Property Services Officer

This job has now expired
Westminster, London
£30,909 p.a. rising to £33,452 p.a. after probation

The Church of England Pensions Board provide retirement housing and pensions, set by the Church of England, for those who have served or worked for the Church. 

We assist over 38,000 people across more than 450 employers, and we manage funds in excess of £2.3 billion.

We understand that retirement poses significant housing challenges for our clergy and offer modest and affordable retirement housing to those who need our help, through the Church's Housing Assistance for the Retired Ministry (CHARM) schemes. To ensure a smooth and easy transition from active ministry to retirement, we provide a range of support to our customers.

We are looking for an experienced and customer focused Property Services Officer, with a clear understanding of property management and maintenance to join our friendly and professional housing team.

You will work with business partners and other professionals to deliver an effective property and asset management service that meets the needs of our residents. Working collaboratively with our maintenance partners you will resolve issues, manage priorities and ensure that work is completed to a high standard on time and within budget.

To be successful, you will need excellent people skills, a positive and flexible approach and the commitment to delivering an outstanding service to our customers at all times.

First stage interviews will be held W/C 7th October 2019. Second stage interviews will be held W/C 28th October 2019.

In return we offer a unique environment with opportunities for continuous learning, generous annual leave for work life balance, season ticket loans and a range of benefits including discounted entry to attractions and what we feel is a market leading package when it comes to our pension scheme.

The Role :

  • Manage £1,000,000 property services budget of major unplanned works to over 1200 properties within the rental portfolio working with our maintenance partner to deliver a first-class service whilst maintaining best practise and value.  Contribute to contract management with third party providers to build relationships, establish clear processes and guidance, develop clear decision-protocols
  • Provide customer support  at all times with empathy and understanding, ensuring wellbeing and commitment to enabling them to remain in their home whilst managing expectations, communication and engagement at all levels
  • Manage day to day property activities including insurance claims, planning applications, building control, Party Wall Acts and Section 20 notices, working with other professionals (where necessary seeking guidance from specialist parties) to resolve issues promptly and with minimum disruption
  • Work with housing managers and officers to safeguard residents and their families, at all times during major works (ad-hoc or planned) ensuring Health & Safety is paramount
  • Manage complaints in line with policy, responding actively to ensure customer satisfaction and fairness whilst maintaining clear records to enable reporting of Key Performance Indicators (KPIs)
  • Manage transitional change from unplanned major works to planned works programme whilst continuing with business as usual. Provide support and guidance as well as managing communications with customers and the Tenant Liaison Officer (third party provider)
  • Be responsible for the day to day effective management of retained property service activities ensuring consistent standards of service delivery and value for money  
  • Procurement (in line with agreed procedures), of consultants and/or contractors to enable ad hoc specialist work
  • Maintain comprehensive records/database of contractors and consultants, ensuring periodic reviews relating to performance and competence are maintained
  • Manage the processing of payments within required timescales, to include all departmental accounting functions in relation to works orders, purchase and framework orders, credit notes and invoices. Working collaboratively alongside our Finance and Resources partners to ensure prompt payment. Where necessary, amend Housing system data or complete appropriate accounting processes to reflect data changes. Provide regular reports on anticipated and actual expenditure
  • Assist in preparation of customer information including newsletters and information leaflets. Obtain customer feedback on performance and satisfaction to assess customer satisfaction and encourage tenant involvement
  • At all times to take responsibility for ensuring the accuracy of data and recorded information in SAP and other systems and update records to reflect work undertaken
  • To positively engage in training and development to ensure policy and procedures are maintained and developed, and to ensure consistent standards in service delivery
  • Provide a range of cross-departmental support functions that assist departmental efficiency and aid relationships with other sections of the department

Please tell us how you meet the requirements :


Proven Ability Knowledge and Experience:

  • Substantial experience of working within a Housing and/or Property Services environment
  • Experience of Asset Management
  • Knowledge of building construction and preventative maintenance
  • Experience of delivering  a customer focused service
  • Experience of providing support to residents/tenants
  • Genuine skills in engagement and communication including negotiation and persuasion
  • IT Literate with previous experience of using Microsoft Office and database systems


  • ‘A’ level standard or equivalent qualification or experience

Personal Attributes:

  • Ability to work with minimal supervision, whist being organised and self-disciplined
  • Excellent people skills
  • Flexible and approachable
  • Confident and responsible, making decisions and being accountable
  • Ability to cope with competing deadlines, to prioritise and set targets, working in a structured manner
  • Self-motivated, have initiative and a record of achieving agreed objectives within time and resource constraints
  • Adaptable and innovative
  • Ability to relate well to a variety of people and create, maintain and enhance working relationships
  • Willing to learn new concepts and open to change
  • Able and willing to travel on occasions and meet with residents and contractors within homes managed by the organisation

We in the National Church Institutions support the mission and ministries of the Church all over England. We work with parishes, dioceses (regional offices), schools, other ministries and our partners at a national and international level.

Excellence, Respect, Integrity

We follow these three values in everything we do, whether we are of Christian faith, another faith or no faith. To learn more about working for National Church Institutions and our benefits, please click here

As we are a member of the Armed Forces Covenant, we welcome all applications from those you have served in our Armed Forces and their families

We are committed to building a culturally diverse workforce. As part of this commitment, we welcome applications from people, regardless of their background. As a Disability Confident committed employer, it is important to note that there may be occasions where it is not practical or appropriate to interview all disabled applicants who meet the minimum criteria* due to high volume. We limit the amount of interviews conducted to five applicants per open post we advertise. 

*Where applicable depending on post requirements.