Receptionist and Team Administrator

This job has now expired
Lambeth Palace, London
Fixed Term Full Time
£23,808 rising to £24,404 after probation

Lambeth Palace is the home and office of the Archbishop of Canterbury, whose work and ministry begins with the Church of England and extends throughout the Anglican Communion. This exciting dual role combines two aspects of the Archbishop’s interface with the general public: meeting and greeting guests to Lambeth Palace and supporting the administration of the Archbishop’s Correspondence Office.

The way visitors are welcomed to Lambeth Palace is essential to the witness and ministry exemplified within its boundaries. As the frequent first point of contact for visitors, the post holder plays a pivotal role in the welcome received at the Palace ensuring that warm hospitality is extended to all.

As a nationally and internationally significant religious leader, the Archbishop of Canterbury receives thousands of letters, e-mails, invitations and phone calls from members of the public every year, each of which needs to be carefully examined and an appropriate response given and recorded. The Correspondence Team process and log all correspondence and ensure correspondents receive a helpful, gracious and timely response. From official correspondence to questions and queries from the general public covering a rich diversity of topics and subjects.

As Receptionist and Team Administrator, your time will be spent both in the Correspondence Office and at the Reception Desk in the main Palace building.

As the key point of contact for guests visiting staff at Lambeth Palace, you will ensure that the highest standards of hospitality and welcome are always demonstrated and that guests are received in a professional, courteous and respectful manner.

Providing high-quality administrative support to the Correspondence Manager and the Correspondence Team, you will demonstrate an excellent knowledge of MS Office, attention to detail and a calm and methodical approach.

Interviews will be held on the 27th September 2019

In return we offer a unique environment with opportunities for continuous learning, generous annual leave for work life balance, season ticket loans and a range of benefits including discounted entry to attractions and what we feel is a market leading package when it comes to our pension scheme.

The Role

  • Tending to the reception desk during days with multiple events, meetings or interviews.
  • Meeting guests at the Gate House and/or main Palace Door and escorting them to their meeting location.
  • Answering the telephone and performing general reception duties.
  • Assisting with franking and post handling ensuring that outgoing mail is ready for daily collections.
  • Processing the Archbishop’s correspondence: receiving, opening and logging letters and emails.
  • Scanning and distributing the post to the appropriate person for reply.
  • Assisting with the compilation of statistics and reporting on volume and trends within correspondence.
  • Assisting the Correspondence Manager with large volume, mail merge and standard replies, and generally facilitating smooth efficient and timely handling of email and letter correspondence from the public.
  • Maintaining quality and consistency of data and records in the databases.
  • Assisting colleagues with ad hoc practical preparations for small events and meetings.
  • General administrative duties in support of the Correspondence Manager and at times other Lambeth Palace staff to contribute to bigger events or projects.

The Requirements:

Essential

Skills/Aptitudes/Knowledge/Experience:

  • Professional, respectful and courteous manner both on the phone and in person.
  • Excellent interpersonal skills and an understanding of how to relate appropriately and authoritatively to a variety of stakeholders from VIPs and senior managers to colleagues and the general public.
  • Excellent oral and written communication skills with a strong grasp of English.
  • Comfortable representing a large and significant organisation as the first point of contact
  • A knowledge of and interest in the Archbishop’s ministry and the Church of England generally
  • High attention to detail including a high standard of accuracy when processing data.
  • Ability to extract key information from text.
  • Attention to detail and a methodical approach to both routine and more complex tasks, including a willingness to follow procedures precisely.
  • Ability to handle confidential information with discretion.
  • Ability to work calmly under pressure and to meet competing deadlines.
  • Experience in an office and in a customer-facing role.
  • Confident communicator with professional working style.
  • Smartly presented.
  • Excellent knowledge of MS Word, Access, Outlook, Excel and web-based software.

Desirable

  • Educated to at least A-Level standard or equivalent.

We in the National Church Institutions support the mission and ministries of the Church all over England. We work with parishes, dioceses (regional offices), schools, other ministries and our partners at a national and international level.

Excellence, Respect, Integrity

We follow these three values in everything we do, whether we are of Christian faith, another faith or no faith. To learn more about working for National Church Institutions and our benefits, please click here

As we are a member of the Armed Forces Covenant, we welcome all applications from those you have served in our Armed Forces and their families

We are committed to building a culturally diverse workforce. As part of this commitment, we welcome applications from people, regardless of their background. As a Disability Confident committed employer, it is important to note that there may be occasions where it is not practical or appropriate to interview all disabled applicants who meet the minimum criteria* due to high volume. We limit the amount of interviews conducted to five applicants per open post we advertise.

*Where applicable depending on post requirements.