usage, with particular regard to GDPR legislation
  • Provision of both training and guidance to both internal and external users in “Box”


  • Assisting the Business Process Manager to ensure compliance with GDPR legislation across all areas of business within Ministry Division

The Requirements



  • Accurate word processing skills. MS Word and Outlook (diary and email management system) are used, but training can be given if necessary
  • Well-presented work with an eye for detail
  • Some experience in working with varying IT systems, including “Box” and events management packages would be useful


  • Demonstrating the knowledge and skills required to afford full clerical support of the kind outlined above


  • A good, general education including Maths and English
  • Good use of the English language both oral and written including grammar, spelling and punctuation

Personal Attributes:

  • Good interpersonal and diplomatic skills with the ability to work well, both on own initiative and as part of a team
  • Well organised with good attention to detail and the ability to remain calm under pressure and to juggle differing priorities at any one time
  • Due to the confidential nature of much of the work the post-holder must be a person of integrity, who can be relied upon to be discreet and apply judgement and understanding


  • An interest in the Church of England

We in the National Church Institutions support the mission and ministries of the Church all over England. We work with parishes, dioceses (regional offices), schools, other ministries and our partners at a national and international level.

Excellence, Respect, Integrity

We follow these three values in everything we do, whether we are of Christian faith, another faith or no faith. To learn more about working for National Church Institutions and our benefits, please click here

As we are a member of the Armed Forces Covenant, we welcome all applications from those you have served in our Armed Forces and their families

We are committed to building a culturally diverse workforce. As part of this commitment, we welcome applications from people, regardless of their background. As a Disability Confident committed employer, it is important to note that there may be occasions where it is not practical or appropriate to interview all disabled applicants who meet the minimum criteria* due to high volume. We limit the amount of interviews conducted to five applicants per open post we advertise.

*Where applicable depending on post requirements.